Customer Reviews for Surry General Store LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Surry General Store LLC
Someone had had an accident with the 10' truck I ordered, so they gave me a 26' truck to use instead for the same price (it was all that was available). It was a bit daunting to drive, but everything still went smoothly, and they gave me a break on the mileage cost because of the truck size issue.
Nothing more! Smooth no hassle transaction. Highly recommend.
Excellent customer service.
The salesman at the Surry General Store was very helpful in selecting the right type of equipment for our move. He also was very knowledgeable about the services U-Haul provides and the costs. I will certainly use this store again when I need to rent from U-Haul!
Great service and very smooth rental experience. Thank you!
The service was fantastic. The Equiptment clean. Everything was handled beautifully. Thank you
Pete was friendly and helpful.
Everything was easy from reservation to drop off. I will rent from this location again!
truck reeked of tobacco. make them nonsmoking or deodorized them.
Everyone did a great job.
Since I had a vintage 1980 (I searched for the manufacture plate on the trailer) 4x8 aluminum trailer, I suggest you seriously buff it up on the exterior. It will look as spiffy as an Airstream, an idea Pete and I talked about at his General Store. Outstanding guy!
The trailer rear turn signals and brake lights didn't work, had to delay departure by over 24 hrs while it was fixed by a third-party (who did a good job btw).
Pete is superb. He does a great job.
The location was not particularly clean and inviting.
Surry General Store is an excellent place. Ideal for many of us. And very personal service.
Excellent. They are GREAT.
Establish comparable opportunities in BAR HARBOR to avoid a 20 mile one way trip to Surrey!
I highly recommend Surry General Store. Pete is very helpful, personable, and efficient, and highly professional.
Have a way to measure how much you use when the gas gauge is not accurate.
Excellent service and vehicle, thanks!
none. service was prompt, friendly. Everything was ready to go when I arrived.
I will recommend this to friends.
Owner could spend more time explaining rental contract.
The owners of the Surry General store are terrific, very helpful and efficient. Have worked with them before because they are very professional and put the customer first!
Great location! Very friendly staff! The location also features a hardware and general store to pick up any last minute tools or items needed for your move which was really helpful.
Agent was helpful and accommodating
The truck I got was not mechanically well maintained. Felt like only running on half an engine. Brakes were scary. Had more to move but took truck back and complained but met with a shrug and a they'll fix it. I guess next time I will use Penske. Thanks anyway uhaul.
Clearer instruction on the how and why of "TOW/HAUL" indicator light. It pops on as a default and greatly increases gas consumption if one isn't hauling a trailer or pulling a car.
Everything worked out great. Thanks so much for making everything so easy.
add trailer breaks to car trailers
Nice folks, good clean vehicle, simple in and out, what more can you want?
Excellent, friendly, timely service.
Circle the time it is due and let people know it is exactly 7 days to the hour, min and second
Unfortunately, I had to use this location as the reservation I had made for two closer locations were not able to be fulfilled. But the truck was clean and the owner/ proprietor was very nice.
The man who took care of me was very awesome! He was understanding, funny, and personable. I would recommend this location to anyone in the area.
Easy drop-off = happy customers.
Always excellent service there.
I'm a repeat customer and have complete confidence in all rentals/equipment I receive from Surry General Store--always a pleasant experience.
Equipment was in excellent condition and service was outstanding.
Pete, at Surry General Store, was terrific and wonderfully helpful.
Always as accept ion! All was GREAT. But. We were given a 20 % Moving Coupon from the US Postal Service that was not accepted by U Haul.
The CODE was MG015.
Captain Steve 207 460 8679
Superb customer service - friendly staff
Very pleasant and professional to deal with. This was my second rental from Surry General Store and he will be my go to place in Maine.
The folks at Surry general are very helpful, and always provide excellent customer service. I would recommend them to anyone.