Customer Reviews for The Storage Key
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had booked a renta for a cargo van when i got there it hadn’t been returned from the previous customer so i had to rent a more expensive unit !

Rating:

5.0

Awful customer service.

Rating:

5.0

The after-hours drop box for the keys is WAY TOO SMALL for the smart keys for the vans. It will not fit and had to call customer service and was instructed to put it in the glove box and not lock the car. I was also advised to take a pic of it " just in case". This is not safe nor is it professional. Please update your drop off equipment so customers don't have to worry about being charged extra for something that is not their fault. Other than that, staff at the Storage Key were so friendly and helpful! I love doing business with them and have been for the last 10 years. Thanks yall!

Rating:

5.0

I reserve the vehicle the day before I picked up and it was ready to go when I arrived. Personal was extremely nice. The truck was clean and road worthy

Rating:

5.0

Please improve the app when it comes to sharing location. It wouldn't allow me to, so I had to wait 15 minutes to chatting, she advised me to use the web browser and that worked. However it did not give me a code. So i had to call back and wait for 35 minutes on hold. They finally gave me a code, but I didn't get into the truck for an hour an 15 minutes.

Rating:

5.0

Everyone was friendly even when I brought the truck back later than promised and gave me a chance to fill tank back up I would use this location again no hassles didn’t take all day clean environment and equipment

Rating:

3.0

Steering alignment needed fixed but everything else was okay

Rating:

5.0

Great experience

Rating:

5.0

Check all markers lights in trailer

Rating:

5.0

Great customer service. The employee Cam provided excellent customer service!

Rating:

5.0

Open on time at 7:00 am, friendly and efficient.

Rating:

5.0

Everyone I spoke with at UHaul was kind and helpful. However... The first answer to every question is to "please go to the app" . Your app needs work. We had a flat tire and the app response was "page not available" same thing when we tried to return the truck after hours

Rating:

2.0

Rental maintenance and routine checks needs to be done on all equipment, and check thoroughly before made rent ready for customer use. Knowledgeable on equipment needs.

Rating:

2.0

Called ahead letting them know I’d be late. They said not to worry if no one was there as they had cameras in place. Also told there would be no after hours charges. Next day I was charged $30 late fee.

Rating:

5.0

My rental was convenient and everything went well.

Rating:

5.0

Have used this facility many times and will again if needed! Great staff to work with!!!!!

Rating:

5.0

Never had any issues there. Always had a pleasant experience when calling in my payment. Units were well lit. Very easy and smooth when I moved out. Would recommend this storage location anytime to anyone.

Rating:

4.0

Both locations were great .

Rating:

5.0

Inspect your vehicles after each use. I was rented a 15 foot truck that should not have been on the road. The truck was mechanically unsafe.

Rating:

5.0

I use this location regularly. They are the best!

Rating:

4.0

Everything worked fine the way it was.

Rating:

2.0

The guy that helped me was cool. The woman sitting at the desk didnt speak.

Rating:

3.0

My issue is not with the drop off location at all. It is with the process and functionality of U-Hauls after hours drop off phone app and actual online website; neither of which were usable to return my truck. I tried for forever to get the app to work and called the support line for help, which really was barely helpful at all. Was told I would be transferred to someone who could close my contract, but was then told by said person that they can't close it out and I could try online which of course wasn't working either. U-Haul needs to have the helpline people have the ability to return a vehicle or what-have-you, not just tell people to go online and hope for the best.

Rating:

5.0

Good

Rating:

5.0

I’ve had to use them several times over the years and they were excellent every time!

Rating:

4.0

I didn’t realize until it was too late that the truck I rented didn’t have a loading ramp. While that’s on me, a heads up would have been nice

Rating:

5.0

Very friendly service, the trailer I rented was in good enough condition and the employees were all very helpful

Rating:

4.0

Great space but needed more flexible hours to access our trailer.

Rating:

5.0

Everyone was great and everything was great! Thanka!

Rating:

5.0

Space clean and very accessible. Staff very helpful. Highly recommend the facility. No complaints whatsoever.

Rating:

5.0

I would highly recommend Storage Key. They provide great information and excellent service. If you have a need for a climate control safe storage area this is your place.

Rating:

5.0

Everything was “easy peasy”! Great folks, clean location, explained the process, made sure everything worked correctly, and they got me on my way. Thanks!

Rating:

4.0

I noticed that the truck had an exhaust leak and smelled of gas as well. It had a bad well squeak that got worse the longer I drove it. Also, I think the power steering fluid may have been low because it wined the whole time and I couldn't turn the steering wheel unless I was moving. Other than that, it served our needs and was clean. Thank you.

Rating:

5.0

Great local hometown service!

Rating:

3.0

Experience was alright. Wish the uhaul that I rented didn’t smell like a dumpster.

Rating:

5.0

excellent staff all was good

Rating:

5.0

Best storage facility I have ever used. 3 years and not one problem or complaint.

Rating:

5.0

Conveniently located. Gracious, friendly staff/owners.

Rating:

5.0

Ot sure. This location always goes above and beyond to help customers!

Rating:

5.0

Extremely professional customer service. Outstanding and would highly recommend !

Rating:

5.0

All aspects of the rental process are already excellent. Online selection of the location and truck description is easy to follow. The onsite staff at the rental office were friendly and well informed. The literature instructions were easy to follow and the information provided by the staff supplemented that data. The truck was clean and easy to drive. And the check back in process was streamlined and simple. Uhaul has a trouble free truck rental process already in place. Count me contented. Thank you

Rating:

3.0

My unit got broken into and a lawnmower was stolen. Found out only after I alerted the staff that my lock was removed and a new one was on there. They put their lock on and didn't notify me of the change. When I called they informed me of some break-ins but later reviewed footage to see my lawnmower being stolen. I didn't feel like my stuff was too secure after that.

Rating:

3.0

Crazy expensive. Cost over 250$ to move from Cartersville to ballground.

Rating:

5.0

Great experience at this location.

Rating:

5.0

This is the second time I have interacted with the people at this location. The employee met me at the door and had me on my way in less than five minutes. Much appreciated.

Rating:

5.0

Nothing

Rating:

1.0

I would only use storage key...for my storage needs...very friendly always helpful. Thank you.

Rating:

5.0

If you ever want a great storage unit to rent, Storage Key is the place. Friendly and clean.

Rating:

5.0

It has been a pleasure working with the team at storage key!

Rating:

5.0

I held my things here for over a year and I always felt comfortable that my things were safe. The staff was always friendly and helpful as well.

Rating:

4.0

Really satisfied with how well the upkeep and customer service was. Only complaint was there was no access after 6pm, unlike some of the other locations. There were a lot of days we didn’t get off in time to drop stuff off and either had to wait til the next day or later depending on the time. All in all, I would use again in the future. Prices are competitive, lots are secure, and all employees were exceptional

Rating:

5.0

i had an amazing clean big storage unit for a great price! Really hated to give it up but i no longer needed the storage space.

Rating:

5.0

Very clean & nice. Staff was always polite, helpful & friendly. Only con is they close at 6pm and I get off at 5 so hard to go sometimes during the week. Weekdays are fine though

Rating:

3.0

My unit was covered in dust from the next door construction not happy lot of stuff ruined .

Rating:

5.0

I’ve used Storage Key off and own for over 23 years and have never had one moment of worry about security or lack of attention. Many times I’ve had to correspond with the staff from out of state and they always responded with courtesy, attention to detail and honest concern. The antiques stored in their climate controlled units never showed a trace of damage. This facility and staff are beyond exception!

Rating:

5.0

Will use your facility again when needed!

Rating:

5.0

Clean place and felt my stuff was safe there. I recommend this place 100%. Good prices too.

Rating:

4.0

Sunday hours inconvenient, otherwise a great place snd would highly recommend!

Rating:

5.0

I liked the the parking areas were clean and free of debris. They were well light and I never felt unsafe being there.

Rating:

5.0

Thank u all.

Rating:

5.0

Wonderful staff. Very helpful. The hours of access didn't work with my work schedule

Rating:

5.0

As always, The storage key went above and beyond with customer service. We were completely satisfied. Thanks again. Have a great day.

Rating:

5.0

I put “no” under clean and well maintained because some of our stuff had mold on it when we got it out. We were told it was climate controlled so that shouldn’t have happened. We were able to save it, though. Otherwise, it was a decent place to hold our stuff for a few months.

Rating:

5.0

It was great!!

Rating:

5.0

This is our third time using storage key. Super clean security is great hours are very good. If needed we will be back.

Rating:

5.0

Everything went well from the beginning to the end. Every one was very helpful and convenient when I needed to ask questions. I felt that my stored items were safe for all the months i needed. Thanks to a great staff.

Rating:

5.0

I have had a storage unit Storage Key for quite a few years. I actually had a unit, moved out of town, came back to town and had another unit. The quality of your facility is excellent, customer service and your staff is excellent as well. My overall experience has exceeded expectations. Thank you for the service you provided when I needed it!

Rating:

5.0

Always clean, staff very friendly, professional and pleasant.

Rating:

5.0

The Storage Key team was amazing and helpful. I cannot stress enough how amazing they are! Thank you!

Rating:

5.0

Courteous and will respond quickly to all your needs...Thank you Storage Key

Rating:

5.0

I never actually used the unit during month leased. I’m awaiting a drive-in storage unit when one becomes available.

Rating:

5.0

The folk were always courteous and friendly they took pride and watched over your property 5 stars

Rating:

5.0

I'm definitely glad I found y'all when I needed a storage facility. The staff has always been friendly and helpful.

Rating:

5.0

Wouldn’t have wanted to have a storage unit else where. Such kind staff.

Rating:

5.0

We were happy with our spot at the storage facility, unfortunately we moved to far away to keep our RV or boat at your facility.

Rating:

5.0

In the last 4 years, we have rented space and stored my boat as needed. The facility is always clean and my stuff was safe.

Rating:

5.0

Simple and easy, great staff and place

Rating:

5.0

The biggest inconvenience is that you only have access to your unit during office hours and someone with a full time job has difficulty getting there before they close at 6. They should have a gate access with individual codes and cameras so they can monitor who is coming and going.

Rating:

5.0

Very helpful and accommodating to clients and will feels very secure and safe. They offer affordable insurance for the contents of your unit. The grounds are well kept. They have everything you need for packing and also sell locks right there in the office. Employees always greet you with a smile and seem interested in your needs. They are very reasonably priced for such a nice place and convenient location, as I absolutely looked around and priced many storage facilities. Would recommend without a doubt.

Rating:

5.0

Very accommodating, patient, kind. Space very clean and well-maintained. Thank you

Rating:

5.0

I had trouble with the unit being about 8" off the road. It was too big of a step up then step down carrying boxes. 6pm closing was too early. I had to have someone help me after they got out of work.

Rating:

5.0

This storage was great ! I would highly recommend it to anyone!

Rating:

5.0

Staff was always very friendly & polite. I'd prefer 24 hr access though if I need to store stuff again.

Rating:

5.0

Satisfactory experience! Thanks so much!😁👍

Rating:

5.0

Thank you for providing such a fine place to store my items. It definatly made moving less stressful!

Rating:

5.0

I have nothing but praise for storage key and the staff,

Rating:

5.0

I was very satisfied and yeah I was great

Rating:

5.0

I really felt my car was in a secured place with a gated area and cameras. While I do understand it still is a park at your risk. I was quite disappointed to see my entire under belly of the car was stolen while on property that was gated and cameras installed. I notified the staff before we left the yard. The gentleman told me to come back the following day(Monday) to address with management. That Monday I returned an spoke to a woman who did apologized and said that there is nothing they can do because our policy is park at you own risk. She but without knowing when it happened it would be hard to find it. You cannot imagine the feeling I had, just landed from overseas for almost 18 months now stranded in Cartersville, with no transportation. The business trip was not a pleasant one since now we have to rent a car and still pay to have the car fixed. Without video proof insurance was not going to pay for this. With frustration, I cancelled my service with Storage Key. I would use the service again but for storing the car inside a locked storage shed.

Rating:

5.0

Clean, safe and very friendly staff however, the website was often down and I could not pay my bill online and had to go into the location to settle the monthly bills.

Rating:

5.0

Would definitely use them again!

Rating:

5.0

Had a RV spot for many years and have no complaints. Friendly staff and always helpful.

Rating:

5.0

Perfect

Rating:

5.0

Sometimes I needed to get in when closed but the hours were posted so it was on me

Rating:

5.0

I used this place for about 9 months while I was renting a room too small for ask my belongings. My stuff was sage, secured, staff are awesome. I’m an idiot who forgot my lock key twice and they cut it for me. I fell behind later on payments a couple times and they worked with me. If I ever need to store something again I’m 100% coming back here and no where else!

Rating:

5.0

I was pleased with my storage facility. Clean and friendly place to use. Highly recommend

Rating:

5.0

THANKS A LOT ......

Rating:

5.0

I would definitely use this place again for my storage needs...three thumbs up!!

Rating:

5.0

I’m sorry I left some tires behind. I was out of town and didn’t get to get them out. Are they still available for pickup?

Rating:

5.0

It would have been nice to have a later closing time. I think that the closing time should be adjusted to daylight hours. There were times that there was plenty of daylight left but we had to leave.

Rating:

5.0

Our unit was climate controlled. We had no issues with dampness or mold. Also there was no evidence of “critters”. We had our possessions in storage for 3 years. I would recommend this business to anyone needing a safe place to keep their possessions

Rating:

5.0

I will use your company again if i ever have to move and have storage. The staff was always friendly and always helpful

Rating:

5.0

I was there for years and had zero issues and was completely satisfied. Thank you!

Rating:

5.0

Thank you Micheal an staff for all the help we received the last 2 years. The storage facility was clean an secure. The staff was always helpful an polite. Thank you

Rating:

5.0

I’m grateful for costumer service at all times, even when I was late. If I’m ever in need of a storage facility you will be my first call. Thanks again.

Rating:

5.0

Your facility is clean, safe and secure...

Rating:

5.0

very professional and friendly people working here! Thanks!

Rating:

5.0

We appreciate Storage Key! Thank you for taking care of us!

Rating:

5.0

Everything was great. I felt I didn't have to worry about my items being safe and secure. I would highly recommend them and would use them again if I had to do it again.

Rating:

5.0

Great experience! Very friendly and accommodating, move-in and move-out were easy. No issues at all. Would definitely use again!

Rating:

5.0

I moved all of my stuff out of the unit in July/august and yet I have been charged for the unit since and now have an outstanding balance even though I told them I wanted to cancel!! It is now January and it shows my move out date is “1/20/21” when it should have been canceled when I called to do so months ago!!

Rating:

5.0

I love Storage Key!!

Rating:

5.0

This facility far superseded my expectations in every aspect. The Howren family of businesses knows the true meaning of customer service and delivery of efficient and value added service. As a military member they are there for me even when I am not aware of it. Colonel John W. Strain II

Rating:

5.0

I will be back for a smaller unit next February. It was so convenient and near our home. Everyone was very helpful.

Rating:

5.0

The storage key is top notch! I’d definitely use them again and again, and recommend them to everyone looking for a unit! Thank you for making it easy to store my items

Rating:

5.0

Everything was great!

Rating:

5.0

Facility is safe and easy to access. Storage units and clean and well maintained. Staff was friendly and efficient.

Rating:

5.0

Everything was very easy and well-organized. The staff were friendly and helpful.

Rating:

5.0

Excellent storage space and reasonably priced. It was perfect.

Rating:

5.0

Conveniently located with plenty of units to choose from.

Rating:

5.0

My unit was raised above ground level. I had no worries about water coming in. The unit was very clean and easy to get to. The people in the office were very friendly and helpfull

Rating:

5.0

We couldn’t have had a better staff and units anywhere!

Rating:

5.0

Was very great

Rating:

5.0

Staff was always friendly and very helpful. The two rooms were I rented were what I needed with easy access

Rating:

5.0

Everything was great I really liked the prices.

Rating:

2.0

Rats/Mice are bad. There are bait traps the minute you open door on both sides for bugs and mice. Your furniture will be used as a rat breeding and sleeping ground. Even the inside units are infested.

Rating:

5.0

Very nice and secure.

Rating:

4.0

Very clean and organized. Helpful staff. Couldn’t imaging the experience being any easier. Would recommend to everyone

Rating:

4.0

Need to have 24 hour access for people renting the units (Only) After office hours

Rating:

5.0

Ann was absolutely fantastic in helping me when I was iin a very urgent situation. Thanks so much!!!!

Rating:

2.0

Better security system in place, locks being cut off your storage unit and sorry just does not cut it.

Rating:

4.0

Easy access, clean, well maintained. The only problem I had was the light inside the unit was out.

Rating:

3.0

My plans changed and I did not use this reservation.

Rating:

3.0

Looked fine. Any questions or concerns I had were taken to office staff.

Rating:

5.0

everyone at storage key was very helpful.

Rating:

2.0

I did all the sign up for the unit on line. When I got to the storage unit I was told they are not hooked up to the internet booking site and I had to start all over. Too time consuming!

Rating:

5.0

Quick and easy! :

Rating:

2.0

It turns out that The Storage Key is not participating with the online reservations. So the handling fee did not do anything. I had to completely reserve the unit over again when I got there.