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KAMINA S
Customer Reviews for Midgard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional, courteous and made process simple and uneventful! Thank you, sir.
Deborah WEverything was pergevt
Channa SMaintain ratchets on car transporter
Leslie AIn order to get the truck that I needed when I needed; I was sent to 3 locations. Then we had to change the drop off location because they booked the drop off at the wrong location. It was very frustrating.
laurel mMore parking
matthew fEngine light was on prior to leaving location ABS light was on prior to leaving location Smelled as someone had smoke inside the vehicle
Matthew LWe asked for an appliance dolly but got a utility dolly instead. We couldn't use the dolly.
Kathleen CI got charged for mileage even though I refuel to the designated amount. I am very upset about this concern but don't know who to reach out to so at the moment I feel stuck
rayneshia gClerk stated that we should have been alerted to not drop the truck off there, but she took it anyway and was very helpful.
Angela WThe person was very kind, friendly. I was greeted with a smile. She was top notch
Tony DHave this system actually work! I uploaded my pictures and absolutely NOTHING are shown!! What scam is this
Cody TThe representatives were amazing, but our truck had a check engine light on and when braking the large truck pulled to the right. Luckily it was a close move, otherwise we would’ve had to cancel our move/movers. The braking issue almost caused an accident- unsafe with a full truck
DIANNE CStaff is friendly polite and helpful!
Onsbey PThe customer service and location was amazing. THE TRUCK HOWEVER WAS NOT. the check engine lihhf was on and the ac blows out hot air.
Artavia MI was charged for gas when I returned it full. They just tried to find a way to keep the money that they actually owed me. I will be disputing that charge
shaquola gExcellent customer service. Wonderful staff that was helpful and professional. This will be my GO-TO location for uhaul rentals in future!
David FEasiest process and very satisfied
Terry SMore parking options for large truck returns
Aaron WHad a great experience from start to finish. Great staff.
VINCENT HCannot imagine improving anything with convenient & excellent service. Will definitely highly recommend to friends.
Peele Sat 5pm on Saturday I called to add another day for use of van, the agent which answered advised me to call back @5:30 pm which I did call back twice no answer; not kool
Larry JThe employees who originally assisted me were friendly and professional. Due to our daily driver being out of commission, we ended up needing to extend the rental another 5 days, each day paying separately. After 6 days, I had an issue with my bank card, and it could not be charged. The employees I spoke with about the issue again were professional and understanding. On the 8th day however, seemingly out of nowhere, I started receiving harassing, unprofessional and threatening text messages from a different number than the one I had been communicating with. Even after I had already spoken with the OTHER (professional, understanding employee), and informed them that I would be returning the vehicle that same day, this OTHER individual threatened to report the vehicle stolen to law enforcement! They texted me, and I quote: "Well no response, now stolen done." I replied, "I did respond," (as I had already spoken with the ORIGINAL employee as stated above)...the response from the rude employee (assumingly a supervisor) was, "Not to me," and "get returned ASAP." I then sent screen shots of my conversation with the other employee, and the "rude individual" backed off a bit... but was still "short" answering "Thnx," etc....HOW UNPROFESSIONAL! They even said "I'll call deputy and put hold on stolen." WOW! To continue with the threat of calling the cops after I was literally on my way with the vehicle??? Better business bureau here I come! And to top it off.... just because I dropped the van off at 6:16 pm (which had been "okayed" already, as they close at 6), they had the nerve to charge me for a whole other day!!!! After threatening that the police would be called the day before!!! Now they want to chargee another $300+??? I DONT THINK SO!!! Working on my "unfair and deceptive trade practice" complaint for the court immediately following my other formal complaint filings! Its unfortunate that the two employees I WAS working with have to work under a supervisor like that... who for some reason believes they own Uhaul themselves... the individual sure doesn't seem to understand that having their job is a privilege.... and I intend to remind them of that!
Jeromy EScott and Staff . Thank you for your customer service .
Carla WThe only negative thing I would have to say is that the van smelled horribly of cigarettes. Perhaps offer non-smoking options because it gave me a headache. Other than that the location and ease of pickup was amazing.
Jane OUhaul prices are outrageous. They advertise one give a different price when reserving which is acceptable with taxes and other charges. The price then doubles from the reservation price at time of pickup. These charges should be shown before pickup.
Carey FI love the ease of getting in and getting out.
Everett LKeep doing what you do
Anna RMake sure steering/alignment in trucks are set
Christopher SThe only issue, but wasn’t really an issue is the vehicles you rent should really be updated. Manual roll down windows, locks, no screen to us a GPS. It was very uncomfortable and we had to travel to handle my daughters move.
Laura CManager was extremely helpful and knowledgeable
Anthony mIt was a pleasure doing business with this location.
Felice JGreat service from Laura!
Gregory SVery nice and helpful
Steven WAll was good
Jorge HI didn’t have to interact with anybody at this location. I just drop the trailer off and utilize the app. Once again, I hate using the app would rather deal with the individual when dropping stuff off. Technology is stupid and I cannot wait for it to just go away.
William SUhaul needs to give the lady who works there a raise. She was kind and just a joy to be around.
NAKEISHA HGreat experience
Billy BEasy return, employee was awesome.
Eric EThis store is very friendly, and every time I use it, my mood improves.
Seyoung AExcellent service! Laura is awesome!
Raj RTruck was older, over 100k miles.
Bonnie FNot enough parking area for the customers. The staff is very professional and respectful.
REGINALD RThe lady was rude and incompetent.
Patrick WLaura, Matthew, and Tyler are very excellent ppl. The Area Field Manager Harold is the best too!
Paul cCustomer service was awesome
Kathi JThe office was closed despite me being there during office hours. A gentleman came out after about 15 minutes of me walking around and told me the office was closed today. I told him I was returning the trailer, after which he did not speak another word to me as he inspect the equipment, then left. I asked if I was all done and he gave me a thumbs up.
Lemuel RVery over price
Tammie RThe lady that assisted me was very professional and nice. The process was quick I was in and out in about 10 minutes.
Natalie LThat was to expensive for my trip. The prices need to be lower
Kendrik DI ordered a 4 wheel dolly but they didn't have it.
Seyoung A