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Nancy B.
Customer Reviews for The UPS Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The amount is too much for the distance. Kindly be considerate and reduce the fee of your service. not that you provided a driver, we drove this vehicle by ourselves, so i do no see any reason why it should be that expensive. i spend close to $700. That doesn't make sense to me. However, the service is smooth and good.. REVIEW YOUR PRICE. Thank You
Olumayowa O.Ya, some company. Arranged to have the truck one month in advance. Got to depot to pick up truck. CLOSED !!!? Had a moving crew sitting in their vehicle for 1,5 hours. While on phone for an hour , I took a chance driving to another U-Haul depot and there was a truck. I mean, your service operators just kept transferring me, precipitating another 20 minute wait. I used to be in service industry. That was the epitome of poor service. Another family went through the same thing as me. They were sitting there waiting, on hold. Incidentally, the gentleman at the U-Haul depot, where I rented the unit was first class.
Dean U.Needs a bigger space Congested
James G.Trailer was not swept and had water in the front corners I noticed when I swept it out. Trailer leaked and some of my contents got damaged. The gentleman at the counter was very nice.
Heather C.Great Service as Always
ROBERT EUGENE G.Excellent location
ROBERT EUGENE G.Good location, good lot, good hours
Mark W.Nothing negative to say about the drop off location. Seemed fine, and the person there was very helpful, their time was appreciated.
BRADLEY TERRANCE P.right away as soon as i called it was pleasant. From the lady that took my booking to the dealer who rented me my trailer. my experience was positive, good, kind people. thanks a lot.... Gary DEAN.
GARY D.Considering most of my stuff was wet truck leaking somewhere
Leonard S.Friendly staff.
Rene L.Friendly and knowledgeable staff. Definitely returning to this location again.
MARVIN M.Excellent help
ROY F.Really good service, thank you for everything
Tomas G.From begging to end it was great. Robert was excellent from Grand Lake Road
Robbie B.Great Service
ROBERT EUGENE G.Great rental experience
ROBERT EUGENE G.Have a local phone number to contact
Kenneth P.Excellent equipment, friendly staff.
Keith B.Awesome . Great people
Adam B.Excellent experience. Always reliable equipment.
Keith B.Worker was really friendly overall good experience dropping off the trailer
Johnathan M.If it wasn't for lack of options, I'd never engage uhaul ever again in my entire life. Absolute piss poor customer service or customer concern. Though this review may not be location specific; I'll take any opportunity to put this incompetent losers on blast. I had a 26 foot truck booked a month in advance, with movers scheduled to arrive at my residence the following morning. I received an email less than 24 hours notice for pick up that no truck was available in my area. The alternative was for me to drive 3 hours away to pick one up at another location. This was unacceptable in my opinion. I basically was forced into using a 12x6 tow behind to move my entire family. I had to take extra days off work and make as many as 10 trips to ensure i had everything successfully moved. Basically I was told too bad, the current truck renter extended the use and was given a 50 dollar credit. Think twice, look into alternative options because there's no guarantee your rental will be available when you actually need it. Absolutely horrible experience and I'd never recommend utilizing uhaul to anyone.
Stephen P.The guy at the counter was very friendly and helpful. The cab of the truck was a bit muddy. I don't care, and didn't complain about it or bring it up as I wanted to get going, but when one is expected to bring it back clean, it's hard to know how tolerant the receiving side will be
Karen B.No one was there for drop off or Monday ti talk to anyone.
diane R.Thank you!!
Jennifer M.Truck share is a great and convenient idea
Laurie M.Nothing, the employee was very professional. The 4x8 trailer towed very well behind our suv.
Thomas T.Awesome experience
Dianna B.Once we got on the road we noticed the back left brake light and blinker were not working
John M.Great customer service by uhaul over the phone when there was a mix up with my booking.
Jessica M.Good dealer to rent from.
Robert G.As always greats service and helpful ideas. This time and the first time moving a piano for my grand daughter. Thank you
warren M.No dealings with personnel, just dropped the uhaul and handed in the key.
Maikell L.windows were very dirty hard to see out of
Eldon S.The only complaint is that they are trying to charge be $52 in fuel for 12 miles of driving.....not happy!
Linda M.We had an issue when picking up the truck which was our end not yours, we called and the lady was wonderful in helping us work through the pickup. Kudos to her for her patience with us. She was amazing. The drop off process went smoothly, loved being able to complete it ourselves.
Brad D.The store owner and location were excellent. The mileage rate was too high. I was seeing 0.89 per kilometer, and instead was charged 1.40 a kilometer?! Also the 19.99CAD pricing is vastly understated. I think honesty is important in customer relationships. I will struggle to justify using Uhaul again, and on a personal note, I may try to find all alternatives before using simply on principal. Bait and switch, false advertisement, and price gouging (ALL UHAUL's STRATEGIES). UHAUL needs to fix it's corporate approach before I use them again.
James S.I booked a 15 footer for 2 days 3 months in advance. Got a call that week that I may have to pick up from a different location. Ok that's no bigger. Wee of I get a text I may have to drive 2 hours. I called and they told me it is 200kms away. I told them that is not possible. They told me they could get me a slightly smaller one so I said ok. I got to pick up and they changed me from 2 days with a 15 footer to 1 day with a 10 footer. I was setting up an event and did not have nearly enough room to fit everything and then tear down took hours or using vans and trucks because I had to have the truck back. Even though I booked for 2 days.
Brandon F.customer service was the worst. Not helpful or informative on exact details provided.
Matt W.First time renting a Uhaul truck. Awesome service. Would highly recommend to everyone.
CLEO W.Great U-Haul Dealer
Robert G.I want to commend the UHaul personnel in Keltic Dr as he is very friendly and kind.
CATHErine C.Great location to rent from
Robert G.Love this place.
Andrew M.This was the worst experience I've ever had with moving. The truck was not where it was suppose to be, the workers were rude. I was charged wayyyy more than expected. Overpriced for bare minimum
Cheyenne E.Very. Bad. Service. The. Commmunation. Between. Myself. And office. Personnel. Very. Bad. Have. Them. My. Information. When. I regestered. For. Truck. Such. As my. Credit. Card. Info. Which. I confirmed When. The. Primary. Driver pickedUp. The. Truck. He. Had. To. Pay. For. It. They. Said. I did not. Have. Card. On. File. Which. I. Had. I would. Suggest. You. Educate. Your. Personall
annmarie D.Great customer service and always friendly.
Trevor N.Our ramp did not work. We had to get road side assistance to fix it. We were not about to use it all day. Not impressed at all.
Ronald B.GREAT SPOT TO RENT AS ALWAYS
Robert G.Good Location to Rent From
Robert G.Good location to rent a U-Haul
Robert G.