The guy that helped us was great very polite
Manuel S
Customer Reviews for SuperMax Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that when you reserve you ask, WILL IT BE READY FOR ME TO GO? . I reserved one day for the next day. Read your contract. I did not clearly. I got my truck at 9:21a.m. was supposed to be at 8a.m. got there had to do EVERTHING ALL OVER AGAIN. Phone service didn't work well.. trucked wasn't gased. Overlook hadn't been done. We waited al.ost and hr. To get the truck. It's very hot. Went about an hr. Away. 1way. Because we were running late. We got back a bit late. HEAT PART OF THE DAY. They wanted me to unload and bring it back so they could get it ready for the next person. WELL IT WASNT READY FOR ME!! I WAS VERY pissed. Called the 1-800 CS # a lady granted me an extension til 9p.m... THANK YOU. Now I get a bill. Still owe 48 dollars. I was told if I didn't have it back by 6 that were going to charge me more. I paid almost 250.00 to rent something for only 8hrs. That's really messed up. Idk why mileage is charged. I had to pay 99cent a mile. And fill it back up.. that was a lot for me. ON disability, moving from a camper to apt. Finally.. got furniture for free. But pd 250 00 to go get it.. WILL NEVER HAPPEN AGAIN. IT WASN'T sent clean. French fries and crumbs in the front... never ever again.
Rosie SI was not able to pick up my truck at the location that I requested and the location that had my size truck did not have my appliance dollies that I ordered. The man helping me at the desk was really slow and caused me to be late and my movers got to my place before me.
Pamela INone-All was well.
RONNIE SI wish it was easier to extend the rental via on-line portal.
THADRA VThe address listed that shows up on the GPS is confusing. Supermax storage in bartlet took me to a storage unit outside of town, not to the farm supply store where rentals are given. The GPS address needs to be fixed on Google maps. But they did a great job and so easy to work with. I would work with them again absolutely.
JEREMY VThe only thing I would suggest is that the location either clean the inside of the trucks more, or change the cleaner they are using. The inside of the truck smelled like vinegar when we picked it up. Not a very nice smell to drive with.
Matthew GExcellent service and assistance! Would highly recommend.
REBECCA SWe could not find the key drop box. It was located on another business pole.
Dwayne FYour check in process was terrible. Bartlett is a city with very poor cellular service. Having to use cellular service to check back in the U-Haul was problematic.
Tate BTERRIBLE customer service! We talked to a lady on the phone who quoted us $90 for four days, and then we get to the store to pick up and the charge was $173. My husband spent over AN HOUR on the phone trying to get it fixed when he picked up the truck. Finally I just told him to forget it and pay the $173 so we could leave. We will NEVER use uhaul again. No one could answer our questions or tried to make it right.
amber wMake sure they have box truck available. Customer service was great everything was explained great
Joe OAll was great thanks
Pauline wJust keep smiling.
Maribel ZGreat place to rent from. Very friendly
John WBrake light wasn't working due to the light plug on the trailer being extremely corroded. I was told to go get a new fuse. There was no fuse issue, just someone who didn't know what he was talking about.
Sky PGood experience. We weren't sure where Bartlett was, but didn't have any problems finding the town or the U-Haul facility
Bill NCourteous staff.
EDGARDO CWas given a 50 mile limit and the U-haul employee was understanding when I went 2 miles over. The closest U-haul to me was closed permanently and the next closest was 12 miles away so he didn't feel I should have to pay for the additional mileage for something that was out of my control.
CARLY MThey just don't have enough room. Had to attempt to back up trailer for drop off in a tiny space, with obstacles.
gary MHad reservation to pick up trailer at 8am. The sign on the door says they open at 8am. They opened closer to 9am.
gary mI rented a car transport, I live in Fort Worth and bought a vehicle in Bartlett. The service was great, I read past reviews and a few people stated that the service was terrible and slow. The ladies that worked the day I went in were great and helpful. Yes the service was slow but it seemed to be more of the computer program that u-haul uses rather than the actual service of the people.
Natasha KOur pick up time was 12 noon. We got there at approx 12:10 to find a sign in the window, "Gone to lunch, will return at 1pm." A gentleman who appeared to be an employee walked opened and walked in the door, very clearly seeing us waiting and just slammed the door and locked it without any acknowledgement. At that pint we had to wait until 1pm for the store to re-open. We were the first in line when the store opened but the clerk waited on several other customers first before getting our truck. This whole waiting period put behind a good two hours. It made for a very long day of getting back to Garland. I think if this location is going to be closed for lunch this should have been made known at time of reservation. And customers should be waited on, why should I have wait longer than other customers who came in behind me???
Karen HThe tire on the truck were retreads on the front of the truck so i made a ruff ride and could have been unsafe. That what the guy said when we dropped off. That why it road so ruff. Make sure truck are safe to drive
TOMMIE CHorrible. They did not put the trailer on properly. Had to wait over an hour after the scheduled pick up time. Did not give me a trailer light adapter. When I purchased one at a shop the left tail light did not work. Drove from tx to California. Very upset the guy knew I was a single mom with two kids traveling across country. Do not recommend this facility!
RON SNothing
Benjamin KPlease update the phone number listed -- it is not correct. We did not receive a phone call about a pick-up time. I had to call the day of to confirm our reservation.
CHRISTINA PNothing at all!
MARIA RGood people to deal with.
Neil RA great Rental experience. Fast, friendly and efficient service. Thanks
Neil R35 minutes from Town. What a pain. People were nice but too far to go. You didn't have one closer?
STEVEN DGreat, smooth drop-off. Man was very professional and polite.
LYN CLet people know the hidden costs of renting a storage unit instead of just advertising the price of storage. This would include costs that are refunded later and "one time" processing fees etc...
PATSY C