Customer Reviews for Store More Avondale
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Store More Avondale
I rented two pieces of equipment from two different u-haul locations in the last two days. Monday's rental had me scared because I had to fight the steering the whole time. Tuesday's rental worried me because the check engine light lit up and then scared me when the front windshield seal tore out and whipped the side window. I'm reconsidering U-haul as my goto moving vehicle company because the equipment is old.
Cool dude. Very nice. Didn't mind me leaving my car there for a few hours. Clean place.
Short wait time. Knowledgeable people. Overall good experience
When I went to pick up the U-Haul, I didn't get what I reserved. I had to make an extra trip than planned, use extra miles than planned, paying more than what I planned.
I was told one thing that I would be charged and getting my receipt today it is not the same amount. Apparently the first amount was not with taxes and fees included.
Excellent, friendly, courteous guys. Service went above and beyond.
Truck was excellent.
Renting truck was quick and easy, BUT...They let the truck off the lot with brakes that are grinding and not working well. Very dangerous. Also rented in arizona and truck had no working AC. Told associate about issues and reply was thanks not sorry or how can I make this better just oh okay thanks. The same associate drove truck to front. How can you not feel the brakes grinding metal to metal. Once again so Dangerous. Hope this doesn't happen to anyone else. Could have been alot be eternal of an experience.
The customer service was the best I have seen yet.
Online says opens at 830 but actually doesn't open till 930 on Sunday's and the time for opening on the front door of the place has the 8 ripped off so it's unclear when they actually open so I had to call to know when they opened and what to do with rental truck keys but the gentleman who answered the phone was nice and instructed on when they open and what I should do and promptly emailed me my receipt
Everything was great. No issue found at this time
Provide better customer service.
VERY PROFESSIONAL, IN AND OUT SWIFTLY.
The staff at this location were a pleasure to work with. We will definitely use them again.
Sales Reps were very helpful and cheery
Excellent job Uhual??. Keep up the good work??
Had to go to a different uhaul for the 26' truck
The first guy i talked too when i walked in immediately said you need to take the truck where your supposed too i then said i dont have a drop off location i agreed to then a second guy walked out and was very helpful but when u haul has not been helpful from the beginning sending us 45 miles away to pick up a truck we reserved then dosent do anything to help then that attitude i wont be using u haul again the customer service is non existing thats sad i just wonder what ls.schone would say he built a great company not anymore i could show them how customers should be treated not the way these nasty people are treating customers stay away from u haul.
Needed to pick up mattress & bed frame . Everything went well , we got the truck w/ the ramp.
My reservation was delayed do to an confusion on behalf of uhaul. I would suggest that communication between location's be more clear and organized.