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Joanne C
Customer Reviews for Postal Magic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic customer service. Thank you.
Benjamin TVery Friendly, Professional and supportive.
Richard cThe previous owners of Postal Magic weren't the greatest. The new owner is so friendly and helpful. This was a great experience!
Jeff JJust to make sure that the gas tank reading is the true and correct.
Maurice RI had an absolutely great experience! I would just say keep doing what you're doing , at this particular location anyway.
CHRIS KHorrible experience. I rented the truck with a dolly. It was not even there. Then now im being charged for a missing dolly. When they never put one there.
Raouf AVery polite and quick.
GREG EThe woman that helped me at the counter was wonderful, the location was extremely hot(no AC). The truck, was another story, i got in, tried to move the seat forward and it would not move, I had to get out and physically work on the seat to get it moved. Then, I went to take the parking brake off, and the handle was broken, I had to have the woman working there come out and help me. After that, it was ok.
Mary CKeep doing what you're doing, its' working!
Richard MKlijust make it clear where to drop the key after ofice ko I'm
Alexander IThe process for returning the truck was quite easy. The counter person told me where to park the truck and to take a pic of the milage and gas level.
Kathy CHey, so the truck you rented me had graffiti on the inside AND the outside of the truck. And the thing is I rented this truck from you a while back and it had graffiti on the inside of it then! So instead of cleaning it you let someone also graffiti the outside of the truck and then you rented it to me! It was totally embarrassing! And also an embarrassment to the people I was helping move, and then an embarrassment to the assisted living facility where we were unloading (and they gave me an earful!). I would like a refund on this truck rental. I don't know if you can do that through this, if not I'll go through customer service.
Jason UThe customer service was excellent!
Janelle RThey are not set up to do well. The system that U-Haul uses is frustrating and adds extra stress to the process. The app did not leave enough time to enter in all the items, when it times out it does not allow you to head back to the prior screen to continue with the check out process. The blankets that were supposed to be in the bed of the truck was actually a used mattress cover and pillow cases, I had to use my own blankets for the move. The whole process was stressful. The customer service representative that I called for help and the last working at postal magic were wonderful and helpful. The online app does not set them up well.
Kate JThe UHaul.com app on phone was frustrating to use. I found response/refresh was slow. I had to access my account through the link in the email vs. using the actual phone app. Otherwise, I am pleased with the equipment and how easy check in and check out would have been had the app been working as expected.
Rogelio SThe location and personnel at the location were excellent. The uhaul website and app were problematic.
STEVEN KI was provided with exceptional service & he was so helpful and provided great insight on my cross country trip!! He truly went above and beyond to help me secure the perfect truck and set me up for a successful trip!! He was so friendly and I was thankful for his kindness and patience!! We need more people like him!!
Aracelly CThe employee was very friendly.
William BConvenient location in Camarillo. A bit of a walk from drop off point to office.
Scott M