Customer Reviews for Tacoma Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tacoma Auto Sales
The truck was clean and the service was good... once I got there. I made a reservation at a different location but was sent to this location. I didn't not receive any notice that the pick-up location was different.
The location on Southern Street said I should have asked which location to pickup.., OR THEY COULD HAVE TOLD ME WHEN I CALLED.
My only suggestion for Tacoma Auto Sales would be to have a bigger/more visible sign. It's hard to see while driving by.
My issue was with the personal at the location. Very poor customer service interactions. First no one is there at the location so we knock at the door, knock at the other door go around back call for someone, nothing. After couple minutes the gentleman comes out very angrily says you only need to knock once. I notified him that weve been knocking because no ones comes out. He continues to argue so i just let him. Never again will I rent from this location nor will i recomend it to no one.
The man that works there is great. Very friendly and inviting. He just needs to put little work into the inside of his facility. Flash paint, new chairs, etc.
Office is dirty, mom & son (the son has a dry personailty- no customer service skills! Front office looks like a toom you would sit in with a car sales men to negotiate pricing- not welcoming at all- when I returned the car their was a chair propped against the front door bungalow/office looked closed hand written sign on door said please call me. I made sure truck was returned as stated to me & I was still charged for going over mileage when we didnt go over. Found this place out of emergency, but I wouldn't return.
Very friendly and helpful.
Truck was clean and the service was excellent , got in and out fast and easy return . Would recommend this location to my friends .
Owner was very rude, not helpful at all. He didn't even bring the truck to us. He handed me the dolly, and the keys said go find the truck and went back in the office.
Very convenient!! Thanks!
Open on time. LoL. Thank you for fixing the upsetting mistake that that made on Vermont amd 110th. If I rent, in the future it will be from this location. Bonita.
I needed my truck at 815 am I got it till 1015 am and I was paying people to help me move I lost 200 dollars in thouse 2 hours thanks for causing me to lose money and time!
I reserved a truck for an 8am pickup but when I arrived at that time the facility was closed. There was a phone number taped to the door which I called and ended up having multiple arguments back and forth with the owner assuring me someone was there and that I should walk around the building and bang on all the doors and windows. An hour later, someone comes out, obviously just woken up, and complains about all the noise I made and asking why I did that. Another argument ensues because I'm so angry realizing he had been there the whole time. Never going back, don't recommend.
Loved both Mannys, they were great.
Nothing you guys have great customer service
Get a uhaul sign. So u can see it from the road, little confuseing
You guys are great,dont change nothing
The owner at this location was super friendly and very helpful. He's Costumer service was beyond my expectations. I will definitely recommend this place to friends and family for all their future moves.
Thank you. ?
Excellent customer service. Friendly and very welcoming. I will recommend their company to all my friends and they'll be the first I call the next time I need a Uhaul. Actually, I wish I had more stuff to move!
My pick up reservation was at 10am. I wasn't helped until 10:30am. Made a reservation for a 10' truck but the rental place didn't have any available when I arrived so they offered a 15' truck and still wanted to charge me the full price for the 15' instead of the 10'. The 15' was way bigger than I needed so it was not convenient for me to reserve one that big. The customer service was terrible. When I asked the employee if I would be paying a lower price for the 15' truck because that is not the one I reserved or wanted, the employee said no and that if I didn't want the truck then there was nothing he could do. I relented and said yes since I had to move out of my apartment and needed a truck. The employee then started to check me in and left in the middle of the process. Another employee arrived and finished checking the 15' truck out to me. He didn't tell me this, but I did see that I was charged the original price for the 10' truck I had reserved. When I was going to take the truck, there was a cargo attached onto the 15' truck. The first employee that I spoke to sarcastically said that I wanted a discount, so there it was. I only wanted a discount because they wanted to charge me extra for a truck I didn't even request! The two employees the detached the cargo truck and I drove off with the car only to find out that neither one of the employees bothered to close the truck before I left. I had been driving with the back of the truck wide open! Terrible service. Would never recommend this place to anyone--not even my worst enemy. Even with the fact that my original problem was fixed, the customer service was one of the worst I have ever experienced. If it wasn't because I was visibly upset, Im sure I would've been charged the full price for a truck I did not want in the first place. Even with that, they didn't bother to make any amends for their taking a long time to check out my reservation. Awful experience. Those people do not know how to run a business.
Quickest rental ever
Easy to work with
The gentleman that helped me was rude and really rushed me out the door. He did not walk me around the vehicle to make sure there was no unmarked damage. It was the same with the return very short with greetings and just over all very unfriendly.
Great location. Very convenient. Excellent customer service.
Manny was very personable.. It was a pleasure doing business with him!
Thank you so much!! The process was smooth!
Excelent customer service. Equipment clean and available. Affordable prices. First experience was awesome. Thank you u haul :)
Great customer service MR MEDINA WAS GREAT!!!!
The place was dirty . The was dog poop in the front .The truck was dirty . I order a 17inch and received a 15 inch.
They need to learn customer service one person was nice the man in charge was rude. WILL NEVER GO THERE AGAIN. OR EVEN TELL ANYBODY ABOUT THIS PLACE
Friendly, helpful, service
Great place. I use it when I need it. I would use this U-haul again
First of all the pick up location was over 25 minutes away from the pick up location I desired which was about 5 minutes from my house but I was informed that location did not have the 15 footer that I needed. The representative at my pickup location was very unprofessional ,he was dressed in basketball shorts a t-shirt and flip flops.He was working on my contract and also doing a couple's federal taxes while I was there. He kept switching from window to window back and forth on the computer from my U Haul contract to their taxes. REALLY!! I ordered a four wheel furniture dolly when I made the reservation online he did not inform me that they did not have the dolly until handing me the keys.I will definitely think twice before using U Haul again.
Don't fix what ain't broke!??
Everything was perfect. Good customer service.
No one came out to unhitched the trailer. They said to back it up and do it myself. Didn't know how to activate the stand so I left it on the ground.
I had scheduled a 26 foot truck at the Cudahy. Truck broke down so my truck was not available. I was given a 20 ft truck at Tacoma location instead. I spent more money than I had to since I had to do two trips on 20 footer.
They were very friendly and easy to work. Thank you for a great first time experience renting a box truck!
Excellent place for last minute move. Very happy I chose this location.
Customer service is poor. I didn't feel welcome both times that I was at the location. I felt like the employees didn't want to answer my question and gave me an attitude.
Customer service was on the money I will be back
Sales person Jose Manuel kept chewing gum, popping his gum through out our interaction, sticking his gum out several times. The truck was dirty inside the cabin and hauling area.
I returned the truck on the same day, and I was getting calls from Uhaul two days later asking why I hadn't returned the truck yet. Everything else was good, but it was annoying to keep telling them ai had already returned the truck.
No body there answers the phone ever...I feel out of the truck drivers side because there is no sign that says to watch your step and it is a long step down if you are short...I had to go to the hospital my leg was bruised purple and blue from knee to ankle and doctors ran several tests cause they were sure it was broken, it turned out to be just bruised on the bone inside and very painful and could take up to 6 MONTHS to heal...I have tried to reach someone there at the office ever since but nobody answers and nobody returns calls...I left the truck off with the keys inside along with a message on the answering there at U HAUL and all I ever got back was a bill of over$100...This is crazy! Please have management contact me at 818 205 6238 Alice Quintero, regarding this matter, thank you.
My Pick up location was Lynwood, I took a cab to the location from the airport to find my truck was not there. That was the first $50 wasted. Then I needed to catch another Cab to the next location to find it was not open for another 1 and a half hours.
I chose the Lynwood location because a early pick up was crucial.
All up I waster $70 dollars in cabs and 2 hours of my time!
Customer service was top notch, very friendly and professional. I would totally come back in the future. Thank you so much!!
Socorro Perez Garcia
They gave me a very unsafe truck to use. When I was driving especially on the hwy it kept pulling to the right almost causing me to get into a couple accidents with my family in the truck with me. I was very unhappy with that they should always check there vehicles out before renting them to people.
Great people, very helpful.
Everything was great! Customer service was really helpful