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Timothy M
Customer Reviews for Fleet Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All looks great
Samson OLong wait for pickup, as front desk person was working outside and asked someone else to help us. One of the employees, Caden, was helpful, but can’t handle everything alone. Assigned truck was dirty and had to be hurriedly cleaned and swept out. The Engine light was on, so we had to go back in and swap trucks, which further delayed us. This truck had obviously not been properly checked in when it was returned. The 2nd truck had less than half a tank of gas, so we immediately had to stop for gas, while we were also paying by the hour for movers. We drove 34 miles and put in 4 gallons of gas but were still charged for additional gas upon return, despite the gas needle being in the exact same position when we started.
Mary JI hired Exquisite Movers to help me with my move. Being a single girl living on the 3rd floor with no help, the movers were so professional, kind, and they did a fantastic job. Will be hiring them and a U-Haul again to finish the rest of my move.
Thomas BJon the person at the front desk was Awesome
Raul WThe team is so friendly. The process of checking in was seamless. This was my second time renting here in the past two months and will continue to come back.
Leslie PIt was great service
dominique mMaybe it’s the way the truck is geared but the transmission on the truck that I had felt a bit rough. It just shifts hard. When it downshifted it jerks forward enough to throw the stuff that was in the passenger seat, onto the floor. I was glad I was wearing my seatbelt a few times.
Jacob BJohn did an excellent job in helping us with our trailer rental
william bThey added insurance I had not wanted when u reserved and would remove after I realized it had been added. The truck was suppose to be available after hours for pick but they said I had to come early to get it and then got charged an extra delay. Disputing with my CC now bc they had removed charges and now a month later got hit with the bill again and no explanation. I’ll be using other companies for my rental needs in the future
Jeffrey KThe truck was very poorly maintained. It had a very hard time shifting and when slowing down it would slam into a lower gear…new transmission is definitely in its near future
Chris LTruck was kind of old piece of junk but got the job done
Shaun VThe customer service person I met (John) is amazing and superb
Samson OQuick service and respectful
Joe AStaff was extremely helpful.
Nate RJohn was just a good guy.
ALEXANDER MThis is for the company and not the drop off site - It’s wrong when I turn in a cargo trailer 2 days early and the on site person tells me that there is someone wanting to rent it so they are going to call them and tell them they have one but yet I don’t get a refund for the days I didn’t use it. That’s double dipping.
Gaye MThe guy that helped me was awesome.
ANGEL VVery confusing location not easy to drop off equipment I was given misinformation about charges that got charged after dropping off the trailer
Joseph CJohn went above and beyond. The truck was ready. John came in early and helped me avoid an "issue" with the remote pickup app. The truck was clean and ran well.
WILLIAM GOvercharged by a day, now need to deal with refund through corporate, fuel gauge on truck didn't work, fueled up full, need refund, horrible....
Artem KTrucks AC wasn't working at all
Jezariah DNo improvements needed. John at the counter was very friendly, and informative!
Tracy GGreat customer service. Friendly and extremely helpful. I would absolutely recommend this facility to a friend or family member.
Cody SFleet Services is a great representation of Uhaul!! Great service, convenient and great pricing with sense of assurance knowing Uhaul takes care of local and long distance movers! We'll be back!
Scott SQuick to check out, truck was ready on time
Charles LThe U-Haul person added a service I did not want nor need. The truck was on empty and I only drove 1 mile because my move was across the street and I was charged for more gas than was in the truck. I have filed a complaint and want a refund for all unauthorized charges. I do not recommend this location if you are black. Very racist and unpleasant.
Michaela A