Fast friendly service. Quick check out and help hooking up
Steve G
Customer Reviews for Thiele & Sons Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I checked in clean and full of gas and uhaul still charges some fake $ 16 fee for nothing will never use again. Worst company ever.
William FTheile were exceptional after the Princeton location failed to answer the phone as we were instructed to do- Princeton location wasn’t open as advertised and shouldn’t be allowed to be a location!
William HThere was still snow from a big snowstorm that had happened a week ago on the windshield. There was still an advertisement sign in the front window.
Michael HThe truck was filthy inside the cab, and in the box for cargo the tow dolly because of the storm was completely froze up, and we had to unthaw it to even get the straps to ratchet secure. It wasted two hours of my time, and almost made me late this is no fault of the shop where I picked up, I don’t think
mona pThe item was dropped off outside of business hours
Stacy TOutstanding service by Aaron!!!!!
Reza ZNo after hours number. Facility said open Mon-Fri on phone but did not state that they are closed on certain federal holidays (not all independently owned areas close on federal holidays). Confusing drop off location on site
Zyonne TI had to wait hours before someone was able to actually help me. I also bought full thank of Gas cause the fuel gauge was not accurate!
Beatrice AThey were closed during business hours.
JEREMY CEasy online pickup
Ken LHad us turning in the truck on a Sunday with little to no instructions ahead of time. Had no idea we needed to take a photo of our odometer, no-one was working at the garage that day, waited for over 15 minutes for someone to say go ahead and leave it there.
DARRELL BProvide the extra rental equipment with the truck rental.
Michael PThe apps lite bit complicate
ali rThe provided pictures at pickup did not show the damage to the trailer, also the license plate light was out and needed to be replaced.
JUSTIN RLocation was hard to find and little space was given for the truck. The app was unstable and made checking in the truck frustrating as there was no in person staff available.
Kelly PAaron was kind & very accommodating. I would HIGHLY recommend this Uhaul location over any others in the local area.
HOLLIE LAwesome customer service!!!
Victor Gfast friendly service
david dThe person who checked the uhaul back in was friendly and welcoming.
Tara DGreat customer service. Not a lot of inventory at the location.
Thomas HI used the my mobile device to receive access to the truck. Both the customer service rep and the online video made the pick up process seem like it was fast and easy. It took about 40 minutes to complete the process. Over all the experience was good - it just took much longer than we had expected.
carie oWe ended up at this location because the original UHaul place we worked with messed up our reservation. The original location was the St. Cloud, Mn location. They messed up the reservation and then has to find us a truck at the Sauk Rapids location. This worked out way better as the person we worked with was very friendly and very accommodating.
stephanie bWe were treated very well at this location and were very happy with their service.
jim aStaff very friendly and helpful. Easy drop off.
Todd GWe never ended us getting our deposit back. It seemed like there was little to no communication between the uhauls that we wen through. They told us to watch the mail for our deposit to be returned and have yet to receive anything.... again super disappointed but at this point, with it being our first time using uhaul both in Duluth and sauk rapids, lets just say I wasn't surprised....
shelby DVery cordial and helpful
PETER HNot one thing. They had our trailer pulled out, ready to go. Friendly, awsome, knowledgeable.
JOAN VOwner was not there when I arrived. I had confirmed my pickup the day before and was told come at 10am. When I arrived there was note on door saying contact uhaul for rentals.
kyle tKeep the prices low, especially one way trips.
DAVE SWe had to go to more than one place for. A reservation because the locations were closed with no neck out box when we arrived. Update your online system so the hour of op are correct for your dealers
Meaghan SThe drop off location was not clean or inviting but the guy that helped us was fantastic. He was there an hour before they even opened and checked us in.
Carrie WNot much to add. It was a no- hassle rental. That’s about all you can ask for.
TODD ADrop off location was unstaffed at time of drop off Sunday evening, which was fine; only indication that it was a U haul location was one other U haul trailer on the lot. The location served our purpose fine for a simple drop off, but was nothing like our pickup location.
Shannon KN/A
Camille EVery convenient and worked out better than I had hoped.
Drew Ewhy are there no jacks on trailer, it is hard to disconnect without one?
Brad FNothing! They were awesome!!
Steve JMore parking room for the UHaul would be nice. The parking lot was full, had to park on the street to go in and ask where to park the UHaul truck.
mary wEverything was perfect.
Bruce KOwner was 20 minutes late to check us out. The place was dirty and messy. He couldn't find the key for the truck. Our truck broke down on I94 and we sat for 3.5 hours waiting for repair. Truck needed to be towed and then put on a flatbed. Nightmare. Truck was picked up at my destination as it was undrivable.
janine BThe service was very good.
patty gThe guy that helped me was really friendly and even warmed up the truck for me.
Alex S