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Randy B
Customer Reviews for The Boulevard Laundromat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine.
Christina RChris was excellent to get us going on our rental
David WThey didn't seem to know anything about U-haul, nor what we were trying to accomplish in the "drop off". they basically told us to try an unscheduled location they knew was closed. Luckily a gentleman saw me struggling with the weight of the trailer and offered to help. Finally we were able to dump it and leave 😡
Steven PExcellent customer service. Well maintained equipment. Smooth rentals experience.
Jon HIt is a very convenient location for the area. The manager is very nice. I do not appreciate that my order somehow got switched to 24/7 when I know I scheduled in person pickup online. From now on, I will only reserve the truck either in person or over the phone.
Bryan SEverything was easy and convenient.
Jennifer JThere was no one there just a drop box
Amy KWas pulled over for not having running lights. Officers said they were happy it had tags.
Sabrena DU-Haul rental of Oliver Springs always quick convenient and always meet your needs
Jessie BI wasn't 100% sure where to park the truck. Other places I have taken them back have had designated spots so I just parked it in the front lot.
Kensi HThe service was excellent. The staff was super nice. I will definitely use again in the near future.
William LWould recommend! Great communication, truck was clean and everything went smooth.
Amy BI've been moving my parents over the last month and between my Dad and myself this is the third U-Haul we've rented (first in my name). Chris was absolutely the friendliest and most helpful of any of the locations. No doubt where I will go if I need to rent in the future.
Don GStaff was friendly and helpful.
jonas bTerrible manager who wasn’t ever on the property and overcharged me without taking me inside to check out. In a rush and not actually at work when he needed to be. Wouldn’t go back.
Kaleb WPerform regular maintenance on u-haul equipment including checking/replacing tires. Our trailer blew a tire today and we were stuck on the highway for almost two hours while waiting for roadside assistance. Would like a full refund for our trouble.
Clinton HThe weather was real bad last weekend when I dropped off the truck and I accidentally left my dolly and a metal shelf inside the truck. I called about it today when I figured out where they were. Hopefully I can get them back the dolly is over 200 at Sam’s
Zyg MVery friendly and professional service.
Maureen FGet their name correct on your emails. U-haul sent me confirmation addressed to Jerry dean Howard. I'm not him or have any of those names. Threw me off and made me concerned about any issues I may have when picking up unit. I had no issues but quite an over site on someone's part filling in my order. Other that good exsperiance
David MExcellent service
Donna LNo one on site during hours. Dropped it off and left a voice message on the phone number.
Keith CGood
Manuel MChris went above and beyond to help me get my trailer even after regular work hours.
Joel OChris in Oliver Springs was great. Needs a raise.
Dan CThe franchise owner was very helpful. Thank you.
Roy Ewas very friendly & helpful
patty dThe trailer I rented had a tire problem with approximately a 4 inch by 12 inch patch of tread missing (the belts of the tire were showing). The tread surrounding the missing patch was worn flat and transitioned smoothly into the area where the tread was missing as if the problem had been there longer than just my rental. Fortunately, I noticed the problem while fueling our tow vehicle and before the start of our 135 mile trip back home. I called the Uhaul HQs and a Repair person changed both tires on the trailer after I waited approximately an hour for him to arrive.
Thomas DThis location was closed when we dropped truck off. Used drop box and worked out well. Sent out our reciept promptly. Would definitely use this location again.
Catherine MThe service I received was on point; excellent! Both location, Oliver Springs and Murfreesboro, TN was courteous, attentive, and ensured the truck was properly equipped and ready for the haul
Diane WVery Friendly and helpful. Really nice guy.
Gail TGreat guy at the counter. I liked the "Sam" note at the desk. That is life there man!
Vilmos KHello, I am sending this email to inform you all on a concern about safety. Yesterday morning I contacted U-Haul to book a truck that allowed me pack my belongings and pull my car to from TN to IL. Before confirming my request and providing my payment information, I asked if U-Haul would be able to hook up my car to the U-Haul truck in TN and if U-Haul would be able to take down my car once in IL. I was told yes for both. I arrived in IL but got stuck in mud, so had to called Shelton’s Towing Company in Carbondale, IL to help get the U-Haul back on the road. When they arrived and inspected the situation, they informed me, based on their 25 + years of experience, that my car was inappropriately attached to the dolly and that it seemed as if I received a malfunctioning dolly. They continued to say that this was extremely dangerous and could cause damage to my car and a terrible accident on the road. Hearing this information was extremely frightening, as I have just driven from Oak Ridge, TN to Carbondale, IL. I hope with this information, you all can work to assure that cars are appropriately attached for customers, and also assure that full functioning pieces are proved to customers so that they are safe on the roads. Thank you.
Aisha JI arranged to leave the uhaul at a different location. When J went to return the truck the check-in had a different location. I called the office where I picked the truck up from but nobody would answer. I couldn't figure out how to fix it so I had to drive it back to the original pickup location which costed me more that it should have plus an unnecessary trip.
Tasha JGreat to work with and will recommend.
Nancy KGreat experience!!!!
William SHours should be posted on door
Joni KChris was very informative and helpful. Truck was ready on time and I got the move done quickly.
Ralph SThe service was outstanding. I would definitely recommend U-Haul to anyone planning a move. The only issue encountered was that the small-size vehicle I really needed was not available, but I received a price adjustment for using a larger vehicle. Overall Great Experience!
MIKE WStore not maned. All transactions done by phone.
Bert JSo close to where I moved. Yea. Chris is great. Thanks.
linda eVery friendly staff and great service!
Nick HI've dropped off equipment to this location several times. Its never open when I'm there. It's not the closest UHaul location to where I stay in TN, but it always comes up as my required drop-off. Who knows why? I have to pass 3 other UHaul dealers on my way to this one.
Burton OEverything was very professional. Will recommend to my friends.
JEFFERY SChris was fantastic! Thank you!!
Amy SChris was very helpful and accommodating. Will definitely rent from him again. I rented in Oak Ridge previously, but Chris was much easier to deal with.
Karen MEnjoyed talking to the operator about some of the history of Oliver Springs
Charles W