I truly didn't see anything for improvement. Tim was very nice, very informative, just an all around nice man Thank you
Joyce T
Customer Reviews for Toolman Tims Rental
(U-Haul Neighborhood Dealer)
200 US Hwy 66 E
Tell City,
IN
47586
Services at this Location:
Contact Us
200 US Hwy 66 ETell City, IN 47586
Services at this Location:
Office Hours
- Mon-Fri: 7 am–12 pm
- Sat-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Jordan A- Rating:
- 5.0
Outstanding customer service. Thank you.
Anne B- Rating:
- 5.0
Customer did not leave a comment.
William N- Rating:
- 4.0
Customer did not leave a comment.
Janet P | Overall Experience- Rating:
- 5.0
Tim is extremely easy to talk to and always returns calls The storage is always accessible and temperature controlled. We had no damage to any of our furniture. Wide walkways and easy to access all storage I would highly recommend this storage unit over any we have ever used
Michelle B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Daymon M | Overall Experience- Rating:
- 1.0
Using the app was horrible. It barely worked. Took forever to pick up the truck because of the app decided it needed "additional verification" when I got there. If that is needed, it should have had me do it before I was there waiting. Half an hour waiting on the phone for uhual to help. There was no actual office at the pickup location to help. I had to use a pocketknife to move the combination lock on the key box because it was rusty. When I used the app to drop the truck back off, the app told me to drop the keys in the box. After I did that, the app THEN loaded a new screen asking for mileage and gas pictures, which I couldn't do because the keys were already in the box. I had to call for help AGAIN. I've used U-Haul many times in the past all with no issues, but this time was bad. I will never use the app again, or a pickup location that doesn't have an actual person there to help.
Travis N- Rating:
- 5.0
I was still charged for the two (2) days I had originally reserved the vehicle; even though I returned it in less than 23 hours (picked it up at around 15:38 on 02AUG2023 and returned it at 13:56 on 03AUG2023). I have a screenshot of the "Truck Return Summary" saying, "You will be charged $96.92 but my final charge was for $120.17 - wrongly showing I returned it more than 22 hours later than when I actually did (actually returned at 13:56 on 03AUG2023 but was charged as if it was returned at 12:00 on 04AUG2023). I really appreciate the help I received while in a bind, which is why I still rated it well. Toolman Tim provided excellent direct and personal customer service. I am trusting there may be a glitch somewhere in the system or between the systems that should be found and corrected for the next customer. ...but now that we're here, I guess it would also be really cool if I can get something back at some point. I just don't have the time to work that all out on the phone or formally complain about it.
Eric D- Rating:
- 5.0
The dealer came in on his day off to rent us a truck.
Ralph R- Rating:
- 5.0
Customer did not leave a comment.
Ralph R- Rating:
- 5.0
Customer did not leave a comment.
Christopher W- Rating:
- 5.0
Customer did not leave a comment.
Jennifer C- Rating:
- 1.0
Overall... this experience was awful. I had planned my move around the truck reservation. Then at the last minute I was told that they didn't have the truck. When I finally got ahold of someone that could help, they found me a truck in owensboro. When dropping off the truck, there was nobody there and customer service said they couldn't check the truck in and instructed me to take pictures in case their contractor tried to overcharge me. Because i couldn't get a truck at the location where i reserved it, i ended up getting charged for an overage on miles.
Matthew K- Rating:
- 4.0
Customer did not leave a comment.
Alan P- Rating:
- 1.0
Not real sure about this location except I was told it was all good and I didn't know anything else only to find out there was another charge on my credit card afterwards can't say too much for you all that I'll use them again it really was a nightmare that seems is never going to be over because the Forest Park storage location continues to want to charge my credit card for storage when I no longer there 2 months he's charged me for nothing sad very sad.
Angelia H- Rating:
- 5.0
First truck had check engine light on...should not have been available
Herbert G- Rating:
- 5.0
Nothing should change service was fast easy and efficient. Excellent customer service at this location.
Adam D- Rating:
- 5.0
Tim the Tool Man was great!! Went way beyond the norm to help me out in every way. I truly appreciate his professionalism, generosity, and helpful attitude. He's an asset to the U-Haul corporation.
Tim G- Rating:
- 5.0
Customer did not leave a comment.
Tammi B- Rating:
- 4.0
Everything was easy and straight forward. The truck was clean and ready to use!!
Brent W- Rating:
- 5.0
Supper people to deal with
Ralph R- Rating:
- 4.0
Customer did not leave a comment.
Neal W- Rating:
- 4.0
Customer did not leave a comment.
Doug F- Rating:
- 5.0
Tim is courteous, efficient. Will recommend him to any and all. Thank you.
Paulette S- Rating:
- 3.0
Customer did not leave a comment.
Tommy V- Rating:
- 5.0
Customer did not leave a comment.
EARLENE L- Rating:
- 1.0
I ordered an appliance dolly, a regular dolly, and furniture pads. None were provided in the truck. The facility I picked the truck up from was not open so I was not able to go inside to have the error corrected. I was still charged for the missing equipment even though I attested on the app that the equipment was not included. Now I will have to go into the facility on Monday when they open to try to get a refund for the missing equipment that was charged to my card. I won’t ever do mobile check out again.
Lauren P- Rating:
- 1.0
Was told by customer service rep that called me within 48 hours of pickup time that I could return the rental truck to a different location (the one listed below in this survey). So that’s what I did when done with the rental. Next morning I get a call from Toolman Tim’s (pickup location) and was told I needed to return it to them. I had no idea and they charged me another $100 if not more from what the original fee should of been. Poor communication on their part. If I had known that I would of returned to the pickup location. Even received an email from uhaul stating I could return it to the Owensboro location. Very upsetting and will never use uhaul again and go to Ryder or whoever. Very very disappointing.
William F- Rating:
- 5.0
Customer did not leave a comment.
Jeff G- Rating:
- 5.0
Customer did not leave a comment.
Tony F- Rating:
- 3.0
Customer did not leave a comment.
Amber G- Rating:
- 5.0
Nothing
david W- Rating:
- 4.0
Customer did not leave a comment.
John L- Rating:
- 5.0
Excellent service And very nice people
Frank H- Rating:
- 5.0
Super great people
Ralph r- Rating:
- 5.0
Customer did not leave a comment.
Brian M- Rating:
- 5.0
Nothing, everything was easy and hassle free. Very nice people.
John K- Rating:
- 5.0
Nothing
Errol M- Rating:
- 5.0
Customer did not leave a comment.
Brian M- Rating:
- 5.0
Customer did not leave a comment.
Brian M- Rating:
- 5.0
Had a problem with the app but used the number on contract. Lady was very helpful!
darla e- Rating:
- 5.0
Service and equipment were excellent throughout the rental experience at this location.
Don N- Rating:
- 5.0
Customer did not leave a comment.
Matthew E- Rating:
- 2.0
The brake lights and turn signals worked. When it got dark I realized that the trailers run lights were not functioning. We had to drive an hour back in the dark risking the chance of getting a ticket.
Joe K- Rating:
- 5.0
Customer did not leave a comment.
RICHARD R- Rating:
- 5.0
Customer did not leave a comment.
michael w- Rating:
- 5.0
No problem at al, would highly recommend,
JOHN B- Rating:
- 5.0
I returned the vehicle after dark, and the location was not well lit. Safety did not feel like a problem at all, but it did make the returns process a little less easy since pictures required flash and I could not readily see without cell phone lighting or the vehicle dome lights. Still appreciated the mobile device return features, though.
DARRELL G- Rating:
- 5.0
Customer did not leave a comment.
Jay B- Rating:
- 5.0
Customer did not leave a comment.
WESLEY F- Rating:
- 5.0
Truck was clean and ready to go. Tool Man Tim was very good and great communication and friendly. Truck was ready when expected.
SHERRY M- Rating:
- 4.0
The location itself was good to work with. U-Haul and the online pickup process was a terrible experience. Since U-Haul moved my pickup location from one location to a different one because of a failure by U-Haul to get the right truck to the location I had to travel 30 minutes in the wrong direction to a location that only did online pickup. That particular location was in a bad cell service area which made the process a challenge, I also had to reach out to U-Haul after 15+ minutes to remind them to call my additional contacts for verification. A process the rep told me would take 10 minutes ended up being almost an hour when it was said and done. This is no fault of the location itself but failure on U-Haul as a whole.
Gregory E- Rating:
- 5.0
Customer did not leave a comment.
Keith M- Rating:
- 2.0
Customer did not leave a comment.
Len K- Rating:
- 4.0
Customer did not leave a comment.
EVELYN H- Rating:
- 2.0
Clean equipment inside of truck smelled bad
CHRISTOPHER A- Rating:
- 5.0
The only comment I have is during the move I believe the trailer cause an over power draw (short in lights) m alternator on my truck which I am going to have checked out today or tomorrow at the dealership. I informed the return location of this and recommended a thorough check out of the wiring system on the trailer. Other wise the trailer performed outstanding and hauled beautifully and straight, My moving experience was awesome with U-Haul. Thank you
MICHAEL J- Rating:
- 3.0
Customer did not leave a comment.
elsie b- Rating:
- 5.0
Nothing is required to improve this location.
MATTHEW G- Rating:
- 5.0
Customer did not leave a comment.
CHRISTINE A | Overall Experience- Rating:
- 5.0
Super People
RALPH R- Rating:
- 5.0
The lady that helped us was wonderful
JEREMEY S- Rating:
- 5.0
Customer did not leave a comment.
Kirk D- Rating:
- 5.0
Customer did not leave a comment.
JULIAN G- Rating:
- 5.0
Customer did not leave a comment.
STEPHANIE B- Rating:
- 2.0
Again I returned 4 minutes past time I was supposed to - was told leave a key I’ll send you an email and have $40 extra day fee When I waited 30 minutes during pick up to get a key
JEFFERY L- Rating:
- 5.0
Customer did not leave a comment.
TIMOTHY S- Rating:
- 3.0
Customer did not leave a comment.
Ashley B- Rating:
- 5.0
Customer did not leave a comment.
THOMAS A- Rating:
- 5.0
person was very helpful and fast
JIM H- Rating:
- 5.0
Better training for returns for some employees.
THOMAS A- Rating:
- 5.0
Customer did not leave a comment.
ALYSSA H- Rating:
- 5.0
Customer did not leave a comment.
CARA E- Rating:
- 4.0
Customer did not leave a comment.
BRUCE C- Rating:
- 5.0
Customer did not leave a comment.
RONALD R- Rating:
- 3.0
Said I was 1/8th of a tank lower then I was and charged me 59.39 for 5 gallons of gas
CARY D- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL M- Rating:
- 5.0
Nothing
Greg H- Rating:
- 5.0
Tim was kind, informative and equipment excellent. 15 foot truck is easy to drive. I had concerns till I drove it. Being I'm only 5foot. LOL
Lisa B- Rating:
- 3.0
We had to mop out the back.
Russell A- Rating:
- 5.0
Customer did not leave a comment.
Keylnn M- Rating:
- 3.0
Have them clean up office make it UHaul standards. I don’t understand the new Nasty U-Haul has allowed to become their image. Not a good one. Just pointing out the obvious Appearance is everything!
Danny C- Rating:
- 3.0
Customer did not leave a comment.
Danny C- Rating:
- 5.0
Customer did not leave a comment.
Ryan D- Rating:
- 5.0
Customer did not leave a comment.
RALPH R- Rating:
- 4.0
Customer did not leave a comment.
Philip P- Rating:
- 5.0
Customer did not leave a comment.
JAMES B- Rating:
- 4.0
Customer did not leave a comment.
JEFFREY B- Rating:
- 5.0
Customer did not leave a comment.
John G- Rating:
- 3.0
No other option in town
Erin H- Rating:
- 5.0
Very easy to use and place is very Accommodating.
Tamara W- Rating:
- 1.0
Whitney better learn how to talk to a man, if you want to act like a man.you will get treated like a man
Jackie L- Rating:
- 4.0
Customer did not leave a comment.
ANDREW H- Rating:
- 1.0
Customer did not leave a comment.
Daniel M- Rating:
- 5.0
Customer did not leave a comment.
Cynthia B- Rating:
- 1.0
rude and unhelpful
Ashley G- Rating:
- 5.0
Customer did not leave a comment.
FRANCIS Y- Rating:
- 5.0
Customer did not leave a comment.
Linda W- Rating:
- 3.0
The truck had not been swept out. Which means some other family before us was possibly charged the $25 cleaning fee but I had to be the one to sweep it out. Also, I rented a 15’ truck online but was told when I got to the location that 15’ trucks could only be used locally so we had to get the 20’ truck which was more room than we needed and more money. Wouldn’t have been an issue if we could have kept the same price. Why even allow to book a 15’ truck on the website knowing the pickup location and drop off location? The website knew it was local.
Eric G- Rating:
- 1.0
Customer did not leave a comment.
Zach D- Rating:
- 5.0
Customer did not leave a comment.
Barbara M- Rating:
- 3.0
Store was closed. We returned after hours.
Gregory J- Rating:
- 4.0
Dropped off dolly even though the store was closed. Tim confirmed Dolly was ok the following morning and everything was good.
Francis Y- Rating:
- 4.0
Owner has been very accommodating and helpful,even showing up after hours to let me into the facility when I wasnt able to get there during normal business hours. Would recommend for storage needs.
Privacy R | First Impressions- Rating:
- 3.0
I called and cancelled this reservation shortly after making it.
Privacy R | First ImpressionsAdditional Services at this Location
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