Customer Reviews for The Ups Store #3340
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of The Ups Store #3340
I needed to go 600 miles (Maine to NJ). I checked the oil (and all other fluid levels) prior to my departure. I found that the oil was nearly 2 quarts low -- I purchased 2 quarts of the recommended oil from WalMart and put it in. I also had to put nearly 15 pound of air in the inner left rear tire (to bring it to the recommended 80 pounds). I don't mind checking these items during my rental contract BUT all of these items should have been checked and brought up to recommended levels PRIOR to me getting the truck. Also, "Mom's Attic" was very dirty and required cleaning before I could put my bedding in it. Overall, you get a 7 out of 10 rating from me.
Classic bait and switch. I reserve the cargo van at a different location several days before I need it and am told I receive a phone call if there is a change.... no phone call came but I received an email the night before the 7 AM reserved pick up and am told the location has changed and so have the time - more than 5 hours later. It seems to me that this should have been known much sooner and I should have received a phone call as promised when I made the reservation (emails can get lost or directed to junk mail folders).
They made the drop off smooth and easy. Super nice group. LG
The 9 foot cargo van was easy to drive and I would not hesitate to rent it again. It was clean, had lots of cup holders, seats were very comfortable, it handled well for acceleration and breaking and had good visibility with the side mirrors. I drove on the interstate and inner city.
Good service, friendly and efficient.
Paperwork is to long and mileage rate is expensive.
I was in a hurry to rent a truck n get my personal things moved and I had exceptionaly fast service and on my way. Thank you for that!
Although i know it was my fault, i left a coffee cup and very small emptybox in the cab. I was about 20 miles away when they called and told me that i had to come back and remove the items. Or i would b charged 25 dollars. I drive back to remove the 2 items. Thinking itcould have been done by attendent. If i left food or more than 2 small items i would have understood. Customer friendly would be much more important than calling about such a small problem. We moved from our house of 44 years tooursummer home. That coffee cup and small box was not a prioty to me. Very sorry that i did soleave items in truck. Would have appreciated if someone had taken the coffee cup and box out for me. Gor this silly readon i feel U haul is not customerftiendly. We spent close to 800 dollars to rent this truck. Supposed to leave 3/8 th. Of a tank left 1/2 tank. This should have far surpassed the coffee cup and box. Again customer friendly is very improtant in this day and age.