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Brenda Thompson
Customer Reviews for T Bar T Farm Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect overall! great service very much friendly check in and check was great and fast…
Myesha UrquhartSo many problems with this location. 1. The guy had no idea what he was doing, and even said so. After 10+ attempts at using several of our debit and credit cards, he finally was able to make it work. 2. He was rude the whole time. 3. He was no help with telling us what we had to do to actually get the rental after we paid (as far as downloading the app, checking out the condition, etc). 4. He refused to let us pick a drop-off location, and told us we would just have to call the drop-off location when we got there to set that up because he didn’t know how. This became a problem as all locations nearby were closed when we got there. 5. The uhaul was dirty and had all kinds of unmarked damage prior to us getting it. 6. We were charged for 100+ miles that we didn’t need or use. I want a refund.
Brenda GohnEverything went well, and easy to use. I will be a return customer. Thank you.
Mike MorrowThank you to the wonderful lady on the phone that changed my rental after hours thank you for caring and going the extra mile .
david mcphersonVery helpful and friendly.
Rebecca WoodhamThose two guys at this location where phenomenal I told them my problem they were trying to do everything in there power to make it right I thank those guys and in the future if I need a rental it will be with them
Christopher RobersonDrop off was a piece of cake. No issues or problems at all.
Tonya HaleyI had reserved one unit but the dealer could not meet me a the scheduled pick up due to a family emergency. I then was moved over to another dealership that got me the truck and made the transaction workable.
Greg DosterThe place was supposed to ooen at 8:30am and was not open. We arrived at 8:45am along with other store customers. Uhaul representatives were awesome in assisting us on what to do to turn in the truck so we didnt have to sit and wait around for someone to show up. We wanted to drop the truck off in Scurry, TX but it wasn't on the list (guessing it was a new rental location) since we were in scurry.
Bruce BooferGreat service from T-Bar-T Farm Supply, no problems at all with the trailer rental.
Steven WhiteThe staff is friendly but not being able to return the trailer after hours proved to be a huge inconvenience so we will be booking future reservations at a different location nearby.
Samuel and Melis GarciaThe location in Kaufman is fine. They get the job done. What sucks is Uhaul the company! They charged me $185 for two extra days and an incorrect dropoff that was based on an inaccurate address their employee entered on my order. Utter waste of my time to make them correct their mistakes. They refunded the money, but the energy I had to put into it is cruel and unusual punishment on their part. Uhaul as a company is not customer friendly. They've lost the humanity in what they do. Somebody please start a competitor that cares about people.
Patrick DurkinGreat experience.
David FitzpatrickVery friendly people
William HawkinsTruck was great. Vendor renting me the truck was great: Friendly, knowledgeable, and competent. The rental PROCESS was abysmal. Due to the U-Haul software, it took us a full HOUR to get me checked out. Software is non-intuitive, confusing for the user, and has misleading error messages, to name a few. Several users seemed to be aware of these shortcomings. I like U-Haul as a company, but your software reflects badly on you.
Kearn LaceyVery friendly helpful staff!
Jeffrey MooreCustomer service was very good
Gennice RobinsonFirst time dropping off a U-Haul rental at this location. Staff were friendly and very helpful with doing the check in process for me.
Joseph DIcusTook a week to check the truck in. I called him the day I dropped off the truck and he called me back telling me I had the wrong location. A week later he checked the truck in and he still charged me double.
Tiffany HartHave the correct hours of operation for the location.
THOMAS WEBERThe trailer I rented was hitched right on my truck and the trailer came on done in the middle of the highway load. Glad there was an official U-Haul rental store next to where the trailer came in done help me out and a life savers. I could not be more grateful for the Jim miller U-Haul place in Dallas for helping me out. Kaufman U-Haul needs more training because I could have lost my life with this mistake
Abel SanJuanTell the truth first and far most about equipment and location of where equipment is! Have all adapters on hand that is required for the rental equipment.
Perry HayesT Bar T has been great to work with. We have used them multiple times and their service is fantastic.
Kyle GlasscockI tried to do the check in online and it didn’t work and I got charged an additional 20.00.
cy manulaExperience was all I could ask for
Leonard BellThe guys at TBarT were excellent, super helpful and friendly, would recommend to anyone needing a uhaul in the area.
Cheryl ColeWhen I do online check in don't have me standing g at the counter checking in again for 20 minutes.
julie schlabachi got $20 dlls charge for dropping off, because according to somebody on the phone the place does not take equipment when they are not open, I took it the day i was supposed to, i never was told i was getting that charge. Very disappointing.
ENRIQUE MARTINEZDURANVery friendly and helpful.
kay pennerEmployees went above and beyond in customer service!
BILLY COLEGROVECan't think of anything. It was a very positive experience!
jerry williamsWas the best experience I had renting a trailer
STACY CRAINELocation was closed so no one was there. But we didn’t need help
Clinton WatsonSuper friendly customer service. Explained everything we needed to know perfectly.
stephany yagerThank you!!!
Amber BusbyEverything went good at this location
Aleigha PollardWe will use them always!
Joan TannerNothing, outstanding experience. Staff were helpful and friendly
robert freemanI'm so thankful 🙏 the drop off was as easy as the pick up!
amy morrisT bar T is amazing! They are always so friendly, professional, and just an amazing group of people! We rent from uhaul every month and the last two months have been the best uhaul experiences we’ve had! We won’t go to any other location if we can help it!
Rebecca TilleyBeing charged $43 for gas when I was barely under half a tank was ridiculous
CECIL KINGWas great easy to rent trailer would recommend to others
Jesus RojoI had to contact roadside assistance after the truck would not start. Long story short I lost three days of loading and traveling. I contacted uhaul customer service and was given two extra days for turning in. When I turned in my rental equipment they still charged me for an extra two days of use!!! Horrible experience all around.
Pedro MaceaSuper nice people who opened a few minutes early to help me
Riley Barlow