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Gene D.
Customer Reviews for Sunset Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the great service
Frank B.The truck was clean and well maintained. My whole experience was good except for the fuel. The tank was 5/8 full when I picked it up and 5/8 when I dropped it off but I was still charged $15 for 3 gallons of gas. I was not a fan of the half empty tank, I prefer to top off the tank so there is no confusion. I took pictures of the dash when I took the truck and when I dropped it off. The distance to empty was 238 when I picked it up and 240 when I dropped it off. Maybe I made a mistake in my calculation but I was confident in my numbers.
Jake B.Sunset is my goto location for my uhaul needs. Always receive quality service.
Gary M.Best customer service in town!
Felix G.Good experience. Except watch out for the hadtruck that comes secured Inside the truck. It was in the way so I took it out. I didn't need it I have my own hand trucks that are better. It just took up space I needed for my stuff. I got charged for it because there is a ziptie holding it in that if you break you get charged for, so if you don't need it perhaps have them take it out before pick up so it's not in your way and you don't get charged for getting it out of your way like I did.
travis S.exceptional service. very efficient. full marks
joel C.Great experience
Troy G.I went after hours no one was there. Plenty of room to park and easy to find.
David H.Nice people to deal with
THERON T.Place is dirty...and the hidden fees are ridiculous! I was quoted for one thing online and charged more at picked up!
Taylor J.Very efficient operaton. Everything was clean and ready
William B.I'm not sure what you could do to improve, service was practically perfect, Definitely very satisfied with the service awesome people.
aaron S.The lock I bought for the truck didn't fit. I should have checked before I left, so offer to show people how to use those. Thanks!
Kevin S.Additional charges was applied for an extra one day for no reason, the person who helped us was very dishonest, we were charged 2 times for the rental and we were charged extra $60 for insurance that we must have otherwise we would not be able to rent the truck, to work for U-haul you have to be dishonest person.
Imad and Tiatra J.Lots of space to park
Robert Z.I failed to verify the gas level on the contract but returned the truck at the level that I got it at and was charged $18 extra for gas. I only drove 40 miles and filled up $20 worth of gas. Rear tire had significant sidewall damage which seemed unsafe.
CHRISTOPHER B.They were "closed" when I dropped it off on a Sunday afternoon, but there was a fellow working there getting ready for Monday and he helped me position and unhook the trailer. Very much appreciated. b.
W BRYAN D.My Order#16889614 Complaint# 4503462 My Oneway From California to Utah comes with one month free storage. I was denied the opportunity to use it and I was turned away. I was forced to pay $296 for storage out of my pocket. I was told by the gentleman when I signed the contract that oneway comes with 1 month free storage and I wasn't given any storage. I was delayed for days by customers service which promised to call me back to fix the issues but they never did. I never went over my mileage as agreed. I even went below what I was supposed to use. I need a refund and compensation for all I went thru.
IBRAHIM O.The person I have dealt with at this location was extremely rude and unprofessional. I have dealt with this individual and he has been a jerk every time I have dealt with him. On this occasion, I had to park and unload me trailer while he sat on his ass in front of the computer n his office. The person does not exemplify the type of employees that anyone would expect from any business. Please consider removing him from your U-Haul distribution locations!!!!
Mickey P.Fastest service ever!! Got to us right away. Was very helpful
dan V.Transaction was fast and easy! Friendly staff.
Jeffrey M.Average
Scott C.Great people
Steve G.Good overall experience.
randy W.Don't over reserve all of the trucks so when customers rent the truck for a day they actually get it for the full day instead of being cut short.
Megan S.I've used this drop off site a few times and would refer to a friend Very professionally and personable
Wesley L.App still wouldn't work. I had trouble connecting and downloading my return milage and odometer readings. I called customer service and they helped. For whatever reason the U haul app didn't work for me so that was a bit difficult .
Nancy L.None
Orin B.The truck had no ac and I was moving in 115 degree weather. And I was overcharged.
jessica S.I got the truck from Sunset rentals in St George Ut very friendly and helpful thank you for your assistance
JEFFERY B.After hours return
Keith S.Thanks! The pick-up and drop-off were seamless, vehicle worked exactly as we wanted it to, and the price was fair as well. Easiest part of our move! :D
Christie N.Welcoming arrival. Nice job!
Craig P.Friendly and quick
Christy A.You could prorate additional time taken on a rental, rather than charging a full additional day rental when equipment is returned 1-3 hours late.
Dennis F.I was unsure where to go. An employee walked out and greeted me as I was filling out return. He was super friendly. He guided me to where to park trailer. As well as helping me back safely to spot.
Kristin T.Quick and easy
Elisabeth O.Customer service is very bad.
Sergio T.When I went into the office to return our truck, someone was already being helped but another clerk saw me and came out right away to help me. Checkout was easy, friendly/courteous, and straightforward. Parking lot was crowded but there was still plenty of space to maneuver and leave the rental truck, and street parking was available for my personal car
Nancy H.I think the policy should be to return them with a full tank of gas so when you get the truck, it's already full.
Gabriel W.Not a thing.
Michael C.Not a thing!
Steve K.I wanted to rent a 10 foot cargo van and thought that this was the vehicle that I was going to get. Received a phone call telling me that their was none available so they got me a 10 foot box truck for the same price. Customer service offered me 50.00 for the inconvenience. I called the dealer and was informed that they had a van there for me. Went to pick up the van only to find out that they were unable to rent the van to me because of corporate locking the rental to in town only. The dealer wanted to rent it to me but was unable to..rented the box truck and upon return of the vehicle I was told to call customer service to request the 50.00 credit to my card. I am currently waiting to receive the credit to appear on my card. I greatly feel that this was a very inconvenient.
DUANE S.