Customer Reviews for Tacoma Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tacoma Auto Sales
I reserved a truck for an 8am pickup but when I arrived at that time the facility was closed. There was a phone number taped to the door which I called and ended up having multiple arguments back and forth with the owner assuring me someone was there and that I should walk around the building and bang on all the doors and windows. An hour later, someone comes out, obviously just woken up, and complains about all the noise I made and asking why I did that. Another argument ensues because I'm so angry realizing he had been there the whole time. Never going back, don't recommend.
Loved both Mannys, they were great.
Nothing you guys have great customer service
Get a uhaul sign. So u can see it from the road, little confuseing
You guys are great,dont change nothing
The owner at this location was super friendly and very helpful. He's Costumer service was beyond my expectations. I will definitely recommend this place to friends and family for all their future moves.
Thank you. ?
Excellent customer service. Friendly and very welcoming. I will recommend their company to all my friends and they'll be the first I call the next time I need a Uhaul. Actually, I wish I had more stuff to move!
My pick up reservation was at 10am. I wasn't helped until 10:30am. Made a reservation for a 10' truck but the rental place didn't have any available when I arrived so they offered a 15' truck and still wanted to charge me the full price for the 15' instead of the 10'. The 15' was way bigger than I needed so it was not convenient for me to reserve one that big. The customer service was terrible. When I asked the employee if I would be paying a lower price for the 15' truck because that is not the one I reserved or wanted, the employee said no and that if I didn't want the truck then there was nothing he could do. I relented and said yes since I had to move out of my apartment and needed a truck. The employee then started to check me in and left in the middle of the process. Another employee arrived and finished checking the 15' truck out to me. He didn't tell me this, but I did see that I was charged the original price for the 10' truck I had reserved. When I was going to take the truck, there was a cargo attached onto the 15' truck. The first employee that I spoke to sarcastically said that I wanted a discount, so there it was. I only wanted a discount because they wanted to charge me extra for a truck I didn't even request! The two employees the detached the cargo truck and I drove off with the car only to find out that neither one of the employees bothered to close the truck before I left. I had been driving with the back of the truck wide open! Terrible service. Would never recommend this place to anyone--not even my worst enemy. Even with the fact that my original problem was fixed, the customer service was one of the worst I have ever experienced. If it wasn't because I was visibly upset, Im sure I would've been charged the full price for a truck I did not want in the first place. Even with that, they didn't bother to make any amends for their taking a long time to check out my reservation. Awful experience. Those people do not know how to run a business.
Quickest rental ever
Easy to work with
The gentleman that helped me was rude and really rushed me out the door. He did not walk me around the vehicle to make sure there was no unmarked damage. It was the same with the return very short with greetings and just over all very unfriendly.
Great location. Very convenient. Excellent customer service.