Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very informative, friendly and helpful. I would refer them to anyone that needs to use UHaul. Very nice clean office and very good neighbors to a neighbors dog that wandered in and out. They even had a bowl of water so that dog could drink. A1 Ratings.
Debora Williams
Rating:
5.0
Very nice and helpful staff
ANDREW HOPKINS
Rating:
5.0
Very helpful
Joe Perdue
Rating:
5.0
nothing
Shelia Camp
Rating:
5.0
Customer did not leave a comment.
arthur West
Rating:
5.0
Customer did not leave a comment.
Blake Hart
Rating:
5.0
Checkout was a little slow due to internet connection speed. Staff was extremely thorough and ready to help. One change in the system that you might consider. The checkout started at 2:00 PM it was 2:45 ish before contract was in hand and heading out the door. My return time was 2:00 PM. Not a big deal, but I didn't have access to the truck for 45 min while the clock was ticking.
Nathan Leemkuil
Rating:
5.0
Customer did not leave a comment.
Thomas Arn
Rating:
5.0
You are my number one uhaul provider! Thanks for all you have done!
GEORGE A
Rating:
1.0
Customer did not leave a comment.
MICHAEL ARMSTRONG
Rating:
5.0
Customer did not leave a comment.
Travis Williamson
Rating:
5.0
Customer did not leave a comment.
Sandra Lybrand
Rating:
5.0
Customer did not leave a comment.
Sherry Smith
Rating:
5.0
Customer did not leave a comment.
Jerry Wagner
Rating:
3.0
I was rented the wrong item that I requested and the hitch was faulty. Thankfully there were no accidents and I was able to utilize the equipment I was rented for some of the reasons I rented but not all. Staff was not friendly once they realized they rented me the incorrect item. The gentleman working did help after the female employee was rude.
Jessica Penland
Rating:
5.0
The person who took care of us is very accommodating, no problem when returning the truck, she is a nice lady.
Lea Martin
Rating:
2.0
This drop off location was forced onto me by Uhaul, and was significantly out of the way and much further than other Uhal locations. The added distance, forced on me by the company pushed me over my mileage limit and added money to my rental. I spent significant time on the phone trying to change the return location, to no avail.
Paul Reinhart
Rating:
5.0
Customer did not leave a comment.
Stephanus Schoeman
Rating:
1.0
The trailer has expired tags !!! It is not street legal according to the Arkansas Highway Patrol so it was unusable.
Brenda Butler
Rating:
4.0
Customer did not leave a comment.
Greg Stone
Rating:
5.0
Customer did not leave a comment.
anthony aldridge
Rating:
3.0
Customer did not leave a comment.
Peggy Henard
Rating:
1.0
Customer did not leave a comment.
James Drake
Rating:
5.0
Customer did not leave a comment.
Gary Moser
Rating:
2.0
The corporate office took my reservation and secured it with a cc for 8 am the morning of pickup knowing it wouldn't be returned until 9:30. Well I had 3 workers waiting at $25 hr for 1.5 hrs that cost me $112. Then they charged me $429 for a trk and transport that was quoted to me at $279. So I got a trk that was
disgustingly nasty 1.5 hrs late that cost me $112 and at 55 mph it shook so bad I had to slow to 50 mph them they charger me $43 for mileage that the trk was over on. They gave me 250 miles knowing it would take 332 miles to drive to my destination. My last U-Haul ever, I will actively discourage people to use them. I'm done with U-Haul. I hope I can keep as many as possible from using you people. People, STAY AWAY go somewhere else just not uhaul
Randy Brown
Rating:
5.0
When looking for closing time I only saw 7:00. I got there at 4:09 and we were told that the office closed at 4 and the facilities access closed at 7:0]. Thank God that the clerk was still on the grounds because we drove 3 hours to get to this particular uhaul station. I suggest that you put the 2 separate operation hours in 2 different colors for stupid people like me sake. Other than that. Everything was great.
STEVEN DECK
Rating:
5.0
Nothing. Excellent experience.
SUSAN HIGHSMITH
Rating:
5.0
The pick up location and its staff was great! But customer service through the main call center sucks!!!
WILLIAM PARKER
Rating:
4.0
Customer did not leave a comment.
KIRK POWELL
Rating:
5.0
Customer did not leave a comment.
CAROL WINTER
Rating:
2.0
Poor equipment
CHRISTOPHER TRUESDALE
Rating:
1.0
I reserved my trailer and at the same time purchased ($27.32) a hitch and ball on the UHaul website, since I forgot mine at home. The website said The Good Life Storage had the hitch and ball in inventory. Good Life Storage did not have the hitch and told me I had to work that out with UHaul. I went to another Uhaul dealer and paid $38.27 for the same hitch. I want Uhaul to credit by credit card account for $27.32.
JAMES TRUESDELL
Rating:
5.0
Customer did not leave a comment.
LANCE FORD
Rating:
5.0
Customer did not leave a comment.
JONATHAN MINTON
Rating:
5.0
Customer did not leave a comment.
Gary Bone
Rating:
5.0
Customer did not leave a comment.
DIANA BENNETT
Rating:
5.0
I dropped it off at the 525 N stemmons, lewisville, Tx location. The guy that took the trailer off was rude. I know he could talk only because he stated “you need to help me take this trailer off”. Seemed put off to be “helping me” drop the trailer and never said a word even after I said “thanks” and “have a great day”.
ROBBIE NEVILLE
Rating:
4.0
Customer did not leave a comment.
Jeff Moore
Rating:
5.0
Customer did not leave a comment.
alyssa westbrook
Rating:
5.0
Customer did not leave a comment.
MALLORY REED
Rating:
5.0
Customer did not leave a comment.
Edward Sigo
Rating:
5.0
Customer did not leave a comment.
JOEL COPLEY
Rating:
5.0
Everything was good
Melvin Johns
Rating:
5.0
This is one of the best storage facilities I've ever used.
CONNIE MITCHELL
|
Overall Experience
Rating:
3.0
The truck was a piece of junk. It was dirty inside and outside. I had to go to the back of the lot to get the truck and then brush the pine needles and tree branches off.
Rae Nail
Rating:
4.0
Customer did not leave a comment.
Jennifer Thibodeaux
Rating:
3.0
We initially thought a 6x12 enclosed would be best but changed our minds after seeing it and decided to rent the 5x9 utility trailer because it was safer to tow with a Chevy suburban. Your website indicated that the 5x9 was a lower price,but the person at the Good Life Storage did not want to change the paperwork and said we would not be charged until we turned it in. When we turned it in, they acknowledged that we had a 5x9, which cost less than the price for a 6x12 enclosed, but they told us they could not change the price because it was entered in Good Life Storage's computer and told us to call Good Life Storage. We tried to call but no one answered. The overcharge was charged to my credit card and I am disputing it. The woman at Good Life should have voided the first paperwork after we decided on the 5x9 utility trailer. I am not happy about the overcharge and I am not happy with the service at Good Life. I will not recommend Uhaul again if this is not resolved.
NANCY ELLEN SKINNER
Rating:
5.0
I orginally was to turn in my trailer at the Temperance Hill location in Hot Springs, AR. I went there and they were open, but were quarantined inside their building. They were only conducting business via phone. As I and another client stood outside the locked door, they needed to pay with a credit card. The Temperance Hill employee simply unlocked the front door and cracked the door enough to reach out and grab their credit card. Most places are using common sense to conduct business. The location in Clarksville allow clients in with tape marks on the floor to stand 6 feet apart which meets the common sense mark. So, Temperance Hill is operating at a level of paranoia which is why I took the trailer to Good Life Storage location. The Good Life Storage location was wonderful.
Albert Harris
Rating:
5.0
Previous damage done to trucks should be reapplied or clearly marked
Nanette Schapiro
Rating:
5.0
nice helpful lady in the office
Thomas Smith
Rating:
1.0
Had to hook up myself, no help was offered
Tim McCoy
Rating:
5.0
Customer did not leave a comment.
Kelby VonHemel
Rating:
5.0
Customer did not leave a comment.
Ronald Dunn
Rating:
4.0
Customer did not leave a comment.
Jennifer Patrick
Rating:
5.0
Lesley and Pat were both personable and accommodating.
ADRIENNE CONLEY
Rating:
5.0
This location was easy to find and quick to finish the rental.
JOHN REYNOLDS
Rating:
5.0
Customer did not leave a comment.
Terry Thomason
Rating:
5.0
Customer did not leave a comment.
Robert McCullough
Rating:
5.0
Customer did not leave a comment.
Catrina Hickman
Rating:
5.0
Customer did not leave a comment.
Henry Bryant
Rating:
5.0
Customer did not leave a comment.
KARY GOETZ
Rating:
4.0
Customer did not leave a comment.
JOSEPH MEYER
Rating:
5.0
Pat and Tracy were great, the truck ran well, and the storage unit very clean. Good experience.
Michael Moore
Rating:
5.0
Customer did not leave a comment.
STEVEN EWING
Rating:
5.0
Customer did not leave a comment.
J A MEYER
Rating:
5.0
Customer did not leave a comment.
Brian Skinkle
Rating:
4.0
Customer did not leave a comment.
Lon Ware
Rating:
4.0
Customer did not leave a comment.
Kenneth Harrell
Rating:
5.0
Customer did not leave a comment.
Charlotte M Scott
Rating:
3.0
No one available to unhitch trailer from truck so I could unload truck and wouldn’t allow me to...had to drive to a couple more locations, neither “certified” to remove trailer, but thankfully one on hwy 7 willing to help me to take it off so I could finish my move!
Anjoli Cagle
Rating:
5.0
Customer did not leave a comment.
Chris Sanders
Rating:
3.0
Uhaul needs to come up with a system to be able to assist in lifting the tongue of the trailers to help in hooking up or unhooking from vehicle
Matthew Yarrington
Rating:
5.0
Customer did not leave a comment.
Thomas Braswell
Rating:
2.0
If you are going to rent big trailers, you should have people there to help connect them to the vehicle....the one we rented was too big for one person to lift. It had a connection that required someone strong to hook up. I, a 69 yr old woman, know a lot about hauling, but was not strong enough to do all of this and had a major incident on the highway.
this should be fixed!!!!
Jennifer Reis
Rating:
5.0
Love Leslie She was a big help thank you we really appreciate your help Sunday morning thank you very much ❤️
Johanna Lopez
|
Reservation
Rating:
5.0
The most helpful agent I've encountered!
Lawrence Landsverk
Rating:
5.0
Moved in unit 41 on Saturday 4/13. I was pleased with unit
MICKEY MCLEAN
|
Reservation
Rating:
1.0
No one there to help unload trailer. Third place I was sent to. Other issues I hope get resolved. Have used u haul all my life and this is the first bad experience.
Ricky Brewer
Rating:
5.0
Customer did not leave a comment.
Lee Floyd
Rating:
3.0
I was suppose to pick it up at S&S Storage. They didn't have it. This place had it. The woman told me she had been trying to get someone to come clean it. The cab stunk like cigerettes and was full of dried mud. The box was filthy and full of broken glass. She did get someone to sweep the glass out so I could use it. This was not this locations fault. It was either S&S Storage or U-haul!
Tom Dexter
Rating:
3.0
Unfriendly personnel.
John Paul Myrick
Rating:
4.0
Very friendly and helpful.
richard bennett
|
Reservation
Rating:
5.0
I was unable to love Fuentes to family issues and hopefully can rent again from you guys soon!
Bambi Jones
|
Reservation
Rating:
5.0
Friendly people. Clean. Room to move around.
WAVERLY WALKER
|
Overall Experience
Rating:
4.0
Personnel were friendly and helpful. Storage unit was clean and ready to move in. Disappointed the free month of storage was not available immediately at move in but would apply to the second month.
Nancy Karnes
|
Reservation
Rating:
3.0
I dropped the trailer off at this location, but Uhaul said that wasn't the location I was directed to. I thought I had indicated my dropoff location to the pickup location.
Robert Loos
Rating:
5.0
This storage facility is great.
PAUL GRIFFIN
|
Overall Experience
Rating:
5.0
It was a great experience overall
THOMAS TURNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Fastenow
Rating:
5.0
Customer did not leave a comment.
Tracy Lipton
Rating:
5.0
Staff was very friendly and accommodating.
Privacy Request
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Adam Minter
Rating:
3.0
Customer service was excellent
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WELDON GREEN
Rating:
3.0
Decent Storage. Clean and in good location. Good security
Privacy Request
|
First Impressions
Rating:
1.0
They didn't honor the $50 on time deal, the staff was not trained and didn't even have a clue about their daily duties and they couldn't even use their own computer?
Glenn Gregory
Rating:
5.0
They where very nice and helpful and really work with me to bring the money I owe for gas the next day.
DeAngela Reese
Rating:
5.0
Customer did not leave a comment.
Ryan Peek
Rating:
5.0
Vehicle was clean and low mileage. Having a storage facility also makes it super convienent for folks like us than can't get rid of anything. JAM
J A MEYER
Rating:
5.0
Customer did not leave a comment.
CHARLES BEBER
Rating:
5.0
Customer did not leave a comment.
Phil Forrester
Rating:
5.0
Customer did not leave a comment.
Trish Reddick
Rating:
5.0
A+ operation
GEORGE WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Ronald Packer
Rating:
4.0
Customer did not leave a comment.
kumar patel
Rating:
5.0
Customer did not leave a comment.
RONALD ROWE
Rating:
5.0
The staff was very helpful with my rental. I had to pick up later than originally scheduled, and the staff made sure that my online reservation would not be cancelled while I took my child to the doctor. The equipment was there as promised, and the staff even helped hook it up and unhook it for me as I am not as good at backing a trailer. I would highly recommend this as your place to use for your Uhaul needs if they have the equipment you desire.
Kerri Hoover
Rating:
5.0
It is a wonderful facility! Very nice and clean! Very helpful and nice people! Couldn`t have been better!
Privacy Request
|
First Impressions
Rating:
5.0
Sales rep very helpful and polite. Units clean and secure area well lite
Privacy Request
|
First Impressions
Rating:
5.0
I`ve had no problems with this facility. The units are clean. Them employees are very friendly and helpful.
Privacy Request
|
First Impressions
Rating:
5.0
The person who set us up was very friendly and helpful. Had a wonderful visit, on a very rainy day. Would definitely recommend Good Life to others.
Privacy Request
|
First Impressions
Rating:
5.0
Malia is so helpful and flexible am glad to have chosen the good life!