Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)

Rating:

4.0

Be present at your location during posted business hours. I did not care for the online check-in, as I prefer to do business with an actual human being who can, for example, answer questions I might have.

Rating:

4.0

I was over charged. I was charged for 2 days when I was only renting for 1. I still have not received my refund.

Rating:

5.0

Someone to contact

Rating:

1.0

The guy wasn’t there to return my truck for two days overcharged me charge me for insurance. I never excepted charged me for gas that I already refilled very unprofessional I suggest a different location if you even ran from these idiots

Rating:

1.0

Turned truck in after hours and dropped key. Truck was due back on Sunday. Found out after they charged me for an additional day that this location wasn't open on Sunday. Why did you send me to drop a truck due on Sunday to a location not open on Sunday?????????? GREAT CUSTOMER SERVICE, DO I HAVE TO DO YOUR JOB????? I paid for service, I didn't get paid to help myself (especially since I don't know anything about your remote locations!!!!!! Good thing you have competition that I can go to next time!!!

Rating:

5.0

Wish all trucks came with a dolly in case it's needed.

Rating:

5.0

Na

Rating:

3.0

I had no contact. I simply dropped the truck in the lot. Response was quick the next morning.

Rating:

5.0

Very Helpful

Rating:

5.0

Web site was hard to get theu

Rating:

3.0

Be open the hours that are on the sign. Worker said if he wasn't busy he will close early sometimes. Have functional equipment. The printer wasn't working to print out the receipt.

Rating:

1.0

Absolutely the worse customer service I have ever seen. Owner was rude and not helpful!!!!! Anything I asked for he told me to call the 1-800 number!!!

Rating:

3.0

Truck rode incredibly rough. One little bump and it felt like the whole truck was going to fall apart. Suspension needs a lot of work hard to drive that way also

Rating:

3.0

Mop the floors! My mattresses had a lingering smell of vomit after being brought into the house after being in the truck. We sprayed Odorban as soon as we opened the truck. It was midday and sunny so that odor was ROBUST in the afternoon.

Rating:

1.0

There wasn’t a person at the location—only available by phone and watched through a mounted camera. The person on the phone gave vague directions as to where to place the trailer (no directional signage anywhere), raised his voice when he disagreed with where we had placed the trailer, and cursed at my brother when asked why the placement of the trailer had to be moved. While discussing the placement of the trailer, the gentleman on the phone oddly started complaining about Uhaul customers using this location to drop off their Uhaul rentals. “I don’t know why they keep sending these people to me.” He ultimately hung up without warning. I would suggest having a person at the location for drop offs in order to understand where the rentals should be placed. Much of his aggressiveness was due to his inability to clearly express where he wanted the rentals to be placed.

Rating:

5.0

Having attendant on site would be nice!at pick up, had lot of ice to clear before could drive!

Rating:

3.0

The heater was horrible in it but the worst was when it shut off on me , I had pulled up to my destination and was pulling toward the curve and it literally shut completely off

Rating:

5.0

Got just what I needed close to home.

Rating:

5.0

It would be very hard to top the service that was provided,it was a very smooth in and out in no time,and he made sure the hitch was nice and tight.

Rating:

3.0

I’m not sure why I was charged extra for gas when I had the tank where it was supposed to be. Never had this problem before

Rating:

4.0

The area to return the trailer was small and hard to navigate. Friendly service

Rating:

5.0

Didn't like going online with my information. I had moving truck 9am to 3pm and Uhaul was only open til 1pm. So not going on line cost me an extra $20 for someone to do the paperwork. Kind of crooked.

Rating:

1.0

The process was extremely slow and not user friendly

Rating:

5.0

I was charged for fuel, I should not have been because I put fuel in prior to turning in, I took a photo of the gauge when I picked it up. I was charged for extra mileage when I specifically said where my destination was going to be. Very dissatisfied with this extra amount tacked on. I have all receipts for fuel as well.

Rating:

5.0

Easy and fast

Rating:

5.0

Nothing. The management had my truck ready waiting for me. The truck was very clean and well equipped for what we needed. I am so glad that this U Haul location is now available for our area. The management greeted us with friendly conversation. He had us in and out in no time. His time was greatly appreciated. Will highly recommend this dealer! Great experience. Thank You to all!

Rating:

5.0

Service was great. Very friendly and courteous. Would definitely use again. Highly recommend

Rating:

4.0

Battery in truck was almost dead and would hardly start the truck, even after driving it.

Rating:

5.0

U haul makes it easy... Always a good experience.

Rating:

5.0

Mark was awesome!!!! Super easy to deal with and super pleasant!!!!!

Rating:

5.0

I was very happy with the whole process. The smaller truck that I needed wasn't available so they gave me a bigger truck at the same price.

Rating:

5.0

Nothing , Customer service was excellent and I believe his name was Dave .

Rating:

5.0

Mark & Dave were very polite, friendly, and helpful.

Rating:

1.0

The attendant didn't know what he was doing. I was very disappointed, waiting much too long. I paid and thought all was well, as my son was to pick up the truck. He was kept waiting for almost two hours on an already paid for truck. We didn't take the promised trailer, were then hit for more charges for insurance., and i had already paid with a credit card. He wanted me to get back out in rhe snow to pay for insurance. I was given the runaround from the getgo. First was told Storage plus was not open on Saturday, i made arrangements with another uhaul, and then was informed that the storage plus had the sale, and would be open until 1:pm. Then we were told the truck myst be picked up by 11:30. NO I’m not happy with uhaul in Ohio.

Rating:

3.0

I got double charged, but it appears they reversed the charge. I'll guess I know when the extra drops from my bank account. This happened once before and I had to get my bank involved.

Rating:

5.0

Very well decorated very welcoming and smelled like cinnamon Apple

Rating:

5.0

The customer service representative at this location was awesome! He was friendly, helpful, and sped along the pick-up process.

Rating:

4.0

Visors are broken thus representing a sight/ visibility hazard. Windshield is also in need of cleaning.

Rating:

5.0

I can't think of anything to improve this location. Owner is very friendly. When it comes time to rent again, I'll happily use this location.

Rating:

5.0

This location was awesome. They helped me so much when U-Haul Central messed up so many things.

Rating:

4.0

Check the trucks. My check engine light was on. Cupholders were dirty. I asked for a furniture dolly and there was a regular one instead. Please make sure the trucks have the proper equipment. The office was closed on Sunday so I couldn’t go in and talk to them.

Rating:

5.0

Great guy, very very helpful

Rating:

5.0

Owner was very friendly and the process was quick. He gave us a quick rundown of the rental process and the truck itself. Would definitely rent from here again!

Rating:

3.0

Truck had a terrible vibration in the left front wheel. Nearly undrivable at highway speed. We had to “limp” last 250 Mike’s of our trip.

Rating:

5.0

The only thing was we could not get the ramp to come down it would only come out about 15 inches and was stuck. We then could not get it to go all the way back in and had to really force it in to get it to latch so we had to lift everything into the truck so you may want to check that out and see if it needs some repair.

Rating:

3.0

The ramp on the truck was broke and they had to move us twice to a new location in order to have a vehicle that would be available.

Rating:

5.0

Our uhaul was broken. We were unable to get the ramp out Bc something was rusted out under the truck. My father rigged it so we could use it Bc no one could come that day to fix it. And there was no other truck we could have rented

Rating:

4.0

My entire experience was an absolute shit show sorry for my language. I live in Ohio my uncle is recently disabled so we were moving him from his home in Kentucky to OH. A uhaul rep was supposed to call me the day prior never did… I tried to call and waited on hold for over an hour before I finally hung up. My uhaul and tow package were at two diff locations in Hebron Kentucky I was calling to verify. At 7 am I received two Phone calls back to back from uhaul verifying my reservation finally. Iarrived at 9 am to the facility after driving 4 hours and I was told our truck was not at this location but 40 minutes away, the way we just came. There were two other couples in the facility with the same issue. I was told however this location had my tow dolly. So after driving 40 min each way I arrived back at the facility around noon to a note on the door which I have a picture of that states they were closed for an emergency. I then had to call uhaul and drive another 25 min each way to get the tow dolly… finally at 2 pm I was able to start loading. This truck had faulty wipers that flew off in the rain on the way back to Ohio and the gears did not shit properly this truck was a death trap. We were given extra miles for all of the run around and told we’d receive a $100 refund which in my opinion isn’t even enough to compensate my personal gas wasted but we then only received $50 refund. I’ve never had a bad experience with uhaul this was crazy

Rating:

5.0

Nothing

Rating:

5.0

Great service! The owner was already coming out of the office before I finished parking. He took the keys and that was it. In/out in 2 mins!