Excellent customer service! Highly recommend this location.
John H.
Customer Reviews for Storsafe of Downtown Venice LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This nothing against either the pick up or drop off locations but I do have an issue with the $20 after hours drop off charge. I've been a long time renter and have rented probably 50 trailers and trucks over the past 7-8 years and haven't had any issues. Not once was I charged $20 for dropping off equipment after hours, not sure why U-Haul is doing this but it is a terrible policy especially when I was not made aware that I needed to close out the reservation online. And when I bring this up to U-Haul, they give me reference # 4677288 and tell me someone will contact me within 24 hours and that time has passed with no call. Not good!
Niko C.We arrived for a 12:15 pickup after making reservations on the phone. And found no one was onsite and we had to wait an hour til they returned. Once the rep returned she was helpful with our rental.
Pat F.I had a little trouble making the reservation, however the gentleman I called, thankfully took the lead & made the reservation for me. I went to the location, which was near me; the trailer was ready & available. They connected the trailer to my vehicle. The trailer was in good condition & performed well. The price; $20/hours was very reasonable.
Ken M.Always Great Service
Jamaar S.Could not have had a better experience with this U-Haul location. I've been a U-Haul user since 1971. So that's saying something.
JAMES B.I can't think of a thing. From beginning to the end a great experience. The gal running the show represents U-Haul very well.
Michael K.Shannon was great in getting us a last minute truck rental. We've rented from her before and we will again!
MICHAEL D.AAAAA11111
Don B.The girls were great!
mark C.This is a smaller location, however the staff was energetic and very helpful. We were in and out of the site in 15 minutes. Would recommend this location to others.
Kevin K.Customer service was excellent. Very courteous and polite.
Chris G.The woman that took care of me is the best, I hope you realize this and treat her right and pay her well. She makes your company and gives it a good name. How she does so much alone I don't know. I sure wouldn't do that job alone for any amount of pay. You have a good one make sure you keep her!
Doug G.The 2 ladies/girls who work here and take care of the business were just awesome. Couldn't have been more helpful or professional in taking care of my rental. Very friendly and a pleasure to work with. Best experience I've ever had dealing with a U-Haul associated comoany!
Robert G.The lady who helped me was very helpful in everything from getting me the trailer I needed, to giving me several options to return the trailer to at the end of my travel. And who to call if I ran into any problems.
Stan F.It's always a great experience every time I have required a u-haul truck. Staff are especially friendly and efficient. Supplies for moving are available there. I recommend them to everyone I know.
Kim G.Shannon was a pleasure to work with.
Corey P.This was my fourth time using this location. Excellent service.
JOHN W.Great service, made the process easy!
Samira R.my experience was wonderful
Robert P.The staff was great
Steve V.The manager at the desk was very professional she was also very helpful in assisting with trailer hookups. Pleasant and hard working. I would hire her !
Michael S.Continue with the same service as we received with this move.
William C.Lady was working on Sunday but she is not normally open. She made it easy to return our trailer as the app kept not working fo .me. I'm not sure I would have been able to self drop off without her. Great help.
Bill C.Very personable, hard working staff. Thanks!
MICHAEL D.Excellent staff member was very patient and nice but please help her by improving her internet. It took forever for her to get a signal. I suggest getting a microcell tower
Lisa K.Fast and easy
eric C.Always above & beyond customer service
Jamaar S.Loved meeting Shannon. Very well schooled and very good at her job and customer satisfaction
s S.Shannon is AMAZING!!!!!
Jamaar S.Nothing that I could see . The office staff were very friendly and helpful !
William W.Shannon and the gal I rented from Saturday were both terrific! Had two rentals picking up furniture. I'll be back
frank M.Trouble free trip
MICHAEL S.The agent was exceptionally food
James K.One of the best customer service experiences I have had at U Haul. 5 stars!
CHRIS I.She was to busy to help me properly check out
Bobby L.Shannon was amazing with her customer service. If she's not already management she should be. I would definitely recommend this place to a friend. Very friendly and knowledgeable.
Matt S.Always friendly, knowledgeable and professional, these folks are top notch, the only place I go when I need to rent a trailer, or truck should the need arise. AAA+
Thomas M.Everything is A Ok.
PAUL J.Both the pick up location in Venice Florida and the drop off location in Delaware, OH were both clean and professional. Very to easy to work with and highly recommend!!!
Brett R.Shannan is a great professional worker
Ted J.Great
Oliver R.Improve the app, or have a number to call to speak to someone. Picking up truck took almost an hour, returning just as long. Chat wasn't any better. Took a long time to get an answer, and still didn't get very much help
Sommer G.excellent service
Frank K.All was 👌
Charles A.Nothing
James R.Every thing went well , I rented a motorcycle trailer with a return trip.Our only problem was at the hotel we were staying wouldn't let us leave the trailer in the lot, so we had to park in at a cost of 80 dollars.Wish we could have dropped it at a U-Haul lot for a couple days while in town.
Juan M.Hire MORE ASSOCIATES like ROHAN @ 124 Warfield Ave. in Venice, Fla. She was a joy & a pleasure to deal with on Saturday OCTOBER 15 @ the Uhaul ofc. and via mobile in reserving our 10 ft. Box truck
David R.Best costumer service ever, i will 1000% recommend this location to anyone
JOAN A.Excellent workers!
Andrew S.Always great service
DaVid P.Real good equipment, excellent people
Theodore E.Service was great .. the lady who served me was lovely
Michael L.Overall a very pleasant and smooth experience. Rowan, the property manager, was efficient, helpful, and patient with us as "first timers"!
Ellen S.Shannon was excellent with customer service. Thank you for the great service.
David W.Quick and great service. Would definitely rent there again.
Richard R.The office at the Warfield address is excellent! I moved here in 2016 and used this office many times; never had a bad experience. The people there are friendly and professional...you won't be disappointed. I would highly recommend this location without reservation.
MARK A.Good
Luis M.The front desk associate on pickup was incredible. I was mid-move, fully-sweaty, and she treated me incredibly well. I was sore, probably less sociable than I normally am, but she greeted me with a smile and kindness.
Meade L.Personnel helpful? They tried hard so I appreciated their efforts. Just seemed quite unorganized.
Jeff S.They were very friendly and accommodating. I will use them again for sure.
Bruce H.