Janie was the difference maker. I rented a few days prior and came back because of the customer service she provided. I would highly recommend StorQuest Self Storage for truck rental.
CHAD JOHNSON
Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t like the after hour return process
robert swansonOnly one person on duty. Had to wait while she provided a tour to a perspective customer.
Robert GregoryOne of the best UHaul locations I've dealt with. Clean and easy access. Friendly service. I recommend this location for any Uhaul needs in Tallahassee.
RONALD WILLIAMSGreat customer service and good job!
ALBERT CAOfast easy return
Alan AlbertsThe only thing I struggled with the app, the app glitch a lot especially with photos. I repeat taking photos a couple of times and the app glitch and I lost the pictures.
Omar AbdulateefLocation and equipment not up to Uhaul standards. Also hard to find. No signage.
Bruce BrownVery friendly and helpful, great attitude, lo ed the atmosphere.
Deanna BouieI had a very difficult time changing drop off location. Customer service gave me wrong phone number to call to change drop off location. Tried calling back, but would not let me select any options. Tried app, clicked on drop off link and nothing happened. Used call back option and finally got correct phone number to call.
Ted SauerbeckThe staff was friendly and helpful. I failed to check store hours and arrived before opening time. I had the rental truck keys and was out the door prior to actual opening time.
Felton MartinI had a great experience during my rental.
Melissa McNeilThe lady that did our transaction was very friendly and helpful. The 20' truck we rented was clean and everything worked as advertised. The move went very well and the return of the truck was very easy. We are very satisfied with Uhaul.
Phillip HansenJanie was excellent
ANTHONY SIMMONS5-stars customer service and thank you!
ALBERT CAON/A
Vanessa GrimmageToo many prompts to get the truck.
Debra CullarsPersonnel were very friendly and understanding. It was a refreshing bit of calm in my otherwise chaotic move.
Nolan HenrichJanie is pleasant and efficient.
Steve DesRochersFriendly staff
Tanisha ScottEverything was perfect. Equipment was available and ready for pickup on time. Had no issues and return was easy.
Richard AndersonThe general manager was very helpful and had my storage rental and a truck rental done in a very short time.
Martha ColeyThe up charges are horrendous. Communication with the actual U-Haul and the call center say different things and you end up paying double seems like triple. And no one cares. I did not expect the experience that I had.
Catrina CarterThey were closed when I dropped off the truck
Robin RobbinsJanie was terrific. One way moving package is a great deal!
Daniel GodduI used the 24/7 drop off. I arrived during normal business hours and there were two areas with hauls. I spoke with the lady inside to ask where she wanted it. She was very nice and it would probably been quicker to use them for the drop off process vs the app.
Jonathan ColleyJust continue keeping it 💯 with the customer and I will recommend this uhaul family to my family's and friends. Thank you all for everything respect 🙏🏿 Mr. Gibson
Steven GibsonLocation was very clean, the lady working there was nice, helpful, and professional.
William KuhnJenie was Awesome! She was very helpful in getting me the Uhaul I needed. The transaction was quick & easy. I will rent from this location again when I need to again.
Mary WeldonThe experience was pretty seamless and a very professional staff so not much improvement needed.
MARCINA PRIDEWhen I arrived at the location to drop off, during the hours of operation, the facility was closed. There was a sign on the door saying they would be back in an hour! After spending 3 days in a rental truck, driving across country, the last thing I wanted to do was wait around for someone to check me in. Fortunately there was a drop box and I only had a small truck to return. If I had been towing a trailer or car this would have been a terrible location to drop off and get help with getting the trailer unhitched. There is no clear, open, defined area to park returns. Getting into the location on the narrow streets with a bigger truck and trailer would also be a challenge at this location.
Kathryn TraffBe a more straight forward with your prices.
Roderick MonroeVery clean and organized, customer service is top notch
Jason KestersonThanks
MAURICE BEALIt was a crazy day but the young lady at the Barcelona Ln was super helpful.
Norman TaylorThe air conditioner was not working on the truck on one of the hottest days of the year.
Don BaileyLove the process and the lady was very helpful
Sharon VunkannonLady at front desk was kind, patient and cute nails 💅
Cheyenne WoodyThe young lady at the location was professional and wonderful.
Ruperto LlanesReported bad roll-up window.
Michael MillersBoth ladies at this southwood location provide hamds down the best customer service of any uhaul faculty I have ever experienced. I've easily been to over 30 and to be honest the service sucks. But not here. They represent uhaul amazingly. Great job again. They need to train other families!
David FarranWonderful last minute rental from this location
Sylvestra TharpeI think overall there is no room for improvement. Ms. Kathy was exceptional!! She was nice, great spirit and very understanding. If I ever need a U-Haul, the Barcelona U-Haul will be my go too.
Yolanda WesleyIt’s always a pleasure to see and receive the “unshakable” customer service the ladies provide. Thank you.
NATASHA JACKSONThey helped me get a cargo van despite arriving near closing time. Kudos to the staff
Yves MabagosThe Dolly was missing handle pin and tire kept losing air. I want a refund for dolly.
Jacquelynn BennettWasn't happy with having to use the big truck when I reserved the 15ft
Rhonda McDowellEasy drop-off.
Daniel Hochuli