Customer Reviews for Stor N Lock
(U-Haul Neighborhood Dealer)

Rating:

1.0

Horrible experience truck was a mess will be doing a bad goggle review

Rating:

1.0

The u haul app is terrible. It's slow, glitchy and crashes. Experience was so bad I will not be recommending your services to anyone and will be happy to share my experiences with them. I'm deleting the app. Customer service chat function on the app was awful as well. Really disappointed with u haul. I don't blame the location, it's the app

Rating:

1.0

No prior instructions to access the key....Only after reaching the location got to know that it is a self checkout. No person on the premises to help on arrival and the person came in after an hour and helped

Rating:

5.0

Place is great and the staff is wonderful. Loved the online ordering and check in. Pick up was easy. After hours drop off was very convenient. The van I rented was nice and new.

Rating:

5.0

All went according to plan with knowledgeable Staf

Rating:

5.0

Fast service. Friendly attendant

Rating:

3.0

Send trucks out with full tanks and expect them back with full tanks. This estimated tank doesn't work well. I should not have been charged for four gallons of gas driving nine miles! Really?! Not happy about that.

Rating:

5.0

Nothing I was very satisfied with the service I received.

Rating:

3.0

In addition to the van, I also reserved a half dozen furniture pads but when I got there, the pads were not available , I had to drive to another location to pick them up, incurring additional mileage

Rating:

2.0

The attendant never came outside with me ti go over or inspect truck. I discovered a mistake in gas gauge paperwork after leaving the store. Gas gauge was at 3/4. Paper work said 15/16

Rating:

3.0

The automated check-in process was cumbersome. Not enough agents on at 9 am EDT to authorize our rental. Took over 30 minutes to clear check-in. That was the only issue.

Rating:

5.0

Friendly

Rating:

5.0

very easy to rent. lady at the office was professional and very helpful. pleasent experience. thank-you

Rating:

4.0

Make sure cabin is clean.have some disinfectant wipes for steering wheel at the site

Rating:

4.0

Parking could be better. It’s hard to turn around in the parking lot.

Rating:

5.0

This was my easiest u-haul rental ever... and I can't remember ever having a bad experience elsewhere.

Rating:

5.0

The inside of the pick-up truck smelled damp and was not very pleasant. It was probably because of the cold weather and the vehicle not being used for sometime. A freshener would help.

Rating:

2.0

Walkways were not salted and I slipped exiting my car, staff seemed irritated to do their job, inaccurate information when receiving truck (example: don't have someone sign paperwork on gas levers before letting them see gas level and don't lie about how much gas in in the vehicle. ) After hours return process was not explained and tedious.

Rating:

5.0

Very quick and professional.

Rating:

2.0

I revieved the truck with 1/4 tank of gas. I returned the truck with slightly under 1/4 tank, and was charged 62.00. I took a picture of the fuel gauge. Also received a call 2 days later asking if I returned the truck, when I left it exactly where I said I would, and the same lady who checked me out saw me.

Rating:

2.0

I made a reservation for mobile pickup however the truck I reserved was locked behind a gate with the storage containers and no one knew the code to get in. So I was unable to get the truck. I had to wait until the next day until they opened which put me behind A LOT. I had to cancel an important appointment and was very upset about it. When I finally got the truck the dolly I rented was not in the truck. I was very disappointed and angry. And when it came time for me to get my $50 guaranteed refund for my reservation not being correct or ready. I had to call UHAUL because I was only refunded $25 at first. Next time I’ll just use budget.

Rating:

1.0

There was no one at the pickup location until an hour after pickup time. By then I was forced to use the mobile reservation check out. Had to delay my movers and keep the truck longer past return time. Which meant no person to go over all this with upon return. The mobile check in process was confusing and I wasn't even sure I did it right until I saw a receipt this morning. Very uninformative. Uhaul customer service was not super helpful through the process and any activity to make the process work rested solely on me, the customer. Very poor.

Rating:

3.0

You charged me for 3.3 gallons of gas and I already put 1.8 gallons that = 5.1 gallons. I only went 10 miles. 1.8 gallons should have been sufficient. unless the truck only gets 2 miles per gallon. I feel that I was ripped off.

Rating:

2.0

Filed a complaint and waiting for some sort of refund. Equipment was not only very dirty but also continual problems with tire losing air and also running out of washer fluid half way when they knew I was driving over 2,000 miles, not to mention losing five hours of driving due to them being closed at the time my pick-up was scheduled. Had to wait til next morning losing five hours of planned driving time.

Rating:

5.0

Have equipment available at the first locatuon

Rating:

4.0

Little bit of “sticker shock” on final total. Recommend that the other ancillary fees be disclosed up front

Rating:

5.0

Great job from the two team members that were there very a professional and courteous

Rating:

5.0

The people were very polite and friendly very clean storage facility

Rating:

5.0

Great service and explanation of equipment operation.

Rating:

5.0

Absolutely nothing!

Rating:

5.0

Wow, great service

Rating:

5.0

Make your Uhaul location more visible

Rating:

1.0

Very rude and unprofessional employee. He stated that they only making $0.75 cents commision from U haul and thus he careless about having U haul business or not. He kick me out of his store because he said business hours for U haul is over even if he is still open his office for business. This person reflect bad image about Uhaul. For sure we are not doing any business at this location whatsoever, and considering other options for our moving needs other than U haul because of this very bad experience.

Rating:

3.0

The person was not very knowledgeable on the trailer, but iv'e used them before so alls well. she should have a little more training.. will be back..

Rating:

5.0

Nice

Rating:

5.0

Ensure that gas tank is at least above half!

Rating:

3.0

The windshield was very dirty. The glare at night was unacceptable. The head lights didn't point straight. I was driving in the rain and had a hard time seeing the road because of the windshield and head lamp alignment. VERY disappointed.

Rating:

4.0

nothing you have great customer service

Rating:

4.0

Customer service was great and truck was ready.

Rating:

5.0

Nothing he was very professional and friendly I have used his store 3 times! He made my moving day fast and quick

Rating:

5.0

Keep up the great customer service I appreciate it??

Rating:

4.0

Your online reservation is confusing

Rating:

5.0

Friendly representative handled my paper work, went over time to bring rental back, cleaned windshield from ice n snow and I was ready to go.

Rating:

4.0

The only thing I would think needs improvement is letting the customer know where to pick up boxes/tv box. A phone call with no voicemail isn’t very cool. Never got my tv box because they didn’t have them at that particular location and the guy said he doesn’t leave voicemails. Other than that everything was cool

Rating:

1.0

Hi , if u can train your employees on how to help customers load the car to the truck and to be friendly, instead I was given false information by that location that they would help loading the car, and when I got there they were very mean and after I got the truck they said, it’s your responsibility or go look for another location to help u witth that. It was BAD experience dealing with them. I had to search for different location on cherry hill rd to seek help. Logan was very helpful he is the one who gave me a hand to load my car on the trailer.

Rating:

2.0

Get the attendant to treat the U-Haul customers with the same amount of respect as the storage customers.

Rating:

1.0

The CSR in the location was extremely rude and just blew me off. Definitely won’t go to that location anymore. There was also an issue with processing my payment. Was able to use my buddies card but it was just inconvenient

Rating:

2.0

Truck containted refuse in the bay and the dolly was unsecured and freely moving when I picked up the truck. I didn't know until I returned to my apartment and opened it. However the lady that finished the check-in process was professional, kind and courteous. Overall she was a ray of sunshine on an otherwise cold, wet, dreary and snowy day. Get more people like her and inspect the trucks before allowing the next customer to use it. Furthermore the drivers side seat beat only locked when placed in reverse in the lock and the no seat belt signal continued to go off regardless of it being locked in this manner it was not quite an assurance of safety. Proper vehicle repair and maintenance would have improved the experience as well. Thank you!

Rating:

3.0

Not much parking available and the driveway is very difficult to turn around in

Rating:

5.0

Ken was wonderful... no improvement needed as far as I am concerned.

Rating:

5.0

Staff were very helpful and quick!