Agent was rude and ignorant. Left me standing at desk for 20 minutes and never returned so I just left. We were supposed to be getting a return deposit because we put gas in the truck because we got it on empty.
Amanda S
Customer Reviews for Denison Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall I love Uhaul and have always had great service wherever I have rented from. The complaint I have is with the service at the Denison IowA location. The guy is not customer focused AT ALL.. when I returned the 6X12 trailer after using for 24 hours, I backed it in to the parking spot, unhooked the chains and the light cord and then went in to ask Ali if he had a Jack to help lift the trailer off the hitch. He said, no that I just needed to lift it off. I told him that I could not lift it. He said, just move it around and lift it, if I come help you I will charge you $25. I said that I have never had a Uhaul facility tell me that and that they were always right out there to assist when I returned a trailer. I walked out and tried to get the trailer unhooked. He did come out and acted like he was put out by assisting me and then just said “ok bye bye “ and walked away. Very very poor customer service. I will not rent from that location. I will drive to Carroll. Thanks. Theresa Sheer
Theresa SThe location is great for rural Iowa and the staff was very friendly. However, we received the truck with the floor mats covered in road grime from the last user. Additionally, both windshield wipers were broken and the truck was a 1/2 gallon low on coolant. We had to spend our own personal time & money just to be road-worthy. Throughout the journey, cab leaked water onto driver and had to be sealed with paper towels every couple hours for 3 days. Very disappointing after spending $2000+ on this unit. Would like to see vehicles reviewed a little closer before leasing to another user, especially at the prices charged.
Jacob WQuick and easy to find. The staff was very friendly and accommodating.
Marc FMake sure that a representative actually calls you and goes over stuff so you know what your actually getting yourself into
Lakota PGreat customer service. I have a hurt foot and the staff was willing to help with hookup and detachment. Everything was clean and well maintained.
Kyler ZTruck was not cleaned given with a 1/4 tank and lied about the charges and time due back! Could have been a language barrier, but was very rude about charges!
Shannon GThey rent trucks for 24 hour periods day you use it all. the company approach to customer care is the worse I've ever experienced.
Brandon Ehave a seperate U-Haul phone number....
JIM CNo help at all.
Cheyenne NIt would have been nice if they actually helped to unhook the trailer instead of just saying, "Go drop it over there." Otherwise, it was a convenient location.
Rob RNothing but compliments! I didn't know how to undo my jeep from the trailer, and yet the person on duty not only helped me but did most of the work himself! Had he not done so, I would probably still be trying to unhook the jeep from its trailer. Well organized with trucks and trailers in their lot. Compliments all around!
Richard PYou need to have the reservation department and the scheduling department communicate better. In the last 12 years we have rented uhaul trucks to move us and both times the day of the move we have had to scramble to find a truck. Terrible headache for us both times. We would definitely think twice before recommending or using uhaul again because of this issue. In fact I would say our experience with uhaul reservation and scheduling was absolutely horrible!!
Tim MThe guy that runs the hotel/U-Haul location was possibly the nicest guy I’ve ever met. Seriously can’t speak highly enough of his kindness
Joe CGuy at front desk was efficient, friendly, and prompt
KATHY NWas a really great experience. Very nice people to do business with.
CHERYL Gwas picking up replacement vehicle here, was driven here by a Lyft. dealer was not very knowledgable and had to make calls to comoplete the replacement rental
DennisorLorraine QHello If you check you will see that I have rented way more trucks than your average customer. The Lake Manawa Council Bluffs, Iowa location has water hoses to keep their equipment clean inside and out. This location does not have that. The inside of the truck cab and the truck back was filled with dirt and I do not believe it was even swept out. I swept out both front and back. The MAJOR problem with these people was that when I was returning the vehicle, the man was going to charge me for a scrap on the front dumper even tho I had insurance. When I went back to look at what he was talking about, it was CLEARLY marked with one of your accident stickers with the black X. I had to point the mark out to him. The bump was so old that it was already rusted on the metal part of the bumper. He thought I scraped the rubber part of the bumper just exactly under the scrap on the metal part of the bumper. I knew I did not even come close to hitting or even bumping anything. He was trying to CHEAT me and I did not like being treated that way after all these years of being such a good customer! The reason I would recommend this location as we are in a RURAL area where there are NO choices to rent trucks. Plus, another thing is they were trying to get me out the door when I was calling my bank as my bank told me they had already taken the deposit $132 out of my account and I thought I should be billed the difference and was worried I was being double billed. They wanted me to call Uhaul and not help me! You are welcome to call me if you want to discuss this further. Your fan!
CAROL MGreat customer service as well as a week maintained trailer
David FGreat people here. He was very helpful hooking up. And. Great pleasure to meet and do business with
Terry SGreat service, friendly professional staff that will assist with any situation.
David FThis guy was very rude and condescending to my wife when she returned our truck and car dolly. Not impressed at all there either. Great job Uhaul.
Randy RDenison Inn and Suites was very accomodating as was the rep from UHaul that I spoke with on the phone. Came in from out of state and needed a car dolly. One not being available in Denison, the owner of Denison Inn and Suites drove to a neighboring city to bring one back to Denison for me. This saved me 2 hours of drive time after a day of 10 hours of drive time already! What service. Very friendly and caring- Would even recommend staying at his Inn- clean and accomodating from what I could tell! May want to consider new tires as at least one was little to no tread remaining prior to pick up.
PATRICK GExplain the check in process better.
Vickie BIf you know the truck won’t be there when I come to get it, then notify me of the problem before I waste my time coming to get it!
Wendy SOwner was very friendly and chatted while he got trailer signed out.
JASON WI was tied up until later in the evening unloading; the folks at Denison Inn and Suites were very willing and assisted me with the late evening return of the truck! I am sure many others would have made me wait until the next day; I really appreciated the friendly service!
Billy BThe trailer was dirty, and a yellow light didn't work, and the break light on the right side didn't work correctly
Marin AThis is an easy place to drop off equipment. Big parking lot!😊. The staff are great and very helpful!
billy bHe tried to say he called me to confirm but I never received a call from him so he then tried to tell me my reservation had been cancelled because I didn’t answer his call. So I showed him my phone and it showed no call from him. I also showed him my reservation email to prove they had upgraded me to a 26’ truck because they did it have a 20’ available. I feel like he was trying to scam me for more money. Also he took photos with his phone of my drivers license and credit card which I do not agree with at all!! Half of the packing blankets I had rented could not be used as they were wet. And the small furniture dolly I rented he didn’t have so he gave me an appliance dolly which was of no use to me at all.
Carolyn BThere was a towel and orange peel in the cab when we got the truck.
Joseph SOur only issue was we had to drive over an hour to get a truck and we were not guaranteed a truck until a couple days before the move which made it very difficult to plan anything. We have a local u haul but they had no trucks. We tried calling weeks in advance and we told we could not reserve a truck
RONALD SInsurance was added to my bill after the reservation without my knowledge so, I was stolen from by the employee. Now three days later Uhaul thinks it just fine that I have to wait 7 to 10 business days to get my money back. So, as far as the location in Denison, Iowa. I will be leaving my reviews about that concerning Uhaul on all of the social media I use.
Gregory MEasy in and easy out. Will definitely use them again should the need arise.
Amber DKeep up the great work! The service was great, I really appreciate the quick check in!
Billy BThey were great people to rent from. Very helpful. I will recommend and rent again. Great experience.
Terry SNothing obvious. I have dropped here before. The staff are great about helping out right away. The parking area to drop is easily accessible and convenient. I am impressed with the consistency of their great service!
Billy BTried to get directions from this location. Sent us to the wrong direction.Called back again still bad directions. Drove around for 45minutes, gave up stopped at a gas station got directions, drove right there.
STEVEN SNothing, the drop off was easy and efficient. Thanks!
Billy BTodo esta muy vien
Ludin OGood Job. Good hours.
Michael SNothing, having this location was great! the parking lot was easily accessible and personnel readily available. Thanks!
billy bStaff was very helpful and polite.
Mary SVery nice to do business with. They found a trailer I was looking for the same day. Will do but with them again.
Charles ETruck had old fruit, a keyboard and a bag full of prescription drug bottles behind driver's seat. Obviously hadn't been cleaned out. Windshield was covered in bugs.
David BEasy and fast .... very relaxing and reliable
Jesus SVery KnowledgeBase and friendly staff, treated me with respect
JODY WLeave rubber mallets in the vans. The rear door freezes shut. Thank you
Jacob FI was not made aware of this location for drop off. Not on website. Scheduled to drop off at Missouri valley - nearly 50 miles farther away. Was financially penalized $150 for the change. Also, I had to pick up my truck myself from over 80 miles from Minden on the day I needed it. Dealerships were fine but Uhaul administration has extremely poor customer relations. “Let the buyer beware”.
BRADLEY HI wanted some pads but they didn't have any. Rental was achieved without any problems even though I was a few hours earlier than expected to pick up the Uhaul.
Judy BEverything was great, owner's are great and made my transaction very painless!
Hector G