Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely incredible people here, I never though the staff at a storage facility could leave such an impact but they really went above and beyond to be helpful and accommodating and god knows I needed it. Idk if you'll see this but thank you to John and everyone at Storage Solutions of Hays for helping me out of a jam and for being so incredibly awesome when I needed support from many states away!
Aaron R
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Walter B
Rating:
5.0
I accidentally added more fuel than I was required to. You need to provide a full tank of fuel at pick up. You then charged me a late fee. I put at least $30 worth of fuel in your rental truck
Samuel C
Rating:
3.0
The gentleman that checked us in felt for us about how much the fee was to drop it off at a different location and tried to help us but screw U-Haul services but that guy was the only nice person
Morgan J
Rating:
5.0
Great service at drop-off
Brad R
Rating:
5.0
John is a great guy and does a fantastic job of communicating and accommodating any situation that we have had in our moving transition. Thanks again John, my family really appreciates you sir.
Aaron S
Rating:
5.0
Customer did not leave a comment.
MELANIE G
Rating:
5.0
John was wonderful! Excellent service. Would definitely recommend and use their service again!
MELANIE G
Rating:
5.0
Customer did not leave a comment.
Larry S
Rating:
5.0
There is nothing really to improve.Awesome Job
Jess J
Rating:
5.0
Customer did not leave a comment.
Kristy M
Rating:
5.0
Customer did not leave a comment.
Rod M
Rating:
5.0
Lower your price per mile, too high
Gary G
Rating:
5.0
Customer did not leave a comment.
Susan T
Rating:
4.0
Customer did not leave a comment.
mike P
Rating:
5.0
We were very happy with our storage room and highly recommend using Storage Solutions. Great customer service.
Brianne P
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Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kyle S
Rating:
5.0
Fast and friendly. Very nice people
Jeffe S
Rating:
5.0
Customer did not leave a comment.
Andrea C
Rating:
5.0
Great place to rent from. Trailer was ready for pickup. Hooked it up and made sure everything was working. Fast and efficient!
Justin H
Rating:
5.0
Customer did not leave a comment.
Ryan G
Rating:
5.0
Customer did not leave a comment.
Sarah W
Rating:
5.0
Customer did not leave a comment.
Barbara R
Rating:
5.0
Customer did not leave a comment.
Mark R
Rating:
3.0
Better prices.
Skyler Z
Rating:
5.0
Customer did not leave a comment.
Kyle L
Rating:
5.0
Customer did not leave a comment.
Sharon H
Rating:
5.0
Customer did not leave a comment.
Tim N
Rating:
5.0
I have rented equipment from this location several times and it has always been pleasant and a joy to chat with the owner while waiting for the paperwork
PETE M
Rating:
5.0
Customer did not leave a comment.
Abraham H
Rating:
5.0
Customer did not leave a comment.
Steve A
Rating:
3.0
Customer did not leave a comment.
Savanna G
Rating:
5.0
Customer did not leave a comment.
William J
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
4.0
Customer did not leave a comment.
HILARY L
Rating:
5.0
John is a "bend-over-backwards" kind of service provider. He is very considerate and conscientious of customers and what he is providing for them. It was cold outside and he was right there until I pulled out of the lot. I have other business with him but this guy is "top-notch". Thanks so much for your help, John!!!!!
Tony P
Rating:
5.0
What a difference in stores! The gentleman that checked us in was so kind and helpful! Would highly recommend this store to anyone!! Thank you Hays, KS for making the last party of our trip enjoyable!!
Randy B
Rating:
5.0
Customer did not leave a comment.
kevin m
Rating:
5.0
Customer did not leave a comment.
Blaine K
Rating:
5.0
Customer did not leave a comment.
Blaine K
Rating:
5.0
The owner/manager was outstanding. He was always willing to meet every request I asked.
I would certainly recommend this facility to any of my friends and relatives.
steve m
|
Overall Experience
Rating:
5.0
Great help, great service!
Robert L
Rating:
5.0
Customer did not leave a comment.
WESLEY P
Rating:
5.0
I can't think of anything that could have been improved.
WILLIAM B
Rating:
5.0
Great job
Jerry A
Rating:
5.0
Customer did not leave a comment.
MARK J
Rating:
3.0
Customer did not leave a comment.
Anthony T
Rating:
5.0
We used mobile check in. This location was closed on Sunday, but I have worked with them before. Excellent facility.
chris b
Rating:
5.0
very easy in and out service
Jeff J
Rating:
5.0
This station was presented with a tough situation due to my trailer not being returned in time for my rental. They responded professionally and found a workable solution. I applaud their creativity and focus on meeting my needs after they were dealt a sour hand. Great people at U-Haul Hays Kansas!
Bill P
Rating:
5.0
Great drop off experience!
Mark L
Rating:
5.0
Customer did not leave a comment.
chris b
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
3.0
Customer did not leave a comment.
Steven S
Rating:
5.0
John was such great help . Excellent customer service. I have rented from him before always been great to work with.
Brenda O
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
5.0
Customer did not leave a comment.
Everett R
Rating:
5.0
Great location and John was great to work with.
Justin C
Rating:
5.0
Customer did not leave a comment.
Mary T
Rating:
5.0
Customer did not leave a comment.
Kathy Y
Rating:
5.0
Customer did not leave a comment.
Diane S
Rating:
5.0
I would not use another company have used them before and they are not equal. U-Haul is the best out there.
Vaughn F
Rating:
5.0
Customer did not leave a comment.
Terry P
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
5.0
Customer did not leave a comment.
Kathy Y
Rating:
5.0
Have a few more 10' and 17' trucks ready at the Hays location. On the website, only show the vehicles that are available on a specific day.
Lucas O
Rating:
3.0
Customer did not leave a comment.
kim b
Rating:
5.0
Customer did not leave a comment.
Blaine K
Rating:
5.0
Very good customer service!! Helped with attaching the unit to our pickup.
Kathy Y
Rating:
5.0
Customer did not leave a comment.
Paige J
Rating:
5.0
Customer did not leave a comment.
Aaron H
Rating:
5.0
The staff always took care of my needs in a timely manner and many times went above what was needed. I highly recommend Storage Solutions!
JOHN H
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Overall Experience
Rating:
5.0
Showing me how to get into my vehicle hooked on the trailer. That would have been helpful.
Shannon P
Rating:
5.0
Customer did not leave a comment.
Bruce B
Rating:
5.0
Customer did not leave a comment.
STACY S
Rating:
5.0
Customer did not leave a comment.
Justin G
Rating:
5.0
Customer did not leave a comment.
Jessica H
Rating:
4.0
Nothing
trent H
Rating:
5.0
Have rented from this location several times and have never had an issue.
Patricia P
Rating:
5.0
Very helpful
Derek V
Rating:
4.0
Customer did not leave a comment.
Jennifer P
Rating:
5.0
Customer did not leave a comment.
Aaron L
Rating:
5.0
Flawless return. Quick and easy and would definitely rent a uhaul in the future due to this experience.
Christie S
Rating:
5.0
Customer did not leave a comment.
jerod k
Rating:
5.0
Customer did not leave a comment.
Michelle W
Rating:
5.0
Better website
sHANNA S
Rating:
5.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Customer did not leave a comment.
Paige J
Rating:
5.0
nothing
Kimberly Q
Rating:
5.0
We were very pleased with our interaction with the gentleman working with us and getting everything we needed. It was ready to go and the process was smooth. No problems at all.
Krista M
Rating:
5.0
Customer did not leave a comment.
Jacob M
Rating:
5.0
Customer did not leave a comment.
Lance S
Rating:
3.0
Customer did not leave a comment.
Jennifer G
Rating:
5.0
Customer did not leave a comment.
Danielle S
Rating:
4.0
Customer did not leave a comment.
dale e
Rating:
5.0
Customer did not leave a comment.
Orion H
Rating:
4.0
Customer did not leave a comment.
ABUBAKAR S
Rating:
5.0
Customer did not leave a comment.
corey h
Rating:
5.0
No issues, great experience! Recommend them highly!!!
Rick R
Rating:
5.0
They were very helpful and friendly
tim l
Rating:
5.0
The staff went out of their way to help us in our situation. Always happy with the service they provide.
SHAYNE U
Rating:
5.0
Customer did not leave a comment.
Tom K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantell M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim m
|
Overall Experience
Rating:
5.0
I would recommend this facility to others. I have not had any issues at all. Thank u for your help with our move!
Tammy N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilbur L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Coralie C
|
Overall Experience
Rating:
5.0
Thank you for such a quick refund, wish you would have had a larger unit available, you definitely would have kept my business. Great facility and very friendly staff.
Ezra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sybil B
|
Overall Experience
Rating:
5.0
very nice and very helpful
NEIL N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keisha G
|
Overall Experience
Rating:
5.0
The staff were friendly and helpful. John, the owner, was always willing to accommodate me with any special needs I had. Having rented various storage units and parking spaces at Storage Solutions for almost four years I never had any problem. The grounds are well kept and easily accessible. I always felt that everything I had stored there was safe and secure. The only reason I am no longer a customer is because I moved away from the area. I highly recommend this business.
Dan E
|
Overall Experience
Rating:
5.0
Great customer service. Easy access to unit. Friendly people and great to work with in getting storage unit. Thank you so very much.
Sherri M
|
Overall Experience
Rating:
5.0
The manager of this storage facility is very helpful and friendly, and made sure we had an easy time storing our daughter's property between and during her university years. If we need storage in Hays, KS again, we will call him without any hesitation. I wish all self-storage situations were this easy.
Daniel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trinedy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROY S
|
Overall Experience
Rating:
5.0
Storage Solutions of Hays was there when I needed a last minute storage unit and communicated well during move in and move out.
Myranda M
|
Overall Experience
Rating:
5.0
Run by top notch people. John is really nice and helpful for whatever your needs are.
Erik S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica H
|
Overall Experience
Rating:
5.0
Great storage facility, secured location
Salvador C
|
Overall Experience
Rating:
5.0
The owner/ manager was always very friendly and helpful. He offered any assistance he could provide and gave us some lock spray to free the frozen lock. I am very pleased with his facility and service
Randall J
|
Overall Experience
Rating:
5.0
Amazing and very friendly people. Would come again.
Ayden S
|
Overall Experience
Rating:
5.0
We appreciate this well-run facility and the friendly manager . . . and the root beer barrel candies!
CHRISTINE E
|
Overall Experience
Rating:
5.0
Pleasant staff.
Nolan J
|
Overall Experience
Rating:
5.0
This storage facility is the best one we have used so far. The owner was so friendly and very helpful to all our needs. I give this place an excellent rating!
todd m
|
Overall Experience
Rating:
5.0
Had a great storage experience!
Breanna K
|
Overall Experience
Rating:
5.0
They were amazing to work with! Would definitely recommend them to anyone looking for a storage shed.
Best W
|
Overall Experience
Rating:
5.0
Great and friendly service.
JOSH M
|
Overall Experience
Rating:
5.0
We enjoyed their business and assistance.
Angela C
|
Overall Experience
Rating:
5.0
John was extremely helpful whenever we needed something and very pleasant to work with. A great experience.
Deborah P
|
Overall Experience
Rating:
5.0
If we ever need storage space again, this is definitely where we'll go!
Joye W
|
Overall Experience
Rating:
3.0
Very nice facility
SAM P
|
First Impressions
Rating:
3.0
Everything went smoothly, Door opened much easier than the W2 unit. Much appreciated the fast service! Thank you!
Privacy R
|
First Impressions
Rating:
5.0
Unit was clean and undamaged. Easy to access. Staff very friendly and helpful.
ADAM S
|
First Impressions
Rating:
5.0
John was awesome. Super nice guy. Took me to find my unit, explained everything in great detail. Unit was cleam and we`ll kept. Thanks
STEPHANIE C
|
First Impressions
Rating:
5.0
Very friendly, and quick service. Will definitely rent from again
Privacy R
|
First Impressions
Rating:
4.0
Owner was very accommodating. Thank you!
Privacy R
|
First Impressions
Rating:
5.0
Very nice people
Privacy R
|
First Impressions
Rating:
5.0
I Love the Storage Solution of Hays.
They are so awesome.
Privacy R
|
First Impressions
Rating:
4.0
Staff are always willing to help.
Privacy R
|
First Impressions
Rating:
4.0
Staff are very nice and helpful. Site is also very clean.
Privacy R
|
First Impressions
Rating:
5.0
Very helpful, quick, and clean! Loved it!
Privacy R
|
First Impressions
Rating:
4.0
Very friendly and helpful, it was cold when we were moving and the staff was great!
Privacy R
|
First Impressions
Rating:
5.0
Reserving the unit and getting the key was very easy. I did not have any problems. Highly satisfied!
Privacy R
|
First Impressions
Rating:
5.0
Owner was very nice and accommadating to our storage needs. The unit was big, clean and the area was well lit. Would definitely recommend this place to everyone who needs a storage unit.
Privacy R
|
First Impressions
Rating:
5.0
Excellent customer service helpful with information about area services as I am from out of state. Would highly recommend. Very clean units.
Privacy R
|
First Impressions
Rating:
2.0
A little smaller than I had anticipated
Privacy R
|
First Impressions
Rating:
4.0
The person was friendly and helpful and storage unit was clean and in good condition