I'm sure that any business always have room for improvement , however I must say at this particular location there was nothing but professional, kind and courteous, exceptional business professionals that I highly recommend . Again I say " THANK YOU , '.
Dwayne S
Customer Reviews for Store More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I just had problems turning in the vehicle but I don't know if it's actually the fault of the location. Customer service hotline helped.
logan SDon't select a location that's 50 plus miles away from my destination for a drop off!
JACOB CWhen I picked up the truck it only had 5/8 tank of fuel and the lady said no worries she would document it on my paperwork and when I got to the Florida drop spot the website tried to charge me almost $60 for returning it with 6/8 of a tank
David GThanks for everything will see you guys again in a month or less
Bryan HThe lady who checked me in was very helpful
Sheila SThese guys really helped me out when the trailer at another location was turned in damaged. They stayed on the phone and jumped through every hoop to pull off the rental for. Very thankful.
Adam NSomeone from U-Haul called after I booked online and changed my pick up location which was a big inconvenience to me with no apology. He then called the day of rental and was in a hurry for me to return the trailer because he had another customer. And also wanted me to text him a picture of the trailer hooked to my truck. With no thank you or sorry for your inconvenience. Acted like I was an employee of his. Very arrogant and unprofessional.
Gary RThe lady was courteous and worked diligently to get the moving supplies I wanted.
Dana DThe mobile pickup worked very well. Everything was where it should be. Thank you!
Greg LThe drop off address in Lindale, GA was not yet established by U-Haul and I had to search for the alternate drop location in Rome, GA. This required a paperwork modification by the manager of the alternate location, who did accommodate me in a friendly and helpful manner. The downside was the additional time, trouble, and driving to drop at the alternate.
JOSEPH RStaff was friendly but lacked knowledge about how to operate the equipment.
Lenai WWhen you want to deal with top quality people - go to Store More !!!
WILLIAM HThis was a dream from start to end. Keep up the good work.
Vickie KGreat customer service!
MICHAEL WAbsolutely no problems! Good moving van rental experience!
Steven KMs Tyree was awesome! I will definitely use this location in the future.
Natalie HCellular service (AT&T) was weak making it difficult to use mobile app
Scott CVery kind and helpful staff!
Daniel FTruck was FILTHY! We had to wash it ourselves - GROSS!
Kendall DVery nice and helpful
Jefferson LThe truck was dirty in the cab. When I reserved the truck, nowhere did it say that the store would be closed to register for 24/7. I had to wait for 45 minutes b4 anyone answered my call. But the man that answered was great, very patient and very professional
Mistie PDebbie was amazing! I’d strongly recommend this location to any of my friends.
COLLEEN RTruck was low on fuel..dirty inside with ashes in ash tray...old pair of shoes and a some trash on floor...had to go clear across town to pick up a hand truck and pads which I ordered weeks before....very poor last minute planning for u-haul
Douglas RAfter hours dropoff. I did not interact with anyone.
Tracy RI reserved this tow dolly online with my cellphone and sent my wife to pick it up due to being at work and the whole process was so simple and hassle free. I would recommend u-haul and their online reservation to anyone wishing to rent a trailer, truck or car tow dolly.
Wanda GGreat experience ... Debby, your agent at Store More, is a delightful person and well versed in the needs of movers. Highly recommend!
Judy RNothing. Ms. Debbie was warm, friendly, efficient, knowledgeable, and helpful when I reserved, then rented the truck. When I spoke with her today, she had anticipated that I'd returned for my receipt, printing it for me immediately. I'd be pleased to recommend this site to my family and friends, and if I were to need a truck again, I'd return to this site.
ALISHA HThe agent that handled my transaction was very professional, knowledgeable and a pleasure to deal with.
Richard LSign on door says knock for service. Knocked many times, nobody at front office in glass at entrance, literally walked around the building looking for someone, did not find anyone. Taking pictures of contact to just leave in box with key when lady comes out the door stating she can assist with return. This is all at 1:30 in the afternoon, not like after hours. Offices walked through were cluttered. Personnel not readily available. Had to sit in office while last say at deal with tablet to check in 10 minutes after getting gas gauge, just to here her say they will send an email. Not customer service conscious.
Leslie JWeird place and in the cold
Ellen BWe were very satisfied with the professional, friendly knowledgeable assist that greeted us and assigned the uhaul. We would recommend your company with 5 STARS ??????????! Thank you a safe, dependent comfortable drive
Tamara DThe above questions are very narrow in scope. I have used Uhaul for years in business and personal needs. The past 2 times I have rented your equipment have been deplorable. I rented a 26' truck with a car hauler in Summerville, Ga. When I arrived, there was no car hauler and the 26' truck did not have operating headlights. I had time frames to meet, so I had to use a smaller truck. I was not able to complete the the load on time. However, there was another 26' truck sitting on the lot. The manager told me he could not rent this 26' truck due to Uhaul had it "locked down". That was his exact word. So, even though I had scheduled this and he had the size I needed; and paid for; he would not let me use this. Shame on him. The last rental, I was told I would have to pick the truck up in the Rome, Ga. location, yet, I would have to drive 30-45 minutes to another town; Calhoun; to pick up the car hauler. I found this to be unacceptable. Shame on you for allowing this to happen. However, there was a "bright spot" in the end. I made numerous calls trying to get some help. One of the Managers in Rome helped me out and contacted a man by the name of Gerald. He called me and listened to my situation. Gerald told me he was a Trainer for the Store Managers. In the end, Gerald made sure the car hauler was in the same location; in Rome; the truck was in. Someone needs to recognize what Gerald did for me and for your Company. If this is the typical manner you and your Company has changed your business; ignoring the "Customer Service" you "used" to have, then shame on you. I urge you to step up and recognize Gerald. He certainly deserves this. As a Trainer, I don't believe it is/was his responsibility yet he understood Customer Service and went way out of his way to take care of a Customer. Michael Walker 850-209-3420
Michael WDebby was vey cordial.
BAGBY BThis was my second time dropping equipment off at this location and they were just as helpful this time as last time.
Chris KWe found upon arrival and did report a leak in the back of the truck on the passenger's side. Some of our book boxes got wet but fortunately our trip was short and so only a couple of books actually got wet and we were able to dry those out. The people at this location are absolutely delightful and very helpful ~~ highly recommend them! Thanks to all at Store More!
judy rDebby was so helpful!
BAGBY BDebby was very helpful.
BAGBY BWe had a great deal of difficulty picking the truck up after hours---I don't know if the rental was not set up properly or if the bugs are just not worked out of the phone program. The "pick up my truck" button was greyed out when I got to the pick up site, so I had to call customer service. Customer service had to change the pick up time in order to un-grey the "pick up my truck" button. Then once that was fixed, the program wasn't registering that I was onsite. We had to go through the process several times on two different phones before it recognized that I was onsite. We spent an hour at the location trying to pick up the truck.
Megan MThere are better and more convenient UHaul locations in Rome , Ga. This particlar center had the equipment that I needed this transaction.
Augustus K