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TODD B
Customer Reviews for Midgard Self Storage Rock Hill LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff amazing, attentive, speedy
John NKelli was great in supporting us with this unexpected rental. Easy registration, confirmation, pickup, and return process!
Todd BPricing was way too high for this rental, it’s 75% cheaper at your competitors!
Jason OKelly was extremely helpful and welcoming
Jessica RNothing to improve
DELPHENAELIZABET FYou were very thorough!
Tracey DVery professional very helpful and very very nice
WILLARD KVery friendly and willing to work with you.
Harold RDropped off after hours. No parking for returning large truck with auto transport. Need to have easier area to park for late returns.
Bryan SI really can't think of anything. I have used other storage facilities around town and the customer service here is exceptional and fair. Now if you're looking to play someone for the fool, they're not the ones, but they will let you know politely. How you act after that is on you.
Mara AVery flexible and accommodating. To the point where they were going to take their time to quote me business elsewhere on my behalf. Who does that? Amazing customer service. Rented a 5x8 enclosed trailer. Definitely would recommend 10/10
CASEY LPaul was very welcoming and friendly. Easy drop off experience. Highly recommend this location.
LENORE CKelli was very helpful. Went out of her way to help me reserve a van I needed in a pinch. Thank you
Kristofer RUhaul customer service is horrible and totally lazy!
Richard BThe mobile experience was not desirable.
Marcus BThe doors were locked when I arrived to rent the truck on Monday and The doors were locked when I tried to return the equipment on Thursday. I ended up waiting 40 minutes and calling the number multiple times before the employee arrived to unlock the door and complete the transaction.
andrew lDrop off was very efficient with no problems.
Richard PReturning the trailer was a bother. Even though there we no other customers present Stephanie struggled to check me in. She said this was because I was returning the trailer prior to its due date. She struggled with her phone and the computer to get me a receipt. After 19 minutes of waiting I just asked her to print her name then sign and date any piece of paper stating I had returned the trailer in good order. She failed to put her last name on the paper until I prompted her and it is not signed. She was friendly, but I believe either the U-Haul software needs updating or she needs a little more training with the software. The Midgard location is spotlessly clean, well presented, and inviting. I do understand that computers can be troublesome and do not wish to throw Ms. stephanie under the bus.
Jerry RContact info is all over the place. Time was 1:30pm at dropoff, door was locked. I called number posted on the door for these occasions, call went to voicemail. Called number of location on contract, same result. Callled a second number of location on contract same result, voicemail. Called number for pickup location and spent 20 min convincing then I did indeed pickup from this location, his solution was to use dropoff app. Spent 10 min and the app was not finding my location by then someone drove over in a golf cart and I finally got it returned.
David SThe U-Haul app sucks. I tried to check my truck in for 15 minutes last night
Garrett JNice people. We rented a storage unit from them also.
Michael BThe guys working were very helpful and courteous and friendly. Great experience!
Lekeshi WThis location was terrific!
Joseph WUhaul could be a leader in consumer hospitality 1. The environmental fee of $1 is just pure profits for the company and uhaul does nothing for the environment with the trucks they own 2. Mileage charge on top of refueling is a double charge and you pay more for the service by 2x the truck fee - double dipping 3. NO - NO maintenance or repairs on trucks that are damaged but charge the customer 10x the charge it would normal cost to repair - BUT again Uhaul doesn’t do the repairs and instead keep the $$$ for their profits 4. False advertising on green energy and $$ mpg dial that doesn’t really do anything for the mpg saving - big hoax - uhaul doesn’t have green energy 5. False representation of insurance costs and coverage- although some people do not have appropriate personal insurance- the scare tactics uhaul places on society that the charges are to repair damage is so high they are forced to buy different levels of insurances by uhaul - JUST HAVE 1 overall insurance and charge $9.99 for it and more people will likely go for it - I use my own insurance 90% of the time depending on situations because I call my insurance and ask the coverage questions Stop gouging the people for your bottom line it is the problem that people have with capitalism- corrupt capitalism that is - I believe in capitalism but not screwing people Oh and the truck I used had old dirt around the steering wheel and the steering wheel was horrible - the material was worn down and slick The ignition was hard to turn over and I had to jiggle it to get it to turn - AGAIN maintenance that is not done
ROBERT BI would like to see U-Haul staff go over control switches and knobs what they do and how to use them.
David jMy experience with U-Haul Midgard in Rock Hill, SC was excellent. I would mention that their agent named Daquan made that experience exceptional, and very professional. With confidence, I recommend this place to anyone and look for Daquan.
EMMANUEL MQuick and friendly customer service. Rental truck was clean and ran very good.
Samuel MWho ever drove it before me had thick red mud in floor of the truck and there was a very little bit of gas in the truck when I got it but other then that the employees that helped me were very nice and helpful
Chasitee Gi have recommended this location to my kids and friends they have all used this facility. Good employees .I have and will continue to use this facility.
Patrick PGreat customer service at this location very helpful and friendly!!
James PThe people here at this are awesome and always very helpful! I have never had an issue and I will keep coming back. Thanks so much!
RICHIE CThis was the best uhaul location. Associate was very knowledgeable and professional.
Bennie NIt was very difficult to find the drop off box for the keys and the business was not open at the time to help us.
Paul WI called the location and rented a car trabsporter, they asked me questions about both cars, drove almost 2 hours to pick my truck justbto find out it didn't fit, guess the rep forgot to ask if f150 was a double cabin or not.
Angel mThe customer service guys were very nice, knowledgeable and helpful.
Erica BEmployee was amazing and super helpful
Dennis CExcellent staff friendly ,helpful easy pick up and drop-off.
Jose STwo guys at the desk were helpful and knowledgeable
Galen DLower your prices.
MATTHEW HThere was a truck parked in the middle of the parking lot limiting the spaces available to park our car when we arrived.
Paul PSee above
Tara PMaybe let your customers know that you don’t have a ramp on back of trucks and they will have to dead lift items.
Stephanie HI was supposed to be picking up truck AND trailer together but when I arrived I was told they didn't have my trailer and that "this uhaul thing isn't worth it" by the guy working. 3 phone calls later on my own - not by the customer service rep behind the counter. I found out that my phone number didn't get updated in your system so you sent a text to the wrong number telling me that my trailer had to be picked up at a separate location approximately 30 minutes away.
Sarah BSignage on where to park your u haul. Was confusing on where to park
Joseph HWould prefer to start/end with a full tank of gas.
Patrick CThe location did not perform a walk through of the vehicle with the customer for any damage. I would assume this would be a requirement before leaving the lot.
Shawn HAll agents were amazing
Latricia GThere was sunflower seed Shells under the seats.
Robin BI reserved an appliance dolly, but found out at the last moment they had no dollies on sight. How do you take a RSVP but not have the equipment? I gave an estimated mileage and was told I wouldn’t be charged for what I didn’t use. I was still charged even though I was easily 20 miles under the estimate. I was given zero information as to my final charges with said mileage. I was then charged an additional charge that didn’t show up until the next day with zero explanation. Perhaps had the guys actually checked the truck in instead of just taking the keys, I would’ve known about their shady dealings.
Jacob SCracked windshield but was informed about it & had the option to upgrade the vehicle for free, we declined but much appreciated the offer
David SI have a picture to prove the gas tank was left at the same level as it was upon pick up. Regardless, the drop off location charged me for additional gas.
kevin p