Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the best person I’ve ever had dealing with U-Haul. Vanessa should be a trainer for all customer service personnel
Donald Murrah
Rating:
5.0
Laruen has been amazing to work with. I just wish that everyone I do business with was as professional and courteous as her. Will I get a refund for the partial
month of February?
ROBERT BAJULA
|
Overall Experience
Rating:
5.0
Nothing much that I can think of!
Anthony Ward
Rating:
5.0
Customer did not leave a comment.
Jon Girton
Rating:
3.0
Make the truck return much more user friendly. It took more than an hour to complete the transaction.
Joy McInnis
Rating:
3.0
I wouldn’t recommend Uhaul to anyone. Never again.
Jennifer Galvan
Rating:
5.0
Customer did not leave a comment.
Mutasem Saleh
Rating:
5.0
Customer did not leave a comment.
MELISSA POPE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anaka Allen
|
Overall Experience
Rating:
5.0
The gal who works there is wonderful! Sue remembered me from last time and is very nice but also thorough on her instructions. The only challenge for me was I couldn’t back the truck into space as there is a gate and gate control post close by.
Kimberly Milligan
Rating:
5.0
I stored here for about eight years, I believe. This is the place that you want. There are power plugs available near your unit. The doors are easy to lift. The place is secure. If you store a vehicle, it does not have to running, registered, and insured like the Cube places. If I ever live near here again, this is the place for my extra stuff.
DAVID JONES
|
Overall Experience
Rating:
5.0
Continue to be awesome!
JOE WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Victor Okigbo
Rating:
5.0
Customer did not leave a comment.
Kenya Smith
Rating:
5.0
Customer did not leave a comment.
Miquel Christie
Rating:
1.0
The woman was very rude and was more worried about watching TV than doing her job. She also didn't disclose that there would be a deposit until after she charged my card 102 dollars. She didn't greet us when we walked in.
Brooke Gunderman
Rating:
5.0
Customer did not leave a comment.
Carlos Aparicio
Rating:
5.0
Very friendly staff at this location. I will recommend for friends in the area.
Samuel Hall
Rating:
5.0
Customer did not leave a comment.
Gayla Arthur
|
Overall Experience
Rating:
5.0
No improvement required
Carlos Larabriseno
Rating:
5.0
Customer did not leave a comment.
TONYA POWELL
|
Overall Experience
Rating:
3.0
I was charged for a furniture dolly and there was not one supplied. I am still waiting for my refund on that.
TONYA POWELL
Rating:
5.0
Nothing. Lauren was amazing and assisted me through a flawless process.
Paul Danciger
Rating:
1.0
Rented a truck for pick up on Sunday. Truck was on empty and. There was damage that was not marked. Interior of truck was dirty. Paid for Furniture mover and blankets Truck did not have the blankets or furniture mover in it when I arrived. Use the app to pick up the truck. Location was closed. Called 800 number for U-haul. Waited 30 minutes for a call back. Operator could do nothing for me. Told me to go rent the equipment somewhere else at another U-haul dealer. Had to drive 1 hour round trip to go get furniture mover and blankets from another U-haul center had to pay for them. Horrible experience. I had people waiting To help me move that waited 2 hours because of because of this mess.
Patrick Bonander
Rating:
5.0
Front desk clerk was very helpful and friendly
CONNIE LAMIRAND
Rating:
5.0
Customer did not leave a comment.
NATHAN GARZA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Noriega
Rating:
5.0
Customer did not leave a comment.
Bianca Moreno
|
Overall Experience
Rating:
5.0
Friendly staff very helpful
Sherry Cole
|
Overall Experience
Rating:
5.0
We've rented from here twice now. The first time was exceptional from service to equipment and process so we worked with our time frame and their equipment availability to use this location again. We'll likely return to this location going forward when local.
kelly Greene-Baker
Rating:
5.0
The vehicle was clean and ready to go. The representative was polite and friendly. There is not much more you can ask for.
Christine Wellmark
Rating:
5.0
The customer service was amazing.
ryan mieling
Rating:
5.0
Customer did not leave a comment.
Lino Camacho
Rating:
4.0
Inside of truck was not swept out and clean, I had to do that myself. I reserved a loading dolly, there was not one in the truck and the person at the pick up location said it was not brought with the truck and they had none to give me. The location I requested to pick up the truck did not have one available, so I had to drive a good distance from my home to get this UHaul.
JULIE MCCLURE
Rating:
3.0
Customer did not leave a comment.
Giovanna Daniels
Rating:
5.0
Customer did not leave a comment.
Becky Leaser
Rating:
1.0
Customer did not leave a comment.
Wayne Miller
Rating:
2.0
The people were great but there has been a huge mouse infestation which has caused a major problem for me and others that are using the facilities. The storage personnel has moved forward with my claims without delay,
Carroll Richardson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esequiel Trujillo
Rating:
5.0
Customer did not leave a comment.
Brandon Parrish
Rating:
5.0
Customer did not leave a comment.
Patrick Steinbach
Rating:
5.0
Customer did not leave a comment.
Ivonne Ynterian
Rating:
5.0
Customer did not leave a comment.
Marisol Cadena
Rating:
5.0
Customer did not leave a comment.
Kendra Robb
|
Overall Experience
Rating:
2.0
The entire time we were there we could not get ahold of anyone and when we did the lady was rude on the phone. Then we had leaking in our storage and we called the insurance company they said not enough damage was done so that was not helpful and we were never notified of damage in our unit. We then went and noticed someone came Into our unit and tried to use a bucket to catch dripping water and we were never notified. But we were always quick to be notified about our payment
Ryan Donaldson
|
Overall Experience
Rating:
4.0
It was all good. Except I asked for a dolley and didn’t get one.
Fernando Santacruz
Rating:
5.0
Customer did not leave a comment.
Mark Tennant
Rating:
5.0
Customer did not leave a comment.
Shawn Barron
Rating:
5.0
Customer did not leave a comment.
Patrice Stafford
Rating:
5.0
everything was good
randy laflower
Rating:
5.0
The front desk attendant was incredibly nice! Great truck great service!
Phillip Russell Kersey
Rating:
5.0
Great staff and great place!
Robert Cluck
|
Overall Experience
Rating:
5.0
Great customer service
Hazel Conyers
Rating:
1.0
Customer did not leave a comment.
Patti Tomlinson
Rating:
5.0
Customer did not leave a comment.
Toby Burgess
Rating:
5.0
Customer did not leave a comment.
Kenneth Golightly
Rating:
5.0
Aside from a overhead pipe leak that left a rust stain on the hood of my pickup I have to admit that their customer service was excellent and my stored items are almost perfectly undamaged. Overall I give Storage Depot an excellent rating, I would recommend Storage Depot if someone were to ask me for a storage solution.
RAYMOND BROWNING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara Holmes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Betty Restrepo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julio Delgado
Rating:
5.0
Customer did not leave a comment.
William Santoya
Rating:
3.0
Customer did not leave a comment.
Chris Lewis
Rating:
5.0
I rented an appliance dolly and the rental store didn’t have any. My truck broke down and it took an hour in 100 degree heat to get ahold of anyone.
Shelbee Russell
Rating:
5.0
Customer did not leave a comment.
David Sanders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto Romanos
Rating:
5.0
I had my spot for 6 years and enjoyed the air conditioning, safe location. However I just got to the point of needing to decide what to keep and what to get rid of. Should have done this years ago.
CRAIG PAGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN BAILEY
Rating:
4.0
Customer did not leave a comment.
Ken Brower
Rating:
5.0
The rental trucks should be full of fuel when rented. Some renters need more than a quarter tank when they pick the trucks up and risk running out of gas because they forget the tank is only a quarter full. It’s easier to refill a tank when returning than trying to match the beginning tank level after use.
John Garris
Rating:
5.0
Customer did not leave a comment.
Ying Chang
Rating:
5.0
Customer did not leave a comment.
Leonardo Fuentes
|
Overall Experience
Rating:
5.0
All set nothing can change.thanks is very low price for rental price.
KIRAN PRADHAN
Rating:
5.0
Tonya-Manager
She provided exceptional customer service…
Thank you!!!
LISA LADELL
Rating:
5.0
The lady offered the service at last hour
She did not hesitate language problem
Was easy to book and return
RAM TYATA
Rating:
5.0
Customer did not leave a comment.
Erin Pfeiffer
Rating:
3.0
I HAD THE HARDEST TIME GETTING MY REFUND AND I STILL HAVENT GOTTTEN IT
Chakyrah Griffin
Rating:
5.0
Prompt and great help.
Keep it up.
I would love to rent from you from now on.
LEONARDO FUENTES
Rating:
5.0
The air conditioner did not work. I drove 5 hours in 85 degree weather. I told the person I picked the truck up from and she told me to inform the person that I dropped it off to…500$ is very over priced for those conditions
misty gregorio
Rating:
5.0
Customer did not leave a comment.
Kylie Phillipson
Rating:
2.0
Truck was supposed to be new, it was dirty, ciggeratte burn in seat, had a grinding noise when you applied the break. Also was told we would get a refund if returned in the same day it was rented, no refund, said no they don't do that if it was rented for so many days and it was returned early. We only wanted it for one day and we had to pay for two days. I will not use u-haul again.
virgina vrasich
Rating:
5.0
Excellent customer service! Will rent from them again!
John Tanski
Rating:
5.0
Customer did not leave a comment.
Harvey Allen
|
Overall Experience
Rating:
3.0
The mobile phone process auto pick up service doesn’t work. I had to go in and do a manual pick up.
Nova SheppardWilson
Rating:
5.0
Customer did not leave a comment.
Tracy Weishaar
Rating:
5.0
Customer did not leave a comment.
Jennifer Hudspeth
|
Overall Experience
Rating:
5.0
Staff were super awesome and helpful. The being closed over the weekend and so early was problematic.
Keren Elias
|
Overall Experience
Rating:
5.0
The self checkout app was a mess and would not recognize or upload my photos for pickup or drop off. The site and truck were good. The app was bad.
Matthew Cross
Rating:
5.0
Customer did not leave a comment.
KEVIN ASKEW
Rating:
5.0
Customer did not leave a comment.
Madsion Sisson
Rating:
5.0
Customer did not leave a comment.
Brandon Mayo
Rating:
5.0
Tonya Cole is both friendly and professional.
BOB SAVAGE
|
Overall Experience
Rating:
5.0
The staff has always been friendly and customer service focused. I couldn’t aak for a better experience.
Joan Beale
|
Overall Experience
Rating:
5.0
No recommendations. Fast and Friendly would recommend this location for rental and storage needs.
Brenda Jackson
Rating:
5.0
Staff members were extremely friendly and helpful. Great crew!
Stephen Roberts
|
Overall Experience
Rating:
4.0
The truck rental experience was very good & if we need moving assistance in the future we will definitely consider u-haul. We hired movers to load & unload our truck. Prospective clients need to know that they do not have tools and can’t even disassemble a bed. Fortunately, we had a few basic tools & they were able to assist. The same thing was true when the truck was unloaded. They have no tools and could not assist with putting the bed back together. I recommend that everyone should purchase furniture pads to protect their furnishings (low cost & effective).
Guilit Nseka
Rating:
5.0
The lady working the desk was incredibly kind and I just hope she recieves a bonus for Christmas. I am so wowed by this location as well as the location off of Denton Hwy in Watauga also was a sweetheart!
Heather Crawford
Rating:
5.0
The lady working 12/4 was very friendly
adrienne hessler
Rating:
5.0
Customer did not leave a comment.
Hudson Varner
Rating:
2.0
We had to wait for 30 minutes past our reservation time to get our truck. It was a good thing I didn’t need furniture pads or a utility dolly because there were none in the truck.
Collin Elliott
Rating:
5.0
Great communication.
Jacob Silverman
|
Overall Experience
Rating:
5.0
Very convenient location and wonderful staff. Great service.
Sarah Reichardt
Rating:
5.0
Customer service, facilities and security were excellent, only thing that I did not appreciate is that my monthly fee was raised by 50% in two years which is extremely high for this period.
Jorge Estrada
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall Drabik
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea ROCKS
Rating:
4.0
IMO the advertising is a little disingenuous when on the trucks it says something like “rent me for 19.99!”
One can assume there are additional fees plus replace has used. But then you get to the paperwork and it’s also an additional $1.00/mile. If you are going across the DFW area metroplex, that can be a significant amount.
How about adding “… plus Mileage” even in little letters!
Susan Ramsbottom
Rating:
5.0
The roadside assistance service is horrible. The rear door was stuck I went through the live chat service, I explained the problem to the person who was supposed to help me, she sent a video but the problem was not resolved. I tried to explain that the door was still stuck but she ended the chat. I then called customer service I was on hold for 30minutes and my call was not answered. I called again and I was on hold for 40 minutes before my call was answered.
What is the point of having roadside assistance if you can't get the assistance required?
This is the most awful experience of customer service I have ever experienced.
Bonita Denge
Rating:
3.0
The vehicle was difficult to drive. It shock when driving on highway. Is was bumpy. The final amount was over priced. Overpriced
Vera Cruz
Rating:
5.0
Customer did not leave a comment.
Victoria Horton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vidal Ramos
Rating:
5.0
This storage facility and staff have been amazing in my 7 years as a client. I highly recommend their services!
SHANNON THURSTON
|
Overall Experience
Rating:
5.0
Daniel was awesome!!!
William Mayfield
Rating:
5.0
Customer did not leave a comment.
Matias Eisenhauer
Rating:
5.0
Absolutely the best and amazing staff front start to check out!!
Koronesha Banks
|
Overall Experience
Rating:
1.0
Ordered and checked in online. Paid for dolly and pads. Received neither but still charged. Waiting for confirmation for refund. Plus charged a fuel charge yet I returned the truck will full tank
Dustin Wilhelm
Rating:
5.0
Customer did not leave a comment.
Shawn Furniss
Rating:
5.0
Customer did not leave a comment.
Ronald Lopes
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John Tunmire
Rating:
5.0
Customer did not leave a comment.
Macarena Astorga
Rating:
5.0
Customer did not leave a comment.
Marion Fitzpatrick
Rating:
5.0
Very good experience.
Felix Cuadrado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherrie Stewart
|
Overall Experience
Rating:
5.0
I only needed it for a short time but was a very easy and nice experience. Thank you to your office staff..
Gayle Hazelwood
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiffany Crawford
Rating:
1.0
Customer did not leave a comment.
Andrea Stafford
Rating:
5.0
The staff at this facility has exceptional customer service. Exceptional! Truly worth bragging about!
Koronesha Banks
|
Overall Experience
Rating:
5.0
Keep doing what you're doing.
Robert Hunter
Rating:
5.0
Customer did not leave a comment.
TERESA BRENNAN
Rating:
5.0
Use this storage facility on several different occasions and if needed will not hesitate to use it again.
Robert Mcgee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shakeithdra Lee
Rating:
5.0
Customer did not leave a comment.
jackie branham
Rating:
5.0
Customer did not leave a comment.
Dawn Grimm
|
Overall Experience
Rating:
5.0
The truck was clean and fully functional and the location and process was very convenient!! I will use you guys again!!
Christopher Rhone
Rating:
2.0
Clean the trucks.
Danny Rojas
Rating:
5.0
I was always treated with respect and the staff was always more than helpful and friendly I would definitely recommend storage Depot to anyone wanting short-term or long-term storage. Thank you very much for being there for me.
MARGARET MORGAN
|
Overall Experience
Rating:
5.0
Very good customer service.
DELORES LAVONNE CARNS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandrea east
Rating:
5.0
The rental experience was overall great. The only improvement I would suggest is to have the sound systems Bluetooth compatible, also I would've like to have cruise control as an option on the truck.
john monahan
Rating:
5.0
Customer did not leave a comment.
Rhett Salerno
Rating:
5.0
Customer did not leave a comment.
Megan Freeman
Rating:
5.0
The staff was so nice and workes together to make sure I received the best price. I have a climate control unit that is nice an clean from the beggining. Very pleased
Candace Reed
|
Reservation
Rating:
5.0
It was fast and easy. Very friendly.
RHONDA IRWIN
|
Reservation
Rating:
5.0
Mike was friendly and helpful. He explained all the details and went through all the paperwork efficiently. He really know what he is doing. The facility and my storage unit were clean and secure.
Layne Merritt
|
Reservation
Rating:
5.0
He was excellent in every way. He went well out of his way to make sure I was happy and taken care of.
April Carter
|
Reservation
Rating:
3.0
Nice people reasonable prices!
Wendy Ogle
|
Reservation
Rating:
5.0
Really great customer service
Eric Johnson
|
Reservation
Rating:
5.0
Clean and fit all my stuff. Exactly what a storage unit is for.
Shane Cotner
|
Reservation
Rating:
5.0
The manager is the best one you got, I would put him up against any other, not lacking in any area, a joy to work with
ERIC BEHREND
|
Overall Experience
Rating:
5.0
Great Service!
Jacobi White
|
Reservation
Rating:
5.0
Fran at the front desk was super sweet and helpful! Glad I picked a place with a great team.
OLIVIA MONTGOMERY
|
First Impressions
Rating:
5.0
Fran, the site manager was so helpful. She really went above and behind to help me with my move in needs and ensured that the unit she assigned me would be adequate for all of my belongings.
Privacy Request
|
First Impressions
Rating:
5.0
The ladies in office are wonderful and the units are well maintained and very clean
Privacy Request
|
First Impressions
Rating:
5.0
Great experience, rep helpful, quick, nice unit.
Privacy Request
|
First Impressions
Rating:
5.0
I selected the wrong reservation date online.
Privacy Request
|
First Impressions
Rating:
3.0
Clean and easy access a little better lighting could be useful since there are no lights in the storage unit just in the halls and don`t illuminate very well in the storage
ADRIAN REYES
|
First Impressions
Rating:
3.0
The unit is clean and well maintained staff is friendly too
Privacy Request
|
First Impressions
Rating:
4.0
The office personnel were exceptional even under the pressure of a software problem, not of their doing.
Privacy Request
|
First Impressions
Rating:
4.0
Great, and accommodating! Staff is pleasant. So far, a great experience.
Privacy Request
|
First Impressions
Rating:
5.0
Fran was really sweet and super friendly. She answered every question I had!
Privacy Request
|
First Impressions
Rating:
4.0
Super friendly and easy to set up
JUSTIN GALES
|
First Impressions
Rating:
5.0
Francheska was knowledgable and accommodating....great first impression.
Privacy Request
|
First Impressions
Rating:
4.0
I had a good experience.
Privacy Request
|
First Impressions
Rating:
5.0
very nice facility, the lady was really nice and answered all my questions.
Privacy Request
|
First Impressions
Rating:
4.0
Very good and attentive service.
Privacy Request
|
First Impressions
Rating:
5.0
Great service
Privacy Request
|
First Impressions
Rating:
4.0
Very nice people
Privacy Request
|
First Impressions
Rating:
4.0
I did not utilize the facility as I originally thought it qualifies for one month free through uhaul. The facility informed me only uhaul facilities qualify for one free month.