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Nicholas N
Customer Reviews for Storage Center of Port Richey
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location doesn't have a key drop-off, no parking for trucks (almost at all), and no signage to understand where to go or what to do besides one small label at the bottom of the entrance door. Which has a QR code that just brings you to the FAQ screen for homedepot.
Patrick KService was timely. The Gentleman running the front desk was professional and courteous, and extremely helpful.
Joe RThe back right break light was nor working. Needs to be repaired. All was great. Had no problems. Thank you.
enid sPaul was very helpful and friendly!
Thomas CI was impressed with the low prices of their moving supplies. I first there to rent a van for my move, then decided to rent a storage unit from their facility because i liked the location, how clean, friendly & professional the staff treated me. When i saw their stock of moving supplies, (boxes, bubble wrap, etc) i told myself that i should’ve shopped around for better prices & not assume that Walmart is going to have the best prices on everything.
Angela BFriendly customer service, eager to help and easy transaction
Jorge LThe engine light turned on the truck as we were on the way to our destination a long way ahead…when I called and asked if we can get reimbursed we were told only if the truck actually broke down or if we had to call roadside assistance. That is ridiculous, that we’d be stuck on the side of the road in the dark for who knows how long until we got the help. Not very professional
Roxy Bjust as advertised
Malcolm WHad everything ready to go for when we were running late
Lori PRented two trailers from Tim Turner in New Port Richey and he coordinated the truck rental from Storage Center. I'll be using U-Haul in the future. Oh yes, I rented a local trailer from U-Haul on Old 54 in NPR for some local stuff!
Larry DLower the price per mile .. budget is half as much we already pay for the truck and pay for the gas that's used... I think a dollar a mile is a little excessive.. unless the truck is free and you're paying just For Miles but since you already paying for the truck then have to pay for miles on top of that it's not a deal
Nick SMy compliments to Mr. PRESTON... NOT ONLY WAS HE ATTENTIVE, HE MADE SUGGESTIONS AND ASSISTED TO ENSURE OUR NEEDS WERE MET. WE NEED MORE PRESTONS!! THANK YOU SO MUCH!! 5 STARS!!
Rafael DPreston your representative, was very helpful & knowledgeable on all questions. Very positive experience.
Jason GEveryone at this location have been pleasant and professional 🗝️Keep up the good work🌍
Joseph ATruck was filthy with ashes, crumbs and smelt of cigarettes
HOLLI LI loved my Uhaul experience. JODY WAS AMAZING AT THE PORT RICHEY location. I cannot say enough good things. The truck ran smooth, clean. Almost brand new. If i ever have a need for uhaul again, i will be most definitely using them again..
Samantha MGreat customer service!
John WPreston super helpful. I was going to rent a truck from Home Depot and he let me know why you guys were a better option. Thank you.
Sylka RMost of the employees were extremely nice and helpful. The older guy needs to be a little more understanding of people with disabilities and physical limitations he did assist but had an attitude about it. The woman was very helpful and understanding and even behind the safety face mask I could see her smile and tone of voice was very compassionate
michael gNot a thing it was a very pleasurable experience
Robert HStay the same. Great job by all. Thank you Sincerely Frank A Picon
frank pAll good
JOHN SThis was my best experience with U-Haul yet. Jody and her staff were wonderful and I liked that they had protocol for wearing masks and everything was immaculate and we rented a storage space and it was Perfect.
GREGG FExcellent service.
Clifford HKeep up the good work,u are doing great.
Harold MHave more variety of vehicles however maybe it's possible they do but they were out on rental.
Anastasia BIt is a little expensive and not all type of trucks are available.
JUAN MMake sure the gas tank is filled to the appropriate level before giving the truck to me and charging me extra. I want my money back for the charge with gas. It was at a quarter of a tank when I found it. So I filled what I used to a quarter tank. Plus the lady was rude to me.
Jackson SEverything went great!
Christina ANothing I had great experience quick and friendly service easy to get paperwork done. Maybe offer a veterans discount
Shannon KPlan on getting double charged on your credit card. Even though the initial authorization was for more than the total rental, they charged the final bill separately. My reservation was for 5pm, and even though it was 5:30 by the time I got the keys, I had to have it back by 5:00pm the next day. Not only that, I rode by 2 other Uhaul agents on the way to this one, and another 3 were not on the route but closer (and had adequate parking, this location was in a strip mall with signs all around the office warning not to park returned trucks near the office, so I had to park at the other end of the strip mall)- at 99 cents a mile they can rack up quite a little profit by sending renters to a dealer just a little further away. So all-in-all, I paid an extra half hour+ of driving and $10 or so in unnecessary mileage, had to rush to get it back earlier than the 24 hours I paid for, and have an extra $50+ tied up on my credit card for a few days. Oh, and the dolly and furniture blankets they leave in the truck were a huge hassle, taking up much needed space- I didn't want them, I have my own, so they were only in the way. And of course if I had cut the seals to take them out and leave them behind, I would have been charged for using them.
Glen CPreston was very helpful and we rented a truck two weekends in a row. I will always call him in the future
Ronald PJody was very helpful and great to work with. I would recommend Storage Center of Port Richey to anyone needing storage space or a Uhaul.
WILLIAM TNot a thing
GARRATON SWindshield wipers needed to be replace badly. Trick was not full of fuel 3/4 tank.
Douglas GThe truck had a very strong and bad odor to it. It ran like it had a few mechanical issues wrong but it got the job done. Would not rent from this location again.
TWANAMY WGreat vehicle selection. accommodating service.
Paul BEverything was great and the guys were absolutely awesome!!! The guy with the ponytail was especially great but the guy with the blonde hair parked the uhaul when I couldn’t so that was awesome lol
Josie SImprove the gas guzzling 5MPG. 60 miles of driving $28.
THOMAS MThe truck was old. Alignment was terrible. Also, seat belt for the drivers side was difficult to unlatch. Incredibly dusty in the cab. The back of the truck was fine and clean. It’s not so much the location but I think uHaul needs to put this truck out of commission. A few years past it’s prime. Not entirely happy with the truck with this rental.
Demetrios KFrom the start to finish, my experience with Storage Center of Port Richey was in short stellar! Thank you!
Travis MThe after hours pick up was so convenient and easy
Melissa GI can't think of anything that could have gone better. The young man that waited on me when i picked up the truck was very courteous and knowledgeable about things and made it very easy.
William BNothing
Gerhard HSuperb
Cynthia JMore fuel efficiency trucks 11.5 gals. for 56 miles!
THOMAS MJodi was AMAZING AND SO FRIENDLY!!! This place comes HIGHLY RECOMMENDED!!!
Lori LFirst time ever a vehicle rental charge was exactly what was quoted/estimated. Very happy with service from Storage Center of Port Richey. Thanks Jody!
Patti B