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ANDREW O
Customer Reviews for Premium Heating
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We picked up the unit after hours. The lockbox lock wasnt cooperating and we struggled for a bit before finally getting it. It was also very dark and hard to see the outside of the vehicle for any dents/scratches, etc.
PHILLIP NAfter making our reservation and going ro the rental location, I was informed that they did not have the truck I reserved I was sent to 4 different locations before I finally got the truck. I rented it for 3 days with 207 miles. Upon returning the truck the guy said everything was all good. At some point my rental agreement was changed, not by me. The new agreement stated 188 miles and Uhaul then charged me again. When I called customer support to find out why I was charged again the said because I went over my miles and there is no record of the change. I will never use uhaul again as the can apparently rob someone and get away with it
Nikki EReplace the shocks on the GMC vehicle that I rented, I was bouncing in my seat when I hit A rough patch in the road.
Bernie WQuicker check in process for mobile
Sean HThe app was not responsive, could not upload photos. I had to take multiple photos and the app still would not work right. Everything else was good.
Sean D