Excellent
JOSE M
Customer Reviews for StorageOne Rentals Alta
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Beatiful experience the personal people is wanderful
JOSE MExcelente
Alma QCustomer service is very important Some training is needed for this location I waited for this person for over 45 min to return from lunch only for him to have an attitude. I saw him setting out front of location in car so he saw me waiting gor his return . He did have a note on window saying he would return at2:30 it was 2:35 than . I understand 5-10 mins late but 45 mins was just to much .
Lois GThank you for great service!
juan gThe lady that took care of us was perfect, she's an asset to that company, someone pay attention to her! Thank you
Kip PComment For uhaul as a rental company; will not rent anything from uhaul again. I accidentally locked the keys in the truck and uhaul wanted to charge me to unlock. Customers should not have to pay this charge if renting any of your equipment! Not good customer service or business!
Mary BI needed to get a trailer last minute and the process went very smoothly. Sue was so kind and professional during my visit. Thank you for helping me on short notice.
jOHNATHAN sitems where not loaded and the truck was filthy plus there where mosquitos everywhere and i came out with 12 bites
Nathan MThis place is really clean, same the equipment. The office attender was very professional and very knowledgeable, fast service, I recommend this location. Thank.
ibaldo aThis is the second time I have rented A I haul and it was disgusting spilt beer or some type of sticky liquid in cabin back part not cleaned out bugs still stuck to windows just not a very good look for such a prominent company
Stephanie MIt was dark and not well lit. No very good directions on how to get into truck.
Vanessa HEverything was perfect. Great service. Thanks.
Paul TVery good customer service
JOSE RWell you guys ,do the way ,lm need and Do same tks
Jorge GExcellent job at this location
Minh TExcellent Employees Thank You
Emma MShe was very nice, and made drop-off quick and easy
Randy SVery helpful lady at this location. I had an issue with the lock not opening and she was able to talk new thru the delicate handling of the lock. A lite touch was the key.. I was too heavy handed. It opened right up.
GRANT TThe woman that was working today was very polite and helpful. I came to the wrong location for a reservation and she was able to accommodate. I also had a minor issue checking out online when I returned the truck and she was able to correct it leaving no issues and a completely satisfied customer!
Christopher MNothing at all everything was just fine,Very friendly representative .
Gloria HThe truck cab was filled with dirt debri and had a dirty butt smell come up out of the seat every time I sat down. I am a women with a clean butt. This was discusting!! The uhaul truck itself leaked all over my boxes! There is a short in the dash with the lights. They come off and on for no reason and when you hit bumps.
Brenda DNothing! The lady working there was above & beyond courteous and helpful! She’s a real asset to your company!
Veronika LGreat customer service!
rahel lYour customer service is impeccable. I wouldn't change anything
maureen wService was friendly, courteous, and professional and she had a sense of humor and wonderful personality.
Robert AExcellent service. When there was no furniture dolly available she arranged for a pickup at a nearby location. Made my move easy with the right tools. And I was moving by myself
ANTHONY MFriendly and helpful service.
kyle nThe key drop off was dangerous. Homeless gathered there, and the key slot had curtain blind strings obstructing the proper return of the key. I threw the key in and it caught on to the strings controlling the blinds, so had to retrieve it and throw it in again to keep the truck from being stolen by the gathered homeless camp.
Bryan HMy experience was excellent. Wiil recommend and use it again and again.
SHIRLEY BVery satisfied
james cReally good customer service! Fast moving didn’t have to wait a long time for someone to help me! Good job 👏🏽
Lawana Sgreat people and great costumer service
edwin SYou do not need to improve. Everything was perfect
Ginger BReplace rude booking agent
Kristi ANothing, customer service was excellent.
Robert PWhat a wonderful U-Haul place! Just in back of McDonalds and Walgreens at Decatur & Alta and less than a half mile from my current apartment. Excellent! Sue was so nice and professional. The truck was in great condition and clean and available for pickup at when they said it would be. N I C E ! ! !
GUY LN/A
Jody CAdvertise the key drop more visibly or get an actual lockbox for the keys.
Anyelo FThis was a very professional environment and very clean. Just dropped off the keys and they took care of everything else. Was an excellent rental experience.
VICTOR GGreat staff. Knowledgable and courteous.
Ryan WThe lady sorry cannot remember her name super friendly and welcoming upon returning the truck. Thank you 😊
STAFFAN ORebecca was excellent will definitely be going back to her
ROBERT LThe truck was sluggish when accelerating, it needed a tuneup. customer service was great!!!
JOHN GThe customer service representative was excellent. We had to kick a drugged out, sleeping man out of the seat prior to taking the vehicle. The customer service representative kicked him out and cleaned the area. She handled the situation perfectly.
John KNone
Evangeline EThere was an African American guy who was very helpful and kind. he needs a raise! I received excellent service from him.
BARBARA JI think fuel should always be full when picking up equipment. If a customer chooses not to fill up, charge the $10/gallon - just like the rental car companies - and then go fill it up for the next customer. It would help each customer to not have to fill, use and then again while trying to get it back to the same level; especially if they e moved to a new area.
Brian AJust the nicest, friendliest lady, and quick in and out
KATHERINE MTruck had no AC and poor steering.
ZEBADIAH JNothing. Everything was great.
Natalie PGreat experience. If I need any additional services I’ll definitely be back.
Alicia GNo improvements needed. This location was friendly, courteous, knowledgeable and efficient
ALICE KI wrote a review on tip which I gave in cash then was charged on my credit card.
Julie BThis location for drop off went smoothly
BRYON BSmooth as silk, great employees.
WILLIAM RVery inexpensive, quality,clean,and comfortable riding trucks. The lady thats works the desk is the most happiest, real employee I have seen in a while. She was so professional not only with be but other guests that were in the building. I WOULD SO recommend this location for the Uhaul and the storage units cause umibgot one ..
ROBERT AI still have not received a bill.
LINDA DI had a problem when I log in I didn't work at first it took like 40 min I have to call customer service and they fix it but I was not a good experience
luis rGreat customer experience
CESAR J