Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only problem with this location is that the man that assisted us was not friendly at all when we first arrived and kind of rude as well. He was a lot friendlier when we returned the U-Haul. And it wasn’t because he was busy we were the only customers present at the time.
Matthew Jolly
Rating:
5.0
Customer did not leave a comment.
Denis Lapierre
Rating:
5.0
Dropped off after hours. No issues whatsoever. I called the next day to confirm they received the trailer and the young lady was very courteous.
Jarrod Holland
Rating:
3.0
No drop-off staff available. Where to park issue.
Walton Williams
Rating:
5.0
👍👍⭐️⭐️⭐️⭐️⭐️
Jose Colon
Rating:
5.0
Very good experience. The staff was helpful throughout the rental process and return. I highly recommend this location for U-Haul rentals.
Keith Greig
Rating:
5.0
Customer did not leave a comment.
MICHAEL DONABAUER
Rating:
5.0
I've rented from here several times, and it's always a good experience. The staff is polite and helpful.
KEVIN KEIL
Rating:
5.0
I was a little unsure what to do to return the trailer because of the gate and the sign that says do not block gate. I didn’t know where I could park while I went into the office to let them know I was returning it, because the only way to do that was to block the gate. So my only suggestion is make that part of the process more clear ahead of time. Everyone was so friendly and professional and efficient that it didn’t really matter, but I thought I’d share that one but if feedback. Thank you!
Brenda Ernst
Rating:
5.0
Every one was extremely helpful and kind. Thank you for making my experience so easy
Timothy Calkins
Rating:
5.0
I like the staff.
jack watson
Rating:
5.0
Customer did not leave a comment.
SCOTT RHEA
Rating:
5.0
Customer did not leave a comment.
Edward Frohmann
Rating:
5.0
Customer did not leave a comment.
Donald Cunningham
Rating:
5.0
Customer did not leave a comment.
Jollene Austin
Rating:
4.0
Customer did not leave a comment.
Lawrence Struhar
Rating:
5.0
NA
Brian Robinson
Rating:
5.0
Customer did not leave a comment.
Kelly Hawfield
Rating:
1.0
They did not have the windows closed before I picked it up or the night before. Because I am highly allergic to pollen and during the pollen season in SC is really bad. The whole interior of the truck was yellow and cover in pollen! I had to have a friend drive the vehicle because I wasn’t able to. By far my worst uhaul rental experience, will not recommend them especially at that location.
Michael Tamondong
Rating:
5.0
Customer did not leave a comment.
GINNY PAGE
Rating:
5.0
Best customer service! Quick and easy to pick up and drop off.
Dawn Landers
Rating:
5.0
Everything was fantastic especially the people.
Antonio Mauro
Rating:
5.0
Customer did not leave a comment.
Paul Gallaway
Rating:
5.0
Customer did not leave a comment.
Daniel Hayes
Rating:
5.0
Everyone at your Facility was kind and friendly.
Edward Torossian
Rating:
5.0
Customer did not leave a comment.
Michael Woodie
Rating:
5.0
Customer did not leave a comment.
Michael Roberts
Rating:
1.0
Reserved 5/8’ open trailer. Was told by woman that it was a 5/8’ in their listing. It was a 5/9’. Weight was the reason I chose the smaller trailer. When I returned trailer man pointed to a 5/8’. Make sure you get what you book.
Ronnie Smith
Rating:
5.0
Customer did not leave a comment.
Barbara THOMAS
Rating:
5.0
Customer did not leave a comment.
Thomas Bombardier
Rating:
5.0
Customer service was outstanding. Truck ran well, and everything worked out awesome. Thank you so much for the great experience 😊
Gary Hopkins
Rating:
5.0
Brittney and staff were friendly and very helpful. Thank you for making my move easy.
Travis Arquitt
Rating:
5.0
Customer did not leave a comment.
Daniel Hayes
Rating:
5.0
Customer did not leave a comment.
DOUGLAS EDWARDS
Rating:
5.0
Customer did not leave a comment.
WILLIE SMITH
Rating:
5.0
Customer did not leave a comment.
Ed Gent
Rating:
5.0
Customer did not leave a comment.
Mary Fioravanti
Rating:
5.0
Customer did not leave a comment.
Brent Johns
Rating:
5.0
Larger parking lot; open earlier than 9:00 am
Tona Cook
Rating:
3.0
Attendants not too friendly or attentive to details!
ROBERT MUNGO
Rating:
5.0
Customer did not leave a comment.
Scott Bargar
Rating:
5.0
Customer did not leave a comment.
Iryanna Gregoroff
Rating:
5.0
Customer did not leave a comment.
Michael Hill
Rating:
5.0
Customer did not leave a comment.
David Tobin
Rating:
5.0
Lady that helped me was excellent - as the rest of the service. U-Haul is my first choice and my only choice.
Barbara Stanton
Rating:
5.0
Customer did not leave a comment.
John Cummings
Rating:
5.0
Customer did not leave a comment.
Cecelia Barksdale Purvis
Rating:
3.0
They lied charged me for gas when tank was full and the mileage wasn’t accurate and I got charged for 3 days and only used two
Kristen Mctigue
Rating:
5.0
Good evening. the people were phenomenal and professional. Very Curtious, respectful. At 870 frontage road in my home town of myrtle beach sc. I even called them to let them know i drop of the trailer.
Now the individual's at 2001 rte 9 north Howell nj. Should all be sent to south carolina to work on their social skills and mannerisms. I drop the trailer off this morning they were the most unfriendly and anti social people. I'm am still waiting for the to send me an email to confirm the drop off. Next time I'll chose another location. the nerve of this northern people.
JUAN GONZALEZ
Rating:
5.0
Customer did not leave a comment.
Gray Donnalley
Rating:
5.0
Customer did not leave a comment.
Scott Leoni
Rating:
5.0
The lady that help out was very friendly and quick
RAMON ALVAREZ
Rating:
3.0
This is the second time using this location. Both times I did Uhaul Truck Share 24/7 for pickup and both times the keys were not available at pickup. I will never use this location again.
DANIEL SULLIVAN
Rating:
5.0
For long haul trips, the cab needs to be less noisy. We couldn’t listen to the radio or even have a conversation. Solve that problem, your competitive advantage will grow.
Andrew Rosengard
Rating:
5.0
A cheaper mileage rate.
Sid Atkinson
Rating:
5.0
Customer did not leave a comment.
Haley Sweet
Rating:
5.0
Customer did not leave a comment.
Eris Castro
Rating:
5.0
Customer did not leave a comment.
Melissa Frank
Rating:
5.0
Customer did not leave a comment.
Don Medlock
Rating:
5.0
Customer did not leave a comment.
Thomas Lindsay III
Rating:
5.0
Customer did not leave a comment.
Luis Cobos
Rating:
5.0
Customer did not leave a comment.
Anthony Calcagni
Rating:
5.0
Customer did not leave a comment.
Denise Pistoia
Rating:
5.0
Customer did not leave a comment.
Jeremy Johnson
Rating:
5.0
The a.m. staff was simply wonderful made the process, easy and enjoyable shout out to all the ladies thank you U-Haul for showing customer service. No one does it anymore so again thank you for great customer service.
troy lozano
Rating:
5.0
Great staff!
Michael Scott
Rating:
4.0
Customer did not leave a comment.
Paul Cunningham
Rating:
5.0
Customer did not leave a comment.
THOMAS LEYH
Rating:
5.0
Customer did not leave a comment.
Dan Elliott
Rating:
5.0
Excellent customer service.
PATRICK DUGGAN
Rating:
5.0
Customer did not leave a comment.
Thomas Collins
Rating:
5.0
Customer did not leave a comment.
Sandra Natoli
Rating:
5.0
Customer did not leave a comment.
Frank Stefanelli
Rating:
3.0
Customer did not leave a comment.
John Constantine
Rating:
5.0
Friendly staff and very accommodating.
Thomas DeNicola
Rating:
4.0
Employees were helpful and professional.
Harold Childers
Rating:
5.0
Customer did not leave a comment.
Frank Padro
Rating:
3.0
Employee was rude and a pain overall
Analiza Jeffcoat
Rating:
5.0
Could not ask for a more helpful and friendly staff.... definately a Ten out-of Ten !!!!!!
john iseman
Rating:
5.0
Customer did not leave a comment.
Leon Buckley
Rating:
5.0
Customer did not leave a comment.
Matthew Meier
Rating:
5.0
Excellent customer service
James Mcguire
Rating:
5.0
Customer did not leave a comment.
MARK CAIN
Rating:
5.0
Customer did not leave a comment.
Carl Pellegrini
Rating:
5.0
Rate was too expensive, it could be more affordable.
Nazim Yasar
Rating:
5.0
I’m all finished trying to find a good drop off location. Excellent customer service. Polite, professional and very respectful of my time and me as a person. Thank you
brad thyayer
Rating:
5.0
Customer did not leave a comment.
Steve Blount
Rating:
5.0
Customer did not leave a comment.
Hazel Jackson
Rating:
5.0
The customer service was excellent! Jack and his crew are fantastic! However the equipment itself was not maintained. The 26’ trucks front end shook so bad from 50 mph to 65 mph the side mirrors felt like they were going to fall off . Lucky jack and his crew had another 26’ truck . They got me ready in a flash with a smile and all the great help you can get! Thanks! We made it!
Don Albert
Rating:
5.0
Excellent service and attention, equipment in perfect condition. Congratulations
Nancy Carroll
Rating:
5.0
Customer did not leave a comment.
Martin Brennan
Rating:
5.0
N/A
James Chesney
Rating:
5.0
Young lady who hooked up trailer (Christie, Christian?). Clone her!!! She’s so amazing.
James Manker
Rating:
5.0
Customer did not leave a comment.
Thomas Cotton
Rating:
2.0
Customer did not leave a comment.
MICHAEL Orr
Rating:
5.0
Customer did not leave a comment.
Bryant Evans
Rating:
5.0
Customer did not leave a comment.
Derek DiStefano
Rating:
5.0
Great experience..
Mike Chance
Rating:
5.0
Customer did not leave a comment.
SAMUEL HUNT
Rating:
4.0
Customer did not leave a comment.
Anthony Kalimeras
Rating:
5.0
Customer did not leave a comment.
lillian conant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas tillery
|
Overall Experience
Rating:
5.0
My only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.
dennis hiller
|
Overall Experience
Rating:
5.0
Great place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!
anthony bosley
|
Overall Experience
Rating:
5.0
this whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.
David Hirsch
|
Overall Experience
Rating:
5.0
Strand storage was very helpful any time I need anything. Being new to the area they’ve recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.
Felix DeJesus Jr.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Bensing
|
Overall Experience
Rating:
5.0
We had an excellent experience @ Strand Storage Center.
Thank you!
matt blanchette
|
Overall Experience
Rating:
5.0
Thank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃
Wish i could receive credit for half month I paid for, but didn't use.
Thank you
Melissa McCurry
|
Overall Experience
Rating:
5.0
I would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home.
I don’t know what I would have done without them.
adriana garbelman
|
Overall Experience
Rating:
5.0
Steve abs the entire staff are not only knowledgeable and efficient, but quite friendly!
As always, Great Job!
Merry Blessed Christmas!
Stay safe
Drive safe
Pray... Listen
🎚🐾🙏😊😇
GOD BLESS!
STEVEN PELLEGRINO
|
Overall Experience
Rating:
5.0
Strand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊
ANNE LOUISE KASSEM
|
Overall Experience
Rating:
5.0
Very nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.
William FARKAS
|
Overall Experience
Rating:
5.0
They were great!
Kathleen McCloskey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Resa Strunge
|
Overall Experience
Rating:
5.0
Very pleasant experience
Deborah Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrice von schoppe
|
Overall Experience
Rating:
5.0
Great facility
Christopher ORourke
|
Reservation
Rating:
5.0
Everyone was always very helpful and always friendly.
JOE LOMBARDO
|
Overall Experience
Rating:
5.0
Thank You!!!
KEN LONIE
|
Overall Experience
Rating:
5.0
Very convenient
terry kav
|
Overall Experience
Rating:
5.0
Very Friendly, Great place to deal with.
dennis franken
|
Overall Experience
Rating:
5.0
Thank
Ben Avdilov
|
Overall Experience
Rating:
5.0
i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.
richard eley
|
Overall Experience
Rating:
5.0
The facility met our every expectation.
WARD BROMAGHIM
|
Overall Experience
Rating:
3.0
We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.
LESLIE FARNILL
|
Overall Experience
Rating:
5.0
Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.
HARRY FIKE
|
Overall Experience
Rating:
5.0
Great place, and great people,.I would highly recommend Strand Storage.
PAMELA WICKWIRE
|
Overall Experience
Rating:
5.0
The staff was great and treated me like family 😀😀😀😀😀
HORACE MILLER
|
Overall Experience
Rating:
5.0
I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.
PATRICK HINSON
|
Overall Experience
Rating:
5.0
parking on drive makes getting my car in and out pretty tough
WILLIAM DOGGETT SR
|
Overall Experience
Rating:
5.0
Staff has always been very friendly and helpful in getting me a place to park my trailer.
VINCENT HUFFMAN
|
Overall Experience
Rating:
5.0
Great price and very friendly staff too.
John Zoppetti
|
Overall Experience
Rating:
1.0
I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks
FRED PRESTON
|
Overall Experience
Rating:
5.0
These people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!
paul hartley
|
Overall Experience
Rating:
2.0
Don't have nothing to say
MILLICENT GREENE
|
Overall Experience
Rating:
5.0
Easy to work with in a stressful situation
Janice Blakely
|
Overall Experience
Rating:
5.0
The best place in Myrtle Beach!
SUSAN KIDWELL
|
Overall Experience
Rating:
4.0
Friendly staff, clearly explained terms and conditions, bright clean facility
robert bellanvance
|
Overall Experience
Rating:
5.0
Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.
CARLOS MELGAR
|
Overall Experience
Rating:
5.0
Steve and the crew are always on top of things and display excellent customer services skills.
anthony barner
|
Reservation
Rating:
5.0
Very good service. Will use them in the future!
STEVEN VERA
|
Overall Experience
Rating:
5.0
Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!
ERICA PETWAY
|
First Impressions
Rating:
5.0
Strand Storage staff and service is awesome!
Privacy Request
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First Impressions
Rating:
5.0
Friendly, helpful staff
Clean units
Great price
Privacy Request
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First Impressions
Rating:
4.0
Very good Service
KRISTEN WHITTAKER
|
First Impressions
Rating:
5.0
The staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.
Privacy Request
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First Impressions
Rating:
4.0
Easy to deal with very friendly staff
Privacy Request
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First Impressions
Rating:
5.0
We no longer needed the storage because we were are not moving.
Privacy Request
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First Impressions
Rating:
5.0
We did not move in. We ended up not needing it. Thanks.
Privacy Request
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First Impressions
Rating:
5.0
Very nice helpful and clean.
Privacy Request
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First Impressions
Rating:
3.0
Entrance parking lot is very small, difficult to maneuver.
OSCAR MENZER
|
First Impressions
Rating:
5.0
Even though I didn’t use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.
Privacy Request
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First Impressions
Rating:
5.0
Steve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.
Privacy Request
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First Impressions
Rating:
5.0
Fast Easy check-in with friendly helpful staff. Highly Recommended.
Privacy Request
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First Impressions
Rating:
5.0
Outstanding support, help with arrangements, affability
Privacy Request
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First Impressions
Rating:
5.0
Very helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again
Privacy Request
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First Impressions
Rating:
5.0
Steve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.
Privacy Request
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First Impressions
Rating:
1.0
Cancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed
Privacy Request
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First Impressions
Rating:
3.0
The manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!
Privacy Request
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First Impressions
Rating:
5.0
Fast, efficient, very professional and would recommend to others.
Privacy Request
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First Impressions
Rating:
5.0
Very friendly staff and exceptionallyrics clean facility
Privacy Request
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First Impressions
Rating:
5.0
The staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!
Privacy Request
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First Impressions
Rating:
5.0
I arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Thank You!
Privacy Request
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First Impressions
Rating:
5.0
Service was excellent and unit was clean and ready on time. Great experience overall.
Privacy Request
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First Impressions
Rating:
4.0
Level of Service was very good.
Privacy Request
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First Impressions
Rating:
5.0
It was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others
Privacy Request
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First Impressions
Rating:
5.0
Friendly and helpful staff. Easy access. Clean and secure facility.
Privacy Request
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First Impressions
Rating:
3.0
The xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.
Privacy Request
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First Impressions
Rating:
5.0
I moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.
Privacy Request
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First Impressions
Rating:
5.0
Used the facility before. Great people and clean units.
RICH WILKINSON
|
First Impressions
Rating:
5.0
Very clean new. Easy to get around. Everything was up to my expectations.
Privacy Request
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First Impressions
Rating:
5.0
Mike Steve were very helpful courteous. The storage facility is very secure.
Privacy Request
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First Impressions
Rating:
5.0
Front desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.
Privacy Request
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First Impressions
Rating:
5.0
Everyone was very helpful.
Privacy Request
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First Impressions
Rating:
3.0
Nice facility. Easy to access. No issue with reservation.
Privacy Request
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First Impressions
Rating:
5.0
manager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless
Privacy Request
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First Impressions
Rating:
5.0
I have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!
Privacy Request
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First Impressions
Rating:
5.0
Steve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small
Privacy Request
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First Impressions
Rating:
2.0
Explain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.