The location was fine however, incurring further charges on my account for a truck that was returned 3 hours early is absolute nonsense! My bank account was charged an additional $210.44 for no reason!! I originally placed the order for park ave w. Upon arrival I waited 10 minutes for the girl to get off her phone and wait on me, she was rude and was told they didn’t have the truck I wanted. Was sent to park ave e. Was told I could return at the other location but upon arrival was told I’d be charged double if I did so and found out there was in fact trucks there that morning, the girl apparently was too busy on her phone to do her job! I took truck back to park ave e 3 hours prior to being due. It was clean, gassed up. I received my receipt with charges for $72.55 and thought it was all good. A week later I received a text and email stating the truck was not returned and they were charging my account. I filed a dispute, heard nothing back from anyone and found they had charged my account an additional $210.44 as of 3/20/24!! I will never rent from U-Haul again!! Now I have to file a police report and dryad dispute with my bank. What an absolute crap show!
Michelle R
Customer Reviews for Family Auto Sales & Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything. The dealer you guys sent me to should not be responsible for sharing/using any of the U-Haul items. They don’t have any idea what to do. Took money out of my account. And literally refused to check the U-Haul in after it was returned until the next day almost 24 hours later. I’m beyond livid.
Hunter C