I returned the uhaul a day early and they charged me $20 for being after hours. I could have just kept the key and turned in the key the next day, had I know I was going to get charged for something so petty.
Daniel G
Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
having to check in the truck after hours and go through all the steps and take pictures in the dark and in the rain. I rent trucks often and used to just drop off the truck with the key and not get charged for the truck to be checked in later.
STEVEN HMy only critique is I wish there was a big dumpster somewhere on the facility to toss large items, like broken furniture or large boxes.
Breanna B | Overall ExperienceThe cost of my unit was raised twice and I could never get any one on the phone
Cody B | Overall ExperienceThis experience was terrible! Supposedly the app was not working, but that delayed are moving time by two hours, and added the stress level beyond measure
Leslie E24/7 check-in did not function and had to wait 35 minutes to pick up the truck
Curt MFriendly helpful caring professional
gary b | Overall ExperienceLocation and customer service were great! They were easy to work with, responsive and very helpful
Kimberly MMud stuck on outside of vehicle from previous renter and coffee stains on seat inside but the check in and check out was great. Great staff.
Laura DThe truck felt like it was on its last leg. The radio was broken, mirror was broken and it was muddy.
jason fVery friendly service and easy to work with.
Judy GThe facility was well maintained and the staff was friendly. I chose an average rating due in part to two reasons. One is my ignorance in how other storage facilities operate, and two is the cost of the storsge unit increasing consistently over time. Price wise; based solely on other advertisements i have seen it was steadily increasing above the others over time however the staff never caused me any trouble and always were friendly when i spoke to them.
Ryan S | Overall ExperienceI had to deliver it back in a snow storm. Uhaul was going to charge me 50 bucks a day if i could not get it back in a snow storm. I took the chance of wrecking in order to get it back. I got my neighbor to follow me. I parked and realized I forgot to put gas in it. I went go go get has but the truck was stuck in the snow now. It was not moving. Uhaul was going to charge mena 30 dollar service fee and 5 dollars a gallon. I called storage solutions and they said dont worry about it. I was not charged I dont recommend UHUAL in a snow storm. But Storage solutions is a go to.
mark gThis is our second unit with Storage Solutions and we have received excellent service with them. The office staff is professional and knowledgeable and goes out of their way to help the customer. Thank you for making our transition back to Tennessee an awesome experience.
Terris R | ReservationThe unit was clean and access was easy to unload.
Patsy L | ReservationDropped the truck off after hours and used the drop box for the keys.
Deneen VEverything went fine as planned. After move in received an email from uhaul saying my unit was cancelled but luckily I called the storage solutions 24 hour number and they were able to confirm everything was right on track. So thanks !
Faith F | ReservationI had my storage with StorageSolutions for several years and it was always safe and secure there. I would recommend it!
Doug L | Overall ExperienceI didn’t use all my estimated miles and was refunded. I was charged $25 cleaning fee and didn’t leave anything in truck
Timmy FThe service & support I received from Storage Solutions was first rate!! Usually I've been using another location in Columbia for my truck rentals. But Storage Solutions was there for my church's needs this time around. The facility was close to my residence, and the staff at this location were very helpful, and courteous. The only problem I had was using the UHaul app on my smartphone, to pick the rental truck up after the business was closed two hours before my arrival. Eventually the app did work, and I was able to get the rental vehicle, to use. But the app had problems verifying my location, taking pictures of my facial appearance and then, the front and back of my driver's license. I did finally get it to all work out, but it took nearly an hour to do so. The app trouble was the only frustrating point of the entire experience. But I'd certainly recommend UHaul and Storage Solutions to anyone I know.
JEFFREY Tdisrespectful
Stormy DNice folks at the counter.
Timothy MThe app check in experience was a hassle and took almost an hour of our reservation to complete. We also received a dirty truck (debris all over the cabin) but we made sure to leave it in better condition than we found it. Other than that, great experience.
Clint BUsed you all for 2 years while we built our house and it couldn’t have been any better. Thanks!
BRAD J | Overall ExperienceBest
Jerry BThe location is great, the staff is very helpful
Donald CNot charge again after purchasing. I have 3 transactions and I need to know why?
Asta SDon't approve a pickup location online when the truck is not available.
Gary FExtremely clean, easily accessible and well managed. Very pleased and will used again in the future for our storage needs.
Karen H | Overall ExperienceFaster verification please
Arnel Texcellent application and excellent professional service
Jagner jMake sure equipment has more fuel.Don’t give a customer a truck with 1/8 tank and ask them to bring it back with 1/4 tank even if you offer $14 how do I know $14 is equal to 1/8 tank of fuel. Teach employees how to refund an incorrect charge on their bill. I shouldn’t have to call uhaul to get a refund for your mistake
James RLady was very nice and professional.
Yvette FDisappointed that none of the coupons you offered were accepted. I rented a 4x4x4 and the coupon did not have any exceptions on it. When I got there, they said I couldn't use it on that size. Then when I wanted to the larger 10 x 25 for all my stuff to move into, I brought the coupon and the gal said it was only for the 10 x 30. It never said it on there. For me, that was a bait and switch tactic, which is a lack of integrity. So I moved my stuff out and now it's in Spring Hill for even cheaper than you offer by $70 per month. I guess I was suppose to go there. Thanks
JENNIFER Y | Overall ExperienceGreat friendly service with a smile.
Lowanda RThe office staff was very friendly and helpful, the unit was quite sufficient and clean. Access to my inside unit was easy and secure behind a gate where I entered my code. I needed to enter my code to access the building. Inside the lights would go on as you were detected. I would definitely recommend this facility.
Margaret D | Overall ExperienceSelf checkout.
Shannon FNothing at all
LATOYA BThe clerk we dealt with was rude and seriously lacking in customer service skills. We had an unexpected and unavoidable issue which caused us to miss our return time and the way the clerk acted about it was very unprofessional. The fees we were charged were excessive. I will not refer my friends to this location.
David NExplain how the charges work.
Heather MI can't really comment on the drop off location because my granddaughter actually dropped the truck off. I have no idea what the location looked like.
Ruth SI'm impressed with the operation at this location. Great service
Mark BBoth ladies were very polite and super helpful. They went above and beyond to help me. This is by far the best location in Columbia TN. The van was spotless when I picked it up. I definitely will always use this location in the future.
Elizabeth HThe lady who checked me was not very friendly and her co-worker had to run in and out checking everything.
MARCIA LIt was a very easy experience. No wait time, explained procedure and returned truck . No problems.
Delene BThe staff was always friendly and helpful.
GLORIA M | Overall ExperienceVery pleasant and easy purchase.
Paul H | ReservationThis storage facility was excellent.
Kathy M | Overall ExperienceThank you for everything.
Mary B | Overall ExperienceThe mobile check in was awful. I was there just after 7. The mobile was not working, i called the help line, it took 1 hr and 45 min to figure out how to check in, with a very kind and knowledgeable agent. The IT people need to work on the mobil check in big time. Also, i am not sure my final bill but i had to pay my help for over an hour and a half of time that I was supposed to be there with the truck and I had to make an extra 60 mile trip back and forth as I was supposed to pick up applicances that were close to the uhaul in my city, but becuase of the delay, i had to go do the move then come back in the afternoon, pick up the applicances then and drive them back another 20 miles to the house and then come back another 20 miles to drop off the truck that again, was 5 min from where i itended to pick up the appliances in the morning. I hope i am not charged those extra miles.
Michael CWent to return uhaul and office was closed during their regular hours.
Sarah OThis is a great location for us; always has equipment and supplies when we need them. Staff is always helpful and gets us in and out quickly.
WILLIAM DYour website says boxes are one price while the store is more . I got the same truck same mileage and paid 50$ more .
Roger WCustomer service was very nice and helpful would 100% recommend this location
cheryl wCustomer service agent EXCELLENT with helping make sure I understood everything and very friendly
DERRIC PNice to have in neighborhood reach. Operators there were great help.
Eva LEverything perfect thanks
Anibal VThay said my moving pads was in the truck but they where not. They put them in the wrong track .
Larry PThe treated me like crap at storage solutions and did not even tell me why I was not allowed there. I had done nothing wrong and they threw my brother stuff away when he was on time with payments because he would not sleep with the owner they also gave me one day to move my stuff even though I was on time with my payments very unprofessional guys grow up!
Virginia TAmber is the best!
Natalie W | Overall ExperienceThe two lady's at this location was very helpful and nice. Thanks for help on such short notice. Will definitely recommend to anyone that needs you guys service 🙂
Matthew MThe young lady at the office, when I checked out was awesome very professional. Sorry I don’t remember her name…… Freddie Currie
Freddie C | Overall ExperienceI got hit with a 20. Harvey for being late. Trailer was turned in same day and uhaul had to call me to see where it was. Not late but still got charged. Poor service .
CHARLES KI had to pay a full month for one extra day and you have no access to the facility after 10 PM
Cody B | Overall ExperienceBeware of staff, auctioneer, owner loops. Get "insurance"
Zamir C | Overall ExperienceOffice always friendly and courteous. Most of my contacts were indirect via email. Staff was always responsive. Office on various occasions provided alerts and special reminders that were helpful. Our move was an overdue one to reduce our costs since we are on fixed income.
GENE P | Overall ExperiencePam the manager and her staff were all so very helpful. I appreciate them !! God Bless, Troy Freeman
TROY F | Overall ExperienceThis company was a joy to deal with, I was very pleased from start to finish and would definitely use them again if needed.
Jeremy W | Overall ExperienceAbsolutely great customer service...they always treated us like they have known us for ever . Always helpful and professional..
Sherry B | Overall ExperienceThe Manager Pam is very knowledgeable and friendly.
Andrew C | Overall ExperienceWould not give refund when they did not have any other larger units available
Terri G | Overall ExperienceStorage solutions helped me with all of my needs. Nice friendly staff and very clean.
JESSICA W | Overall ExperienceEveryone was very nice!
Terry P | Overall ExperienceI just moved to a larger storage with my husband Freddie Currie. Thank you
beverly c | Overall ExperienceMy rental was cancelled the next day because I was upset over there being 2 feet of dirt blocking the entrance to our unit. There were no apologies - except from the maintenance guy that saw and understood our problem. Nina was condescending and never once apologized - all she did was shrug her shoulders and said we could wash the mud off our vehicle. We couldn’t even get to the unit. They called after we left and said the problem would be cleaned up the next day and then called 20 minutes later and said the owner cancelled our agreement. Still waiting for our refund…
Emily C | Overall ExperienceExcellent facility in all aspects. The staff was especially great! Thank you!
Ronald B | Overall ExperienceThe staff was absolutely astounding from the beginning Of using the storage to the very end! Will def recommend others to them!
Jennifer W | Overall ExperienceThe storage buildings are built too close together, so all the units located down the alleys are not accessible with your vehicle. The alleys are too narrow to drive in there safely to load and unload directly from your vehicle. This is very inconvenient.
Matt B | Overall ExperienceI really loved my space
Latoshia W | Overall ExperienceA very clean and secure place to store your personal items. Staff very friendly and knowledgeable.
Jan T | Overall ExperienceStaff was always super friendly and helpful!
Monica F | Overall ExperienceI was at this facility for over 4 years because i had to be!!!! The first manager would crash into the corner of the unit so that he could remove siding and steal all he could find of value. THEN we got Rude Obnoxsios Pam and she should not be allowed to run anything else in the rest of her life. She is mean, nasty, and very un helpful.
ANDREA A | Overall ExperienceThe manager was rude and unappreciative. After being in the unit for a few months she changed my payment from $195.00 to $225.00 . She also took extra money out my account for truck use. She's very rude. Will not use that facility again.
LaLinda S | Overall ExperienceHello, we would highly recommend Storage Solutions to anyone looks for a safe and secure environment to store any belongings. Thank you to the staff for being so eager to make sure our move to The area went smoothly. Chuck and Mary G
Charles G | Overall ExperienceThe two girls up front helped me tremendously. First day I came in I was very stressed with the move, they worked it all out for me (renting U-Haul + two storage units, and I felt so much better after I left. They are very experienced and have knowledge of their job duties.
Nikki T | Overall ExperienceGreat Place
MARK M | Overall ExperienceAlways available for assistance. Nice office staff. Used their facilities for 2 years.
Kerrie G | Overall ExperienceOffice staff was wonderful. Pam is truly an asset to your company.
Angela C | Overall ExperienceHad extra boxes they wouldn’t take back said it had been too long after purchase date. I had a Disaster and was a paying customer for several months and purchased several boxes and tape. I had 4 boxes they could have taken them back
Cheryl R | Overall ExperienceI would recommend storage solutions to anyone they have been great and has helped us anyway we needed help especially with the Marine Corps league from a detachment 1286 thank y’all for everything
KERRY H | Overall ExperienceEveryone was great that helped me.
ROBIN P | ReservationThe staff was very friendly and helpful!
melisssa s | Overall ExperienceGreat place to store your personal items... Highly recommended
DEBRA H | Overall ExperienceThey don work with people who are behind on they storage..the only storage place I know that don't help or work with you from losing your storage due to money problems
Makesha S | Overall ExperienceThe staff was always friendly and helpful. We were very pleased. We used this storage facility because of a previous customer who was equally pleased with their service!
MIKE B | Overall ExperienceYes this is the best storage and rental facility I have ever dealt with. Mario who is the manager is excellent. As the saying goes, Speed of the Captain, Speed of the ship. Everyone was Great.
kurt h | Overall ExperienceVery courteous staff, storage unit was clean and adequate size.
EMILY P | First ImpressionsPleased to have found this place. Great facility and awesome people. Thank you
Privacy R | First ImpressionsAwesome!!!
Privacy R | First ImpressionsVery clean and secure.
Privacy R | First ImpressionsStill have not heard back from a manager to pick out a unit.
Privacy R | First ImpressionsEasy to do business with!!
Privacy R | First ImpressionsI did Not use the storage I rented. I canceled Because I no Longer needed storage. Canceling was very easy and customer service rep was very helpful.
Privacy R | First ImpressionsSo when i resevered the unti the Gentlman was very informative and the ladies at the location were awesome as well.. WILL do more buisness with you
Privacy R | First ImpressionsFriendly staff. Clean units.
Privacy R | First ImpressionsStorage Solutions was fantastic with helping me move. Megan was very through and friendly. I will recommend them to anyone needing a storage place in Maury County.
Privacy R | First ImpressionsEvery one who works there is super friendly and helpful. They explained everything and made the process easy
Privacy R | First ImpressionsEveryone I worked was very very nice and amazing customer service.
Privacy R | First ImpressionsYou were FANTASTIC!!
Privacy R | First ImpressionsVery nice facility and an awesome, very informative staff that worked with me. I would highly recommend this facility.
Privacy R | First ImpressionsMario was very helpful and friendly. We got what we wanted and moved our things in that day. The unit is the right size for us. We are happy with the security and it is close to where we live.
Privacy R | First ImpressionsN/a
Privacy R | First ImpressionsEasy reservation process and unit was ready to move into immediately. Clean and convenient.
Privacy R | First ImpressionsStorage Facility assisted me in getting a larger unit than i had reserved. Very friendly and helpful people.
Privacy R | First ImpressionsVery helpful and polite employees. Storage unit areas clean and easy to move around in. Definitely will refer family and friends.
Privacy R | First ImpressionsWonderful and friendly service!!
SHELEIN M | First ImpressionsWe found anot her storage closers to us
Privacy R | First ImpressionsSwitched to larger unit, no problems. Very courteous
Privacy R | First Impressionsgreat customer service, good prices. something came up on friday and i was unable to move in on that day...but very satisfied w/ everything
Privacy R | First ImpressionsSo far everything is going smoothly. Everyone has been very helpful and knowledgeable.
Privacy R | First ImpressionsStaff was very friendly and helpful. Facilities are clean and climate control was nice and cool.
Privacy R | First ImpressionsVery friendly staff and clean storage facility. I highly recommend the climate control units!
Privacy R | First ImpressionsThe staff at the facility were very friendly and helpful. The initial unit that we rented was too small and they helped us exchange it for a larger one very easily.
Privacy R | First ImpressionsI actually did not not use the storage in Columbia. I found a closer storage facility closer that fit my needs best do to location.
Privacy R | First ImpressionsVery clean and updated. Professional staff and great people. Best storage place I have ever seen.
Privacy R | First ImpressionsVery friendly
Privacy R | First ImpressionsCari at Storage Solutions is Wonderful! Very helpful and pleasant. Everyone should use storage solutions.
ERIKA N | First ImpressionsGreat customer service, very clean and organized facility
Privacy R | First ImpressionsThough its a little out of the way south of Nashville, its worth it. Excellent value. The staff / service is bar-none, the absolute best. I highly recommend!
Privacy R | First ImpressionsTammy was courteous professional.Very helpful in trying to accommodate me with office hours.I would call them again for any storage needs that I have recommend them. Prices very reasonable!!
Privacy R | First ImpressionsWe did not move into this unit. We were able to locate another unit closer to our home.
Privacy R | First ImpressionsEveryone was very nice and helpful when I was getting my stuff moved into my storage unit.
Privacy R | First Impressionsevery thing was fine
Privacy R | First Impressions