Customer Reviews for Easy Stop Beverage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing at all, it was a smooth and friendly process.

Rating:

5.0

This location was the best experience I’ve had renting a truck. Thank you

Rating:

4.0

The people hanging around in the parking lot made things a little awkward and I was glad to have a friend with me. Otherwise the location was fine and the gentleman working was very kind and accommodating.

Rating:

1.0

con artist, took advantage of a senior citizen and a person with a disability (just not right!)

Rating:

5.0

N/A

Rating:

5.0

The last renter left the interior of the truck very dirty , including the interior of the center console , oily etc. maybe from fast food . Also , they must have had a dog , as the passenger seat was matted with dog hair . The renters were a wonderful couple though , very kind and helpful, and made the experience even though of the condition of the interior , that I’d definitely use them again to rent from .

Rating:

3.0

The 24/7 pickup access was very difficult to use and it took multiple tries to have the location on the app approved.

Rating:

1.0

The store that rented the vehicle to me explained that vehicle still needed to be cleaned but still rented it to me. The back of the vehicle had glass shards,tile, dirt and various debris left by previous renter of truck. When I returned vehicle, I left it in its previous state and man at the store where I rented it from blamed me for the debris saying that I did it and charged me $50 to clean it. I explained to him that it looked like this prior to me renting it but yet he claimed that it was me that did this. He lied to my face and called me a liar. I will never ever use U-Haul again.

Rating:

4.0

Uhaul had a light on for low tire pressure

Rating:

1.0

Upon returning the truck I was charged a change in location fee, when I was told by the representative that he couldn’t change the location on his end so I would just have to call any uhaul location to return the truck

Rating:

5.0

Best rental ever!!! Very friendly, very very helpful!

Rating:

5.0

All was great!

Rating:

5.0

Great Experience from the people at this location. I’d go out of my way to rent from these people

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Better than I expected. Thanks

Rating:

5.0

Excellent, l recommend it,the price needs to be improved, it is very high. Thank you very much 😊

Rating:

5.0

Vehicle was in fully operable condition. it was an older vehicle, but worked perfectly

Rating:

5.0

They people were friendly and very helpful

Rating:

5.0

The original location that I selected to pick up the truck at for some reason was no longer available so I was called and was placed at a different location which was 4miles away which now puts me 8 mile away after calling to speak with customer service I was not credited for those 8 miles that was outta of my way customer service representatives told we it was nothing she could do However I choose a location that was 1 mile away in total

Rating:

5.0

Very nice and helpful! Would absolutely 10/10 recommend to anyone needing a uhaul

Rating:

5.0

The staff was very friendly and helpful.

Rating:

4.0

Very friendly and helpful agents

Rating:

5.0

everithing is good

Rating:

5.0

The lady in front were very nice and helpful. I’ll definitely come back whenever I need to

Rating:

5.0

This was probably the best experience of my lifetime dealing with a Rented Truck!!! The whole process was maybe 10 minutes, I’ll be back the next time I come to Tampa

Rating:

1.0

The owner/manager of this establishment was very rude and said so many things that were unprofessional, uncallled for, rude, unnecessary etc!! I rented this cargo van with the intention of only having it a day or two and ended up needing it for over a week. I extended my rental by calling customer service several times as well as making sure the payment was taken out of my account. I was contacted by someone else in customer service a few days prior to returning and they were rude as well. He told me if I was moving and rented the truck on the 6th then I had plenty of time to complete my move and shouldn’t have needed the rental any longer as well as demanded me to call the location I rented it from to inform them of when I planned to return the van. I assured him I had extended my rental through customer service but he said that wasn’t good enough and I needed to call the location directly and inform them of my plans. I called customer service back to make sure my rental was extended and paid for, it was extended until July 17th. I returned the van on the 15th with more fuel than it had when I rented it. When I returned it I had friends meet me there to give me a ride home. They were waiting for me inside playing the arcade machines. When I handed the owner the key I asked him if he wanted to check the vehicle and he stayed he couldn’t step outside due to his customers (my friends waiting for me). I told him they were with me and wouldn’t mind if he stepped away for a few minutes. He made a rude comment along the lines of “people like you” and I thought he was joking and said yea, people like me who rent a van for a day or two and keep it for 2 years (exaggerating, still thinking he was joking). Well he wasn’t joking and proceeded to tell me about how he knew about the other customer service agent who contacted me saying I was rude to him. I told him that guy was rude, not me, I just defended myself. He informed me the next time I tried to rent from U-Haul it wouldn’t be a nice experience. I asked him what the problem was due to me paying for the rental as well as extending through customer service and actually was returning it early by 2 days. He said it was unacceptable basically and I shouldn’t have needed that van as long as I did. I asked him how many vans uhaul had across many states and what was the big deal? He said see what happens next time you try to rent from U-Haul….I said next time I won’t rent from U-Haul and would go to Penske, budget or somewhere else and be stayed that would be a good idea. I retrieved my belongings out of the truck and went in to see if there was paperwork. There was no paperwork but he showed me on his phone the amount of miles and total charges I owed which was $385 and some change, he then showed me what had been deducted from my bank which was $415 and some change. So I told him very clearly I didn’t appreciate him giving me a hard time and how unprofessional he handled the situation and pointed out I had overpaid and U-Haul owed me money so him making a big deal about me extending my rental was totally uncalled for. My son and friends who picked us up witnessed all of this. I am in the middle of a divorce and we just closed on our home so my belongings had to be moved into storage. All of my family is in NC and I don’t have any help here in FL so it was me moving my things into storage with no help. I had a few issues with my storage unit not being ready and ended up filling one storage space and needing another. All of this took more time than anticipated and I had a couple other issues and things come up as well. There were many reasons I had to extend my rental and having to deal with the customer service agent/manager and the owner of the rental location giving me a very hard time it was a horrible experience and added way more stress to an already stressful situation!! I will never use this location for a rental or to buy anything from his store nor would I ever recommend my friends , family or even strangers visit this location or rent a uhaul from there.

Rating:

1.0

This location is a liquor store. Need I say more.

Rating:

5.0

This time was good. Previous experience with uhaul was bad..

Rating:

5.0

Would definitely recommend renting U-Haul from this location. The owner was very nice, helpful and upfront about the whole process. Also very grateful that they were able to rent to me for my last minute unexpected needs, it was pretty late in the day and on the weekend. I'm sure they get a lot of customers though, so probably wouldn't hurt to make a reservation if possible.

Rating:

1.0

The owner of this location does not know how to check people in when they arrive, it was an extra 20 minutes while he had to call for someone to help him. When I dropped the vehicle off, I had filled it up with gas to where I had it when I got it, and he charged me extra for gas. When I tried to explain to him that I filled it up to where I had it, he immediately started to raise his voice at me and yell at me. Uhaul should not be using this location for vehicles this man is extremely unprofessional and rude to customers.

Rating:

5.0

The app had troubles, and the folks at the site were very friendly and super helpful!!

Rating:

2.0

The owner I assume Sean was nice and helpful. Even tho I did check in online via the app. I still had to do everything all over again. What’s the sense of doing online check in if it doesn’t work. Once I got into the cargo van it was not clean and had many signs of use. The final and last straw was I seen and killed two roaches as well as seen other ones. Then since it was daytime when I picked up vehicle I wasn’t aware until I returned the vehicle back at night that the driver side taillight didn’t even work. I cleaned the vehicle myself very well before I returned it. When returning vehicle via the app the app glitched and closed and I wasn’t completely able to return prompting me to have to call customer service. The agent Sandra Dunkley and Aviyona Hosea went well above and beyond doing their job! Applaud you ladies! After everything was said and done for my troubles I was refunded 16.05 back to my card. The original cost was 19.95 + taxes and 22 miles @ .69 cent.Granted I went alittle over on miles plus the website showed a dolly that had straps. The one I received didn’t and when I told Sean he said that was all they had so I was charged 7.99 for that. I am angry at the person who decided that after everything that it was good to credit 16.05. I believe that due to the locations handling everything the way they did that U-haul has lost a customer.

Rating:

2.0

Truck was dirty, reeked of cigarette smoke. Left side mirror was cracked. Also, we were charged for cdw coverage and State Farm covers us when we rent vehicles. Lastly, agreement said truck was 7/8 full when actually only 3/4. Will never rent from them again.

Rating:

1.0

I ordered a UHaul truck to pick up some furniture quickly. I never received a confirmation email. The convenience store was locked when I arrived. I completed the online check in but received no instructions on how to get my keys. The convenience store clerk finally unlocked the door but couldn't help. I sat outside of the sketchy location for over 30 minutes trying to access my rental. I was on hold for over 20 minutes. Once I was finally talking to someone she was very nice but that doesn't make up for our wasted time and lack of ease. She couldn't tell me why I never got my confirmation with instructions. The truck smelled like weed. The floors were dirty with dust or sand. The truck had scratches and dings, the mirror was cracked and taped. Not well taken care of. The photos for me to approve at pick up were distant with no close ups, I couldn't tell if any of the damages were visible. Because the process took about an hour total instead of 20 minutes like it should have we missed the furniture so the rental was useless. We immediately returned it. Paid $32 for nothing.

Rating:

4.0

This location was very helpful. However, my original location (City Wide Self Storage, 661 40th St. S, Saint Petersburg, FL 33711), did not have my truck available when I arrived. I was sent to another location (ICEBURG AUTO CUSTOMS, 1800 28TH ST N., SAINT PETERSBURG, FL) which was closed when I arrived and would not open for almost an hour putting me well behind schedule. I then was transferred to this location which was able to help me. Needless to say, this was very inconvenient for me as well as costing me an additional 20 miles in charges due to no fault of my own. Very disappointed!

Rating:

1.0

The company U-Haul itself is great & the customer service is amazing. However, I highly suggest that you choose another location.

Rating:

5.0

Great easy service

Rating:

2.0

I followed the instructions to check in online prior to pick up, but then I get to the location and I still have to go through a check in process that the store manager to assist with over the phone since she was not present. The credit card I used online to secure the truck was then declined at the store, so then I had to use my personal card to pay for the truck. If the card had declined when I booked the truck, I would have been able to get an authorization from our accounts payable department. But since I was in the store and was under a time frame, that was not possible.

Rating:

5.0

The customer service was great. Very helpful

Rating:

5.0

Owner was friendly, helpful, funny and great to do business with!

Rating:

3.0

We made a reservation for a pick up in Brandon, when we drove all the way over there wasn’t a truck available. The nearest pick up place was in st Pete so we had to drive all the way back the other way. The people working at both Uhaul facilities were really nice. Disappointed with the scheduling “system” and will probably look elsewhere for our moving needs.

Rating:

5.0

Good customer service

Rating:

3.0

I ORDERED ONLINE FOR A VAN -BUT GOT A CALL TO CHANGE LOCATION TO GET THE VAN. WAS SEND 6 MILES OUT OF MY WAY TO NOT GET A VAN BUT A 10 FOOT TRUCK.

Rating:

4.0

Easy interaction and friendly folks that helped get us on the road and checked back in. Thanks!

Rating:

4.0

Only negative was equipment was not there when we arrived. It was resolved within 30 minutes of our reservation time, so no complaints. We appreciated the offer of coffee while we waited.

Rating:

5.0

St Petersburg Florida on 28th Street the people are great

Rating:

4.0

At least wash the truck. The windshield was filthy inside and out.

Rating:

5.0

The place we picked it up was excellent and made the process very easy. Our problem is with U-Haul. We paid extra for insurance. When we arrived after a rainy drive and a rainy night before we found items were wet - our mattress was wet and damaged. U-Haul found a crack in the ceiling but won’t pay for the damaged mattress.