Customer Reviews for Storage R Us West
(U-Haul Neighborhood Dealer)

Rating:

3.0

It is very difficult not dealing with a human being. This online BS is frustrating because it never works! Expand your people in office times and here it human

Rating:

1.0

Last time I had rented a Uhaul from this location it was extremely easy. You had someone there to help you through the process and it was a good customer experience. This time it was horrible. Having to use my phone to fill out forms, giving my location through my cell, hoping that the cell service would stick was a nightmare. What was worse is the woman in the building was less than helpful, said she did not know the process and did not give any information as to who I could call when having an issue. It took over an hour to be able to access the keys because of so many steps that needed to be taken online. Unless this procedure should change where I can walk in to have someone assist to help me rent a Uhaul I will not be using this location to rent again.

Rating:

5.0

I hate computers and the lady was busy but still helped me out getting the rental all set up. Truck worked fine and I had no problems. Would use that location again if I needed another truck

Rating:

1.0

I was given a van without any gas. When I called the facility, I was told there was nothing they could do. I have a time stamped photo proving there wasn’t any gas. I could go on and on, but what’s the point? I will never use them again. I

Rating:

4.0

Lower the mileage charge

Rating:

3.0

Thr truck was very old. And the lady at customer service was not friendly

Rating:

5.0

Anne, was wonderful and very accommodating.

Rating:

5.0

The web site to rent vehicles is terrible. Always timing out. Asking multi times about captcha which also times out. Very frustrating!

Rating:

5.0

Nothing everything wAs amazing 💕💕

Rating:

3.0

The windshield and side windows were very dirty. I had to wash them when I before I loaded the van. The warning light was on for an Oil Change and the brakes were grinding.

Rating:

2.0

When using the self pick up service, the fuel gauge cannot be adjusted properly. I replaced the gas in the uhaul but could not select the spot where the gas gauge was. This resulted in me being charged $25 for fuel that I already paid for. It seems like it was designed in a way such that people will more likely be charged an extra $25 even though the gas was replaced. It’s a very manipulative and dishonest business practice and definitely not the path to ensuring your customers return.

Rating:

4.0

My real problem was with trying to log into the account got cut off several times The verification codes didn’t work I spent over an hour to get approved and the. let’s out of the lock box One of the most frustrated circumstances have to tell you

Rating:

4.0

Inside had paper from prior renter. Box part of truck was dirty with paper and leaves.

Rating:

5.0

2nd time renting from them and it was great

Rating:

5.0

Nothing! Everything was perfect.

Rating:

5.0

Everything is great!!

Rating:

5.0

The truck smelled like booze. It was a good experience, but I wonder how well the trucks are maintained

Rating:

1.0

improve the internet signal so that the pick-up and return sessions go without constant signal drop-out - yesterday my drop-off session lasted 55 minutes because of this.

Rating:

3.0

The log-in process is too complicated, especially as the internet signal is patchy at that location - also when I returned the van I couldn't find any instructions about what to do - and couldn't get online because the signal didn't work.

Rating:

4.0

The online checking in process could have been smoother.

Rating:

5.0

Excellent customer service, I would definitely recommend this location to a family or friend

Rating:

5.0

Fix that software, it seems like I had to do the same things more than once and it was not clear how I would pick up my vehicle. Thank goodness there was someone there to help

Rating:

1.0

Truck was filled with roaches!

Rating:

1.0

agent on site was extremely rude and of NO help whatsoever. She gave me wrong information about both the rate and the CDW (which I was still charged for and am disputing!) I intend to put in a terrible Yelp and Google review

Rating:

5.0

Nothing it was super and easy! Thank you!

Rating:

4.0

Your app is a disaster. Every time it has problems and something that should be easier and fast it turns out to be long and dreadful

Rating:

3.0

I was unable to return the uhaul by the app because I don’t have a smartphone at the moment so it’s not fair that I have to pay 20$ because of that.

Rating:

3.0

We had a very hard time with the check in. The app was not working and the person at the desk was very rude and would not help us. After that everything was easy.

Rating:

5.0

I had 2 issues with the rental. 1. I paid for 12 moving blanket and there weee only 4 in the bag when I received the truck 2. I paid for a furniture moving dolly and none was on the truck only a hand truck which cannot be used on furniture because it will scratch it I feel I should be refunded for those missing items..

Rating:

5.0

Trying to reserve truck and return truck using the Uhaul website was terrible. Never received emails on verification codes until the next day when trying to reserve. Couldn’t access account through the Uhaul website to return the truck. Thankful for the great attention by the personnel at the facility where I picked up and returned the truck

Rating:

5.0

I think everyone was polite and fantastic

Rating:

4.0

All your trucks whenever I rent are usually clean except for the windshield. The inside is never cleaned and if you’re a driver you’ll understand that driving in te sunshine with a dirty inside windshield is very dangerous as it’s practically impossible to see the road. That being said all your tricks that I have rented and I rent a few the windshields are all dirty on the inside. The young man at the desk was very professional and courteous.

Rating:

5.0

John and Eric were very helpful and professional.

Rating:

5.0

Nothing, the people were nice and very helping, in explaining everything.

Rating:

1.0

You over charged me I didn't really drive the truck don't understand why it was so much money I will never use you guys again

Rating:

5.0

Windshield wipers need replacing

Rating:

5.0

Excellent rental experience....Brand new, clean cargo van...

Rating:

5.0

It looked like the previous client ran through the mud with the Van. Tires were mudded up to the rims. Also, truck was on a 1/4 tank. Which can be an extra expense for the new client(me) Trying to guess the proper fuel consumption, on return, being I had to fuel it twice. Service was great, but Uhaul should change the rules a bit and make sure a truck tank is full before it goes out. I am not a fan of the phone checkin while standing at the counter. You are giving the clients too much to do, I should have a human there with me checking a truck. This is about a simple service, sign, inspect get keys. How much less does Uhaul want to do to keep customers happy?

Rating:

4.0

I rented 12 moving blankets and when I took them out if the bag there were only 8.

Rating:

5.0

It all went very smooth. Ann was very helpful and knowledgeable about the vehicle. She was a pleasure to deal with. I would def go back.

Rating:

5.0

The online drop-off needs to be fixed. I wasn’t able to drop-off the car trough my online account.

Rating:

5.0

Anna was very knowledgeable, professional and obviously an asset to your corporation. Thank you for the smooth transaction.

Rating:

5.0

Very helpful and courteous answered all my questions so I understood exactly what was expe tred of me as a customer. Friendly and personable from the gentleman on the phone to Annie who checked me in and out. Excellent customer service

Rating:

5.0

Invent the self loading truck ??

Rating:

4.0

Lower the mileage charge.

Rating:

5.0

Nothing ...their services are excellent

Rating:

5.0

Perfect is the only word that comes to mind with the professionals in your office. Thank you very much. Sincerely James Thomas....

Rating:

5.0

very confused as there were two different uhaul dealers a few hundred yds apart, on same street ...

Rating:

5.0

Continue what your doing.

Rating:

1.0

I have rented 4 trucks in the past two months. I am usually a loyal Penske customer, but decided to try Uhaul for my nonprofit business this year due to a close location. It has been just ok I rented from one, was moved to this location, and then told what I rented wasn’t available. The woman at the desk was extremely rude. She acted as if she was doing me a favor. I think my future rentals might need to move back to Penske if this is your standard of service.

Rating:

5.0

Truck I wanted was not available....ANYWHERE!

Rating:

2.0

Please be upfront with charges with the vans. Employee did not explain much. I was an hour late returning a van they charged me double fees. Frustrating won’t be using again

Rating:

1.0

I am appalled at your operation. When I went to pick up my vehicle, I was told that I was in the wrong location. I advised the snippy Customer Service Rep (I use that term as a title only) that I requested pick up in the Westhampton Beach location. When I called and spoke to her the week before, I was advised that she did indeed have the size truck available... but that I would have to make the reservation online. I did. Now... I have a crew waiting on me. I am paying for their time weather they are actually working or not! I was advised by said snippy Rep that Westhampton was only my "preferred" location. I would have to get my truck in East Moriches! When I asked her for the address in East Moriches, she said "I don't know the exact address... you'll have to call them". Wow! She did tell me however, that it was located at the Storage R Us. Long story longer... the Storage R Us that I went to in East Moriches, was also the wrong one. It was at the other Storage R Us down the road. Tick tock...; I'm paying a crew to stand around as I have to figure out on my own where the hell my van is! The lady at the 3rd location was fabulous! Now... I have to pay .99 per mile... and you $%^&* just sent me 21 miles out of my #$%%^& way!.... I'll do the math for you: you added $42 to my bill by sending me to this location. Really? You were not transparent in your policy. Also, the confirmation email did not tell me of a different location. Also, I requested a text confirmation.... I did not get one. Just an fyi... I'm disputing my charges and considering taking you to small claims court for the overtime I had to pay. You guys are awful! Kathleen McCabe

Rating:

3.0

When I picked up the cargo van Rita was very helpful and thorough. The reason for a lower review is the discovery Of little maintenance that was done on the van. A door gasket on drivers door was hanging down causing the van from being able to lock, so I had to fix it, losing valuable time. The radio off /on malfunctioned, and worse of all having a dangerous Situation driving in direction of sun. I was blinded by the windshield being incredibly dirty, making for a dangerous situation. It must have been a year since the glass inside was cleaned When I brought the van back, I brought up about the dangerous situation to the salesperson, he didn’t even acknowledge it or apologize until I actually had to tell him to. What I also didn't like was the cost for additional insurance and still having to pay for a deductible if I had an minor accident . I was not able to take it off. I could of easily had an accident driving on a highway with the windshield causing limited visibility and having a life threat if situation.. This made for an unpleasant experience

Rating:

5.0

Everything was great.

Rating:

5.0

Dropped off after hours in parking lot. Did not deal with anybody.