Customer Reviews for Store Safe Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Store Safe Self Storage
Highly recommend especially if Kelsee is working. Keep up the great work Kelsee.
As soon as customer returns truck facility to promptly check mileage and gas gauge and provide applicable paperwork. Recommend kelsee.
Google Maps shows your location several blocks north, and on the wrong side of the street, of your actual location. That needs to be fixed because it makes it hard for first time customers to find your location.
I am not sure if there is much more that could be done to improve the service at this particular location. Both clerks that I dealt with were very nice, very professional and accommodating. Keep up the outstanding service.
Call to arrange a time for pick up
Just a drop off location, drop box wasn't well protected, felt a little uneasy leaving contract and keys within drop box.
We came in a bit early and there was no one who could help us. We waited about 10 minutes for the right person to return. No big deal, we were soon on our way. The staff was friendly and helpful.
I went to 3 Camarillo locations and measured the cargo van there. Was satisfied with the measurements I got to fit the unit I was going to move. They said they do not have it available the day I needed it. So, I went to another location, they said yes and that all cargo vans were the same. I found out they are not. When I went to move my piece for a fundraiser , it did not fit. The van was filthy dirty discusting. I end using someone's truck . This rental was a waste . Never again.
Great facility, especially if you need storage space. Great location for anyone in Camarillo, CA.
It was very convenient having Uhaul service at my storage unit address location. Made my moving day experience much easier this time. Thank you so much!
I rarely provide feedback on a positive experience unless it was exceptional, and this was in every way. The van was clean and comfortable and easy to drive. The staff was quick friendly and professional. Will definitely recommend!
Google is not doing this location any "favors"! Both Google Earth and Google Maps showed your facility on the other end of Camarillo Ranch Rd. and on the opposite side of the street. Once I found the facility it was nice and not crowded.
Excellent customer service!
We were in a bind and need a truck asap, we found your location on-line and I couldn't believe how fast and easy it was to rent a truck. Thank you so much
Nice people working the desk.
Our favorite local rental location, always the most helpful of any we've used.
Extremely easy to order and pickup. Truck was very clean. I would definitely recommend.
My experience was very good. However, I did talk to a phone representative that transferred me to an answering machine. That was frustrating. I called back and talked to another person who resolved my issue.
Very easy pick up and return of cargo van. Staff was cordial and efficient.
Really appreciated the customer service and ease of use on the website! Would highly recommend this place to others.
We were very impressed with the knowledge and ease we picked up the rental. This was a very good experience. Thank you, Nate Booth
Nothing, everything went fantastic. Thank you
Snacks and free movie passes !!!
at 3:40 pm the lunch sign was on the door and no one there....
Very friendly staff. Pleased with my experience
241 Camarillo Ranch Rd address should be the location in front where the office is
243 Camarillo Rd
A special Thank You to the front office lady who helped us. I'm so sorry I didn't get her name. But she was very kind and helped us allot. She made our first experience with Uhaul and with moving in general, easier. I appreciate that wholeheartedly. Thanks again Store Safe Self Storage!
Great and friendly employee!
Danielle has been GREAT, she's helped us with 2 moves (our college kids!)
greaaaaaaaat friendly service right next to freeway
The women at the front desk was very friendly and helpful, which makes moving a little easier. Thanks,
The woman who assisted me at the facility was helpful and courteous and knowledgeable about the rental and pickup process and also for confirmation about where my dropoff would be and providing me with phone information about the dropoff site so that I could call them to tell them to expect a dropoff after hours at their location. It went very well.
Nothing, it was all great.
The pick up truck was great, and the lady was very
helpful and friendly. I'll be back!
Excellent customer service
I requested a truck for 24 hours but on the paperwork they put the times for less than 24 hours. I returned the truck within 24 hours but still got billed for 2 days rental.
The saleswoman was nice at the beginning,but was rude at the end when I had some complaints about the fuel meter indications. The call to help center resulted that she is unfriendly and hostile.
EXCELLENT customer service! Prompt, efficient, clean. My highest recommendation.
Improved customer service on pick-up day.
Duty assistant short-tempered when asked questions.
No truck knowledge.
No contract knowledge.
Great service all around!
Can't think of anything needed to improve...everything was very satisfactory to us...
The manager on duty (Whitney I think) was very professional and helpful...
Overall, a very good experience...
Truck unwashed, very dirty!
Change oil light on when I started engine.
Rear door would not close! Fixed it myself.
I am pleasantly suprised by my customer service experience. Whitney was very helpful and easy to work with. She promptly answered the phone and provide professional answers to questions. It is challenging to get a hold of a person on the weekdays, no one seems to answer the phone during weekday hours. Tammy seems a bit overwhelmed and stressed when she answers the phone and then if you call back with another question. It will take at least 4 attempted phone calls to have someone answer the phone.
This is my second rental with this business and was again happy with the overall experience. I would definitely go back again.
Be more specific where the drop off box is. Found the mailbox to the left but no sign on the mail box where to put the keys in or if it's the right one.
Tammy was very helpful and friendly. Very efficient and organized. Truck well maintained. Good overall experience.
Excellent value, great service. Thanks.
I promise I will never use UHAUL again! We went to Golden State the Uhaul dealer closest to our house. He would not take the truck as it was programed for Safe Storage over 5 miles away. Went to safe storage and they were "closed for lunch." . At the address we were directed to there was no office (241 Camarillo Ranch Road) Safe storage is at 243 Camarillo Ranch road but they were "closed for lunch"
No one to verify mileage, cleaning or no damage to the truck. I am sorry I have been a Uhaul customer for years but after this I must try Budget and Penske after this treatment. WHY WAS I TOLD IT WOULD COST MORE TO RETURN IT CLOSE TO MY HOME WHICH WAS OPEN RATHER BEING DIRECTED TO A LOCATION FAR FROM MY HOUSE WHICH WAS CLOSED? I was told this is company policy. It is a senseless abuse of the customer