Have a few more smaller box trucks available but it was a great experience for my first time renting a uhaul.
Sandee C
Customer Reviews for Store Here Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one there and we did not have good internet service. It was extremely annoying trying to upload pictures and get the website to work to return the truck. A actual person needs to be there.
Holly TPicking up u haul was a straight hassle Sunday. Took us 3 hours. 1st location was a mix up on u hauls end with pick up location. Got sent to Grantville location. Did all the pick up info on the app only for the app to not be working. Took several times to get a representative again...another 45 minute wait. Then had to go out of app and go online. Finally 3 hours later...was able to get the key. Truck was clean, no problem there. And u haul did give me a larger truck for price of 1 I had requested bc the 1 I had requested was not available. But the truck we got had front end trouble and shook horribly. My boyfriend is a mechanic and said the front end needed some serious work. Needless to say, we did not bring stuff all tbe wayto house but put that load all in stirage and dtopped truck off. We did not take it back for more loads. For ne- it was $$ and time wasted Sunday bc now Im havong to go back and forth in small loads instead of getting in done in 1 days time. Had there been an actual.person at location- we could have handled things much more quickly and been able to infirm them of issues with truck asap.
Tracey DThe truck was missing the dollie that I needed to move a refrigerator. I took pictures showing that it wasn't in the truck and I was still charged $10 for it. I would like to get my money back for this.
Carolyn PI returned truck a day early and didn’t receive any type of credit…
Albert PThe man in the office was very extremely helpful and so nice. He deserves a raise
Megan SMeet the location more visible
Winston PThe truck still had crumbs in it from the last rental. The keys were not in the correct box. We had to call Uhaul to help us and that was a total disaster. I will never use Uhaul again!!
Phillip Hjust keep everyone moving ha
Charles SFirst of all they were supposed to be open and they were not. Called the phone number and they did not answer. The truck was dirty, need an alignment BADLY and I had ordered an appliance dolly and 6 furniture pads which I DID NOT receive. To top it all off I couldn't log into my account because uhaul website was down or something and I had to spend 45 mins on hold to get a customer service rep from uhaul to help me login on my cell. Very disappointing as uhaul usually never has these types of issues.
Jesse DThe reservation was made on phone to a known location with a actual person. They did not have a small truck so found a 15ft so sent me to unmanned location so had to use the app. Problem one app could not find my reservation even with the reservation number from my email. Once I finally got access on my wife's phone (thank God she was there) the reservation was for 1way not local so called customer "service" sat at least 20 mins in queue got the reservation changed to local then back to start over on the app since contract changed. (Frustrating). All while sitting in a remote location in the Georgia sun as you have to be at the site to check in. After 1.5 hours finally checked in 30 mins into contract time. The people that were at the site checking in said they had been there 2 hours checking in. (Terrible) I advised cust service I "could" turn truck back in at same location but assumed I could also return to a closer location to my house as was a u-haul option in the past. I tried to take truck back to closer location that made the reservation and they said it would double charge me and I HAD to take back to remote location where I picked it up. Each time driving by 2 closer locations that had 15ft trucks and attendants. Needless to say may be my last u-haul experience.
Matthew OI waited 2 1/2 hours for someone to get me keys. Was on the phone for 1 hr 45 min, kept getting transferred, the eas hung up on. Their website was down as well. Just awful!
Dayna SI made reservation to find a truck close to me since all I could find were reserved. I was told the closest was Grantville GA. I asked about Columbus since that was the direction we were moving some things to and was told there was nothing in Columbus GA. BUT I got off on airport thruway and past a Uhaul location that had at least 80 trucks parked in their lot. I drove and paid for at least 70 more miles than I would have had we gotten a truck in Columbus.
Annette BPlease put air freshener in the vehicle, but other than that it was good
Vanessa Mcouldn't meet anyone so no comments
Deepak AU haul did a great job with my
David WMy uhaul did not have the other equipment that I rented. I had to drive 35 minutes away to a location to get what I rented. I was told I would get a $50 refund and still have not received it. This put my moving behind by 3 hours due to not being able to start my move at 6am as planned and having to wait on the other location to open to get the equipment I rented. Very disappointed! I will call again about my refund!
Felicia FThis location sits off the road out of sight and I'm concerned about the safety and security of my unit. Also, there was no one on duty when I dropped off my equipment and I was charged an extra day by Uhaul.
Drewrey SGreat job, but I reserved a truck to pick up in Lagrange Ga 30241, and had to pick up a truck here instead, 15 miles out of the way. 30 total.
Jim BHave the ability to drop off vehicle without personnel on site. Had to pay an extra day rental because site was not open until after drop off time.
Edward K