Customer Reviews for Holly Ridge Auto Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Super nice and helpful !!5stars

Rating:

5.0

VERY EASY

Rating:

5.0

Seamless turn in off the trailer.

Rating:

5.0

Maintain the same quality service for other customers that I received and this location will be one of the best U-Hual Service!!!

Rating:

5.0

Kayla was so friendly and kind, and went above and beyond for me when I realized the 10’ truck I rented wasn’t going to be big enough. If anyone needs to rent a uhaul in the Sneads Ferry/Holly Ridge area, don’t go anywhere else. Thank you for your patience and kindness during an already stressful move!

Rating:

4.0

My issue is with the UHaul corporation and not the individual location. I reserved a trailer with a ramp and an appliance dolly and when I got to the location I was told that location hadn't had an appliance dolly in over 2 weeks. The agent at the location worked with me and tried to find an appliance dolly close to where we were, but had no luck. He removed the charge of the appliance dolly and generously provided a no-cost utility dolly in its place. While this was a nice gesture on his part, it made moving two refrigerators much more difficult than it would have been had I been able to get the appliance dolly that I actually reserved and your system said was at my pick-up location. Please do a better job of keeping track of what equipment is available at what location (this is not the first time I have shown up to a UHaul location and been told that what I had reserved was not available).

Rating:

4.0

Great service, helpful fellow in Bill. The truck wasn’t the best, but it didn’t detract from my needs.

Rating:

5.0

Do not switch the location of pick up. I chose the Holly Ridge location for my convenience.

Rating:

5.0

Quick drop off, friendly staff, no issues

Rating:

4.0

The truck had food/beverage residue on the middle fold for chair and the little flip down cup holder thing was broken. It would just say All the way open. Rest of the can was clean. There was a big fake check in the back that blended in with the wall that must've been left in there from the previous renter.

Rating:

4.0

I was given a call the day before our move saying that the pickup location had been changed. This resulted in me having to drive an extra 30 minutes to get the truck and put us behind schedule for our move. Very frustrating.

Rating:

5.0

Great place

Rating:

5.0

Your online reservation webpage is way too repetitive and confusing to navigate, there’s way too many pages to scroll to look for rentals and any add on

Rating:

5.0

very pleasant

Rating:

5.0

I had one bad part to this move and it was NOT with Holly Ridge Auto Mart---actually it was a happy accident that I was moved to this place. Holly Ridge Auto Mart was awesome. The place that I originally booked --the system let me book then later told me vehicle was not available and moved me all around until I ended where I did---the old place would not even talk to me then switched me to customer service I waited on phone for 32 minutes and then when the rep came on she then proceeded to cut me off. So the reserving process was not good but the location that I finally picked up vehicle at was great. Thank you Holly Ridge Auto Mart--the Best

Rating:

5.0

The agent at this location was the most informed and able representative I have come across when renting from uhaul or any of the other rental agencies. He got me in and out in no time and everything was there when I arrived to pick up my rental. Usually the clerk handling the paperwork has no idea what they are doing and it takes an hour or more just to get the paperwork done with several phone calls for help in the process. Then when I come to pick up the equipment it is either not there or it is not what I wanted to rent. I did not get his name, but he is on the ball. I have already recommended him to friends.

Rating:

4.0

The mobile check in is a long process. Most could be done before check in.

Rating:

5.0

Nothing! The staff was friendly, professional and helpful! I will recommend them and will not hesitate to use this location again.

Rating:

5.0

Smooth, easy experience. Uhaul was clean and worked perfectly. Highly recommended

Rating:

3.0

Very helpful in returning the cargo trailer

Rating:

4.0

I got billed for an extra day somehow, when I had returned it properly on Sunday. I supposed because the location is closed on Sunday. I had to call and get the Monday charge taken off, which was done with relative ease.

Rating:

5.0

n/a

Rating:

5.0

Easy pick up, very courteous and friendly

Rating:

5.0

This location was great BUT RENTING FROM UHAUL WAS A HORRIBLE EXPERIENCE OVERALL ! Cost me money gave away my truck twice changed my location FOR PICKING IP MY TRUCK FOUR TIMES HORRIBLE HORRIBLE HORRIBLE AND THEN AT THE END STILL DIDNT GET WHAT I RESERVED!!! Wow

Rating:

5.0

Quick and easy! Bill Long runs a great dealership.

Rating:

5.0

Very helpful in explaining on how to use tow dolly.

Rating:

5.0

Top notch job in every respect! Made us feel like they wanted our business, showed us available configurations, and made sure we were satisfied with choice and had everything we needed. Just terrific people! Will definitely recommend them to anyone needing a box truck or trailer rental.

Rating:

5.0

Truck itself was clean. However, when putting this particular vehicle in drive or reverse it would shift hard. Driving and handling was rough and felt like you were driving a buckboard. The driver door was squeaky and stiff. The roll up door in back has difficult to roll down and latch and the ramp required two people to put it up into the latched position and to take back down. Rolling it back in was also a problem, the ramp would not easily roll all the way back into the latched position.

Rating:

5.0

Fast and efficient drop off.

Rating:

1.0

it was not the location it was uhaul itself i had problems with and it was the worst most stressful experience while having to move that i believe i could have had! UACCEPTABLE and uhaul could care less! sent me 3 different places for a trailer to haul my truck. 1st place was 3 hours away 1 way and when I got there they didn't have the equipment!!! Then they claim they found the equipment in Porters Neck so drove 1.5 hours back the way i came but they would not let me take trailer because my truck had no lights to hook to trailer because I had no idea id be driving all over Gods green earth to find a trailer with my truck. was hooking it to a 10 foot uhaul. So had to drive all the way back 1.5 hours away to pick it up the next day after packing up the moving truck. so they hook the trailer to the uhaul and I'm in there doing the paperwork and the guy says i cant rent u this trailer it will not accommodate your truck. at this point I'm beside myself!!! You didn't know this the day before when I was there??????? so now 8 hours now of driving around for a trailer in 2 days and your telling me I have no trailer and im moving the next day???? Mind you I scheduled this truck and trailer way in advance and even called uhaul Tuesday to make sure I was set up! So they say they find another trailer in LUBERTON, NC!!!! yet another 1.5 hours from where I am already and they want me to go pick it up!!! r u fucking kidding me?!?!?!?!?!?! no compensation for gas for driving a full uhaul all over NC! No offer to take one of their trucks to go get the trailer NOTHING! They actually were going to make me pay for 1 of their trucks to go get it! UNBELEIVEABLE!!! Just free miles which i didn't need and 20 bucks off the truck and that was from the very first women I spoke to before I even went to pick the truck for having to drive to Leland, NC the 1st time for no trailer! That didn't even cove gas to get there! So needless to say I will NEVER use uhaul again and I will announce what horrible service i received from you on every social medial outlet I can!!!!!

Rating:

3.0

You have locations on every corner and mid-block on every road, town city, village and middle of nowhere. I didn't know one was any different from the next one. Was I supposed to notice something different?

Rating:

4.0

Although not a huge issue, vehicle access to the trailer storage area could be better. The customer service was outstanding and

Rating:

2.0

Truck was not available at the scheduled pickup time due to the location owner not entering the information correctly. This delayed our pick up for 2 hours.

Rating:

5.0

Improvement is not possible for this excellent location unless perhaps you provide fresh backed chocolate chip cookies with every rental.

Rating:

5.0

None

Rating:

2.0

Truck sounds like it’s falling apart and windshield had a crack didn’t notice until I got on road. Gas tank was not half full like they said

Rating:

5.0

Great customer service!

Rating:

5.0

Give warning that it is difficult to turn around since there is no left turn lane into the business and you have to go past the business to find a safe place to turn around. But the staff was super amazing and friendly and called to make sure and walked through the whole process! Super easy to deal with!

Rating:

5.0

Everything was Great. Knowledgeable person that rented and explained the use of the rental equipment.

Rating:

1.0

This was NOT the location of the drop off. The drop-off was at Holly Ridge Auto Mart on US Highway 17, Holly Ridge, NC.