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Steven S
Customer Reviews for Stor It Self Storage Chicago St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location did not provide my dollies or blankets. I was able to speak to a rep that arranged for me to pick up at a different store after hours. It was thanks to her that I was able to have a successful move and will continue to use that specific Uhaul location.
YESENIA GThis place is a MUST for anyone that is moving. The gentleman was thoughtful, courteous, and understanding. This is the way customer service should be. Thank you so much Mr. Uhaul Man, you're the best -- Ana O
Ana OAmazing customer service.
judy vEasy to rent. The customer service was great.
Joseph JExcellent experience.
Danial HThe place was closed we had to file paperwork online but it would not let us enter the secondary phone number for verification. It took me over 2hours before your customer service fixed the problem on the internet. We also didn’t get the dolly. I received a text message from uhaul to say a $12.00 refund for the dolly is being sent in the next few days. Your agent told nothing about the business would be closed and we would need to apply online. I worked for uhaul and have years of customer service. I was an absolute nightmare
Amanda TEverything was above and beyond an if we ever need to move again we’ll go to Chicago st to get a truck!!
Larry FEverything ready at pick up. App check out was smooth. App check in was smooth.
Paul LThe prices were very reasonable and the staff were super friendly and helpful.
Joshua WThe lady who helped my husband initially was quite nice and helpful. We were not allowed to keep it for the 24 hrs we needed it. We returned it over an hour early from their requested time and she was snarky and snappy and downright nasty. Because we had to go quite a ways in the opposite direction to get the truck, our mileage was reduced to $.99 per mile. She told my husband she wouldn't honor that because they were just a small business, despite U-Haul corporate indicated they would. Hmmm. not my best experience with U-Haul. More than likely won't use this location again.
Charles EI did not like having to sign a document stating i will be charged for damage caused from a collision even if im not at fault.
Alfonso RManager was very rude. I've never dealt with someone so unprofessional.
Jordan DThe location employee was fantastic and very helpful.
Fredric NI have no comment about this at the facility was closed when I drop the truck off so I left it in the parking lot put the key in the dropbox
Donald Lthe box when returning the key would not open, we had to put the key in the drop box.
Myrah HGreat Customer Service :)
Isaiah MThe door is always locked to the business and the guys said he wasn't going to charge us for the utility dolly because they didn't have an appliance dolly. He said he was going to tell the Manger. The next day I asked the manager about to confirm. She stated she knew nothing about it and that's not how they do business. So she charged me and they went against their word. Very unprofessional and the manager became very rude when I was telling her about the dolly situation.
Trena RVery friendly and helpful staff. Thanks again.
JUAN COn this particular truck, ramp needed attention.
CHARLES NThe customer service rep at the location was so sweet and nice!!!!
Austin WFriendly quick service.
JAMES DExplain the lengthy process that is required to return uhaul so that people returning a uhaul will show up with @ least 30 minutes to take all the pictures and figure out how to return it b4 the time agreed to on contract.It took us 30 minutes at least to do all the things required.
SEAN BShe was very kind and helpful. I was nervous and she answered all my questions which helped set me at ease. Thank you!
Ivar BAlways use for 30 years or more.
Sherry Mtruck need a little cleaning especially front windshield and side windows.
Larry RRochelle and her staff are great I would never go anywhere else.
Jessica Every friendly and assistance was great
Patricia WInclude the items we rented (dollie)
Ginger MIt was great ??
Bryan WVery friendly service
keith hThe online check-in is absolutely ridiculous. If it works smoothly I am sure it is great, but when it doesn't, like what happened to me, it is an absolute nightmare! When another human being cannot check me in and help me pick up my truck there is a huge problem. It took me nearly two hours at the location to fix online issues (the check-in process) and I feel that is unacceptable. I will not use Uhaul again.
christopher dWas charged for gasoline when I returned it just as full as I got it. Their really isn’t a specified drop box for after hours and not a number to call to put the keys somewhere. Therefore I dropped the keys in the box for the storage
JOHN JMy rental experience was a mess, but the nice lady at this location went above and beyond to help. My pickup location was changed, my drivers license wouldnt upload, she made a phone call and fixed me up within minutes. Kudos to this location
Steve WIf your business doesn't close until 4pm, do not shut down your computers until 4pm. We arrived 6 minutes before closing (not realizing they closed at 4pm) and the lady turned us away. We were told to do the online drop off. This location doesn't offer WiFi and it's in a terrible location for phone reception. It took us over 30 min and a lot of retaking photos because there was no reception in the area. The lady could have helped us as the business wasn't closed. I hate when people are snots like that. Over priced and crappy customer service.
Krystena YNothing, you guys were awesome.
Fidencio EVery close to my home. Lady answering phone for business very friendly and helpful.
Timothy RThe complete task of renting a U-Haul truck went well. Rochelle did a good job. This is an excellent U-Haul location.
Steven BAmazing Customer Service. Very caring people. Made my experience awesome! Very satisfied!
Marissa DVerify the location is open on stated hours of operation. Came for a 9 am pick-up and no one was on site.
Howard SGreat location and great help from staff
Melvern CTo start try not sending a receipt of payment the day after I return rental then almost 2 weeks later say you never received payment and take it out again. Now my bank is overdrafted. I will never use uhaul again!
RHEA LPricing a little high. Should have asked more questions prior to reserving. If had gone down the street could have saved 40 dollars on this short move. Overall went smooth
Derek FRochelle was great. Very organized and made it very easy.
Jeff HWe parked the truck where the attendant told us to when we returned it. I received a call that it was blocking a key pad and they charged me $50 on my bill to move it. I’m so pissed. I’ve been a uhual customer for over 20 years. I followed instructions and was charged $50 extra.
VAN BGreat customer service
The location was fine. Uhaul was difficult to work with. I was called multiple times for the same reason, and one of the Uhaul representatives said if i was not exactly on time then my rental would go to someone else. I will never use Uhaul again.
Kevin KEasy, not too pricey. Got the job done. Love uhaul's. They make moving easy!!
TIM KI have always used this location because of the excellent service they provide.
CHARLES MThis was great! Thanks for the help with everything!
KELLY OAwesome customer service
PAMELA RGreat customer service and communication Definitely will rent again!
ROSALINDA R