Customer Reviews for Thrifty Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very nice and helpful

Rating:

1.0

The worst experience in my life ! Your truck had a red light when started up . I stopped talked to the lady in charge and she just said that’s a towing light. Well it never went of the transmission was horrible going 45 miles an hour. Other uhauls honked at us. We are consulting a lawyer as your company not only put everything we owned but also our lives in jeopardy. Stephen and Connie Deems

Rating:

4.0

They were very helpful and got us the rental quickly.

Rating:

5.0

She was empathetic of my experience. It's not her fault it's the location I made the reservation (Uhaul in Savannah, Abercorn St) and location I picked up ( Uhaul in Savannah off Ogeechee Road)

Rating:

2.0

Needs uhaul signs

Rating:

3.0

Very difficult to find. All map applications had me driving in circles. Otherwise great. I love that I could drop off the truck without anyone there on a Sunday!!

Rating:

5.0

Thank you

Rating:

3.0

The truck pick up procedure was a pain in the a## it took foreeeeever!

Rating:

4.0

The Uhaul was not in great condition but the lady there was beyond helpful she was amazing and the reason I rated this location so great.She took pictures of the damage and made sure Uhaul knew about it being done prior😅 You need 100 more professional caring people like her.

Rating:

5.0

Check brakes on truck

Rating:

3.0

Charged me $25 for a cleaning fee when the truck was given to me dirty. I have before pictures of how it was given to me. Not really happy about that.

Rating:

3.0

Honestly upset they changed the location on me. Was supposed to be the Uhaul place.

Rating:

2.0

Dropped after hours, and it was not clear where to leave the truck. Needs to be better signed. Owner actually drove up while we were they and told us to put it down the road in the UPS parking lot. NOT intuitive at all.... c'mon folks!

Rating:

1.0

The location wasn’t being read for my GPS correctly even though I was in the correct location. I couldn’t log in until I called a customer service rep. The truck had dents and scrapes not documented in pictures.

Rating:

3.0

Dropped off late.

Rating:

5.0

The trucks air conditioning stopped working

Rating:

1.0

Don't rent a truck with a quarter tank of gas.. I almost ran out. The 15' truck i rented did not have a single tie down of any kind inside the truck. Next time you can bet I'll ask And will not ever rent a truck with no secure tie Downs.

Rating:

5.0

Very very helpful and knowledgeable. Very professional and nice. Went over and beyond when I needed to make changes. It is nice to be treated nice....thx

Rating:

1.0

She was angry that I was there. She was angry that she had to help me. She 'hates uhaul' and she doesn't have any qualms with telling someone off for daring to use uhaul.

Rating:

3.0

There was some trash in the Uhaul on the dashboard, but other than that is was fairly clean. We are a tax-exempt organization and when I first explained that to the person checking me out, she told me there was nothing she could do about it since she wasn't a Uhaul store, but an authorized dealer. Luckily, it was attached to my name from a previous rental, but I did not appreciate her lack of knowledge or willingness to work this issue out. Second, there was no padlock attached to the truck. I've rented many Uhauls in the past and all have come with one to protect your belongings. When I called to ask her if it was supposed to come with one, she flat out said no and did not provide an apology or suggestions. I think the woman I worked with is a very nice person, she just gave me a bit of an attitude with a few of our questions/concerns that was a little unprofessional.

Rating:

1.0

Terrible service

Rating:

4.0

Mary Ann is awesome!

Rating:

5.0

Last minute accommodations were made easily and quickly for me when I suddenly needed to change my original reservation to one day prior. Both representatives were so kind, patient, and professional. Please consider this practice with all customers whenever possible. It means so much! Even the receiving representative was polite and informed me that a receipt would be emailed to me upon completion of a return inspection. That is the only part of this entire transaction that was an inconvenience. I spent hours not knowing what amount of money would be coming out of my banking account or if that amount would have validity. That portion of this process could improve as it leaves the customer in limbo while already experiencing the financial burdens of transitioning from state to state. With all of that being said, I was extremely grateful for the amount owed upon return! I didn’t receive the email until more than twelve hours, so as I stated above, this is one area that could become a learning experience for the organization. Thank you kindly for all involved in this entire process!

Rating:

2.0

Site did not have the extra items we ordered (dolly, blankets, etc.) Did not know what to do about it. Eventually called a nearby facility and sent us there. That facility was so crowded with one slow employee who knew nothing about what we needed and also didn't have the equipment. Awful experience.

Rating:

1.0

I personally turned in the keys to the ladies in the office. They looked up my account on their computer and confirmed my account was clear. When I left, I was under the impression all contractual obligations were fulfilled since I brought the truck back about 6 hours early, hand delivered the keys and confirmed a clear account. I was told everything was good to go. Apparently, the staff did not get around to checking in the truck until a few days later. I was then charged $40 for an additional day and $20 because I did not check the truck in via my phone. I realize now phone check in is required per the very small print of the contract however, I believe the staff should have informed / reminded me of this fact. When I called to inquire about the additional charge, the manager was not helpful and over talked every time I asked a question. She was in NO way wanting to help and was rude. She then called her area manager who gave me a call. He was congenial and helpful and corrected the situation.

Rating:

1.0

Brenda was EXTREMELY rude and there is someone living out of a unit behind the office. To make it worse, whoever was living in the storage unit was also extremely rude and is letting her dog run the property. I will never visit this property ever again!

Rating:

1.0

The people acted like I was an inconvenience. My reservation was moved there I didn’t want to pick up there. They smoke in their office and we’re rude and slow for check in. Having to move locations to pick up and having to wait on them I was a hour late getting my rental.

Rating:

1.0

Everything. Plz improve everything

Rating:

1.0

Charged me for an extra day when I turned in the truck on time. Lady was rude and not helpful.

Rating:

3.0

The U-Haul I rented had garbage in from a roofing job. I had to pile my stuff on top of that. I took the truck back to get the garbage out and the manager wanted to charge me for the gas I used to go get the truck cleaned out. I didn't pay for that of course. The manager isn't the friendliest of people. If I have to tent another truck it won't be from this establishment.

Rating:

2.0

24 hr drop off but they want an extra dollar for after hours drop off? Why they do nothing different than when they r there? Paperwork is still the same. Thtas the biggest con i have even seen

Rating:

1.0

Not open had to call attendant. Office smelled like an ashtray. Located in a storage facility and office door open to back with dirty laundry on floor by washing machine. Attendant didn’t have her glasses on; couldn’t find them. Unbelievable!

Rating:

5.0

Super friendly and helped me out with getting the right storage unit to accommodate my needs! Thank you!

Rating:

1.0

Representative was rude and unhelpful. The Truck was missing the dolly that was requested during reservation. I had to drive to another U-Haul representative to get a dolly. The truck had under 1/4 tank of fuel. Truck Container was dirty, had a spilt sticky substance in 2 large spots, and also had broken glass near the cargo door.

Rating:

1.0

Customer service sucked.

Rating:

1.0

Didn’t have my dolly, staff not helpful at all, parking a nightmare.

Rating:

3.0

The truck was ready for me, however, it was obvious that there was only one person in the office. She had other customers when I arrived (which is good). Once she put my information in the system, I was handed a key and pointed to the lot where the truck was parked.The vehicle was clean and ready to go, and I got what I needed.

Rating:

1.0

The manager was rude and impatient.

Rating:

2.0

I’m usually not one to leave bad reviews, and I don’t know whose “fault” this was, but once we got to the location they had double booked our truck and the lady who did my rental “upgraded” me to a much larger truck, which I assumed would be rented for the same price as the smaller one. It wasn’t. I was charged for the larger vehicle I didn’t reserve. That’s fine, I’m not one to get upset over $5. She was obviously very sick, too sick to be working, so I let it go. Then when I got into the truck, the gas was below 1/8th tank. She wrote me down for 1/8 full. When I returned the truck with the same amount of gas, I didn’t notice I was being charged another $30 for fuel that I had not only replaced, but filled higher. It was too late to dispute by that time, but I gotta say, overall I would not put my customers through the unprofessionalism we experienced through this rental.

Rating:

2.0

The truck was really naste. It had back stuff all in the back. And we were moving furniture. The inside had cigarette ashes in the cab.

Rating:

1.0

I received my vehicle with standing water and broken glass in the storage area. The cabin reeked of cigarette smoke and had sand all over the floors and seats. I spent 3 hours mopping and cleaning mud, glass, and water from the back before being able to move my belongings that included mattresses and furniture.

Rating:

1.0

Terrible service. Didn't receive truck at scheduled time. Didn't receive gas tank amount as indicated in the contract (was at a quarter of a tank and not a half of a tank). Didn't get a walkthrough of the vehicle with the vendor (no pictures no nothing). Return time indicated incorrectly. Charged an extra 100 miles (263 miles) even though my round trip was around 150 miles....not 263. Fucking terrible. UHAUL dropped the ball on people in the panhandle who just went through one of the worst hurricanes ever. Had to drive 2 hours just to get the vehicle since no others were available in the region, then get double charged, as well as charged for an additional 100 miles. I will be letting everyone I know how bad this incident was.

Rating:

5.0

The young lady at the check-in station was SUPERB !!! She was extremely friendly, sincere, and just plain NICE !!! Thank you !!! Dennis

Rating:

3.0

The A/C didn’t work at all. It was a miserable drive.

Rating:

1.0

The entire experience was horrible. We will be discussing our uhaul experience with customer service as soon as possible.