Customer Reviews for Tiger Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tiger Self Storage
Very well run Uhaul location. Employees are knowledgeable and know how to get customer in and out quickly. 5 stars. Thank you.
This shows as a 24/7 drop off site..... I attempted to drop off at 6pm, but there was no one available, and could not contact anyone at location by phone. There was no marked secure drop off area.....
We reserved a trailer online at a location 5 minutes away. The website instructions claimed that someone would call us to confirm. When the call came, we were NOT informed that the equipment would NOT be at the preferred pick up location so we went to pick up the trailer at the location 5 minutes away only to be told that our equipment was at this Tiger storage location 40 minutes away!
Confirmation phone call:
U haul: "hello , this is UHaul confirming your reservation. Do you want to pick it up around noon?"
UHaul:" okay see you tomorrow."
The woman at Tiger Storage was slightly rude when we asked if we had hooked the chains up properly stating "You mean you have a hitch on you car but you don't know how to hook up a trailer?"
Also, the website stated our card would NOT be charged until drop-off but we found out at drop-off that our card was charged at pickup!
Also, your rates for one way drop-off are ridiculous! A trailer that rents for $19.95/day locally costs $341 to drop-off somewhere else?!
We considered a truck but a $19.95/day truck costs over $900 one way?! For 4 day truck rental at 19.95/day plus .89/ mile it should have cost 1/2 that. Again- ridiculous.
All this has left a BAD taste in our mouth towards UHaul and I doubt we will use your company again.
I think you should strongly consider refunding part of our rental fee.
I believe the contract number is 27219220.
Only charge mileage for one way if there is a location close to your destination & you want your truck back to the original address.
Please bill the price quoted on price per gallon.
I will defintely be returning and recommend this location and Uhaul. Great and easy rental with no hassles. We were in and out in a few minutes. Thank you Tiger Storage in Rancho Cordova
Nothing........Transaction was quick and easy, equipment was clean. If I had to pick one thing to whine about, I would say that the fuel tank was only 1/4 full. These trucks don't go far on 1/4 tank, making fueling necessary tooooooooo soon. My input.........give me at least 3/4 of a tank to start with.
To be nice to the customers .Not to try push (sell things you don't need).
To clean up the place were they park the (keep) the trucks.
More friendly .
Service was great and staff very friendly.
So far so good. The lady helping me out was a sweetheart even though she kept giving me a hard time jokingly of course. Would definitely recommend this place.
Good service.very professional.
Customer service was pleasant and very helpful. Clean facility and great experience
Service was fine. Space was cleaned. Soda was on it but she got it cleaned up.
very good response--live person answered the phone! every question I had was answered in a professional manner. thank you!
The staff was very helpful and informative.
We have used this place several times and just keep coming back to them because we get great service and all our needs are met there. Plus it is close to home.
The online reservation site was easy to use. The people we worked with to get our unit were very helpful and friendly.
100% Professional, from the day I called in to get info, to the day I went in to start unit. THE BEST ALL AROUND!
The manager was efficient and friendly, the move was smooth and without incident.
Very slow service and an uninviting environment and staff.
Diana was very friendly, and looked out for the best unit that would accomadate our needs. We were very pleased.
The staff was very kind and knowledgeable. The facility is quiet and clean, and has easy access. This is the second time I have rented from this storage facility.
Did a wonderful job and were BEYOND HELPFUL AND NICE!!! WONDERFUL EXPERIENCE!!
Love the location of the facility as well as my unit. It seemed small, but as we move stuff in, I`m finding that it is quite roomy.
Friendly and Professional service
The service I received was very good,and I am happy with the experience
The attendants are very friendly and helpful. The units were clean and in good order.
I have not moved in yet, it was raining too hard yesterday
Storage was clean and the manager was pleasant. Overall a good experience.
Move in was simple and didn`t take more than fifteen minutes. The service was friendly and the staff was very helpful. I am satisfied with the location of the unit as well.
I would use this facility again. Larry was very nice accommodating!! Thank you!