Customer Reviews for Sunbrook Secure Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sunbrook Secure Storage
i believe the person who helped me was Chris Merchant. He was very helpful and truly wanted to make sure I was sent off with everything i needed and that the equipment was in good shape.
He really was extraordinary.
We dropped it off after hours. It isn't clear that the dropbox was for the uHaul key as there are several other businesses around.
Lady quoted one price for truck & dolly said she had it the dolly but had to go to another location.
The representative there was especially helpful and deserves recognition.
Excellent customer service!
They were very professional.
Great helpful service that went S long way toward making a long drawn out wait, because of loan processing red tspe causing us to hsve unload into storage doubling time and cost of our.move. We will rent from them again as soon as we have occupancy of our new home.
I used this company many times in the last year. The employees are always accommodating, friendly and professional.
Was told the trailer was 19.99 when we went to rent it it was 29.99.
make certain that the horn works before lending it to a party.
Staff were friendly and very helpful. Would recommend this location.
Have ALL employees know what rates to charge. The woman in charge was great -- the guy who checked us out made the wrong charges, but they were fixed with a phone call.
The lady in charge was awesome.So nice and professional. I would always rent from her.
Was happy with all. Very easy to work with.
we had a great experience, and will use your service
My experience was great. I can't recommend anything.
Excellent customer service always a pleasure
Great customer service!!!
Debbie , was very professional and helpful
One of the tires was at 22 psi not the specified 65 psi. It over heated and half was through trip I was desperate to get it properly inflated. PEOPLE at both ends and half way mark were wonderful.
Chris helped me and was very knowledgeable and went above and beyond to ensure my needs were met... To the extent that he was looking up and calling auto shops for needs completely unrelated to my trailer rental and providing me with useful information.
I had to turn the trailer in at another location.
They didn't open until 9:00 a.m., which seemed late. I would have preferred to have been there earlier.
Everyone was very helpful!
In a word this place is horrible!!! After searching for the location and calling (a different location than listed on the contract) I finally located the place by trial and error. There was a motorcycle parked in front of the miniature sign "UHaul"
When I approached the girl behind the desk and asked her if this is UHaul she replied "Could be". Then took a phone call and ignored me. After clicking on the computer for a couple of minutes she informed me, I'll have to take it to another location several miles away because she has too many of those already. The contract listed her location for the drop off.
I then proceeded to the other location and the gal there was very nice and helpful. Doug her helper unhooked the trailer and checked me in. I asked the staff if I could get a discount or partial refund for my labor in transferring the trailer for UHaul and they said they would check if that were possible.
Easy no-hassle quick return.
Dropped the truck off on Saturday afternoon after the location was closed, so while 2 days were authorized, we had it turned in after 6 hours...however, we got charged $2.32 cents for 5.8 extra miles. Really...I'm sure it is Uhaul policy, but we rented from the closest location, got the truck back 2 days early and they do that...maybe should stay open during normal hours on saturday instead of closing at 1pm.
No improvement necessary. Very nice, friendly and helpful people. Thank you!
Customer service was awesome, fast and efficient. I loved the lady that helped me!
It was very convenient that we could drop it off after hours.
I didn`t need the storage unit right now but in a couple months I may need it. The facility seems nice and convenient to get to. Thank you so much
Friendly check in, fast service. Easy drop off. Thank you.
put a jack on the 6 x 12 trailer or have someone on duty to help with it. It was impossible for me to disconnect and I had to have a man help me. There was no one at the drop off location. Closed for a holiday or something.
Excellent service, very friendly, competant employees.
Truck had body damage that had been previously noted. Had to wait for person to finish phone call before getting to me. An acknowledgement of "be with you in a few minutes" would have been helpful.
I was so pleased with Debbie! She had just phoned me to say that I had left my storage unit unlocked the very day I rented the 4x8... Having been a U-Haul customer since 1969, I can truly say that it DOES matter how well U-Haul dealers treat me... That's why I will continue to be a lifetime U-Haul customer! Super-Kudo for Debbie!! :-)
I was very pleased w/ the results. Excellent facility and staff
These folks are so customer friendly, I felt super taken care of.
Several phone conversations answered immediately.
Very helpful when experiencing a new moving by box environment .
very nice, friendly and helpful
I was pleased to have a covered facility in which my goods would be kept until they are shipped to their final destination.
The staff provided great customer service. Reservation handled quickly.
Easy pickup ready on arrival. Called to confirm reservation of Ubox.
Very helpful, and quick with getting everything we needed.