Guy there was great got me in and out very fast
Jordan C
Customer Reviews for Tower City Motorcars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Chris was very nice and professional and I will definitely go back to him for my truck rental needs
Younes LBest company ever
Lorianne VApp was difficult to get in to. Phone service is poor around the area. Other then that great place to have a Uhaul location.
raymond oThe app was very slow and took a lot of time to check in. Check out was faster. Very convenient though.
Marcie CI can’t think of anything it was fast convenient and the gentleman Chris took very good care of me so thank you🇺🇸🇺🇸🇺🇸
Christopher MGreat service. Pick up and drop off was a breeze
Jon LFirst rate and profession
Luis SFine the way it is.
Danny MFriendly
DEBORATH CWhile the outside appearance was questionable, the friendliness and service more than made up for it! Would recommend!
Victor DThis has nothing to do with Tower City Motorcars, but before renting there, we had a U Haul reserved at a location near Wooster, Ohio. It was reserved for 8AM, but we were running a little behind so we asked them to move the time to 10:30AM, which they said they did. We showed up to the location near Wooster, Ohio at 10:30AM, and was informed that the U Haul we had rented was rented to someone else because we were late. We were then forced to drive an hour north back to Cleveland to rent at Tower City Motorcars. This was completely unacceptable. I will never trust U Haul again and will tell others not to as well.
Greg DThe truck had a strong smell of cat. I am allergic to cats, it was a bad experience since I had an allergic reaction. They also charged me for gas after I returned it with a full tank.
KEVIN BThe staff was very friendly
Pam MThey were very nice people ! Especially Chris , he was very nice & very friendly , he was also very helpful & since it was our first time renting a uhaul , he explained everything too us & answered all our question !! Loved scooter , she made the service 10x better 10 out of 10 highly recommended !
SETH CThe rep was very good, easy to deal with
MICHAEL ZThere’s nothing to improve. Customer service is great. Very nice environment to be around.
MARTREAL WService was great and the gentleman that checked me me was very nice and helpful.
Carla MEverything was awesome here pertaining to service and equipment. I had no idea that there was a U-Haul so close to me. Definitely a repeat customer when I need my next rental.
GION MVery nice and smooth service very helpfull
Montovany DThank you Chris! My move was made simple and easy. I will definitely rent through this location again.
Lisa MNeeds more parking.
Daniel GGreat Place and wonderful help. The man is always willing to accommodate if able, the trucks are always ready and clean. Even when one was dingged up he showed me how to dispute made sure everything worked out. Id use them again and again while telling all to do the same.
Michael GShady place! charged me for things that never occurred. Never had a dolly on the truck and got charged. A cleaning fee? What am I suppose to take it through a car wash? I swept it out and it was only me in the cab. I had 24hr rental fee and dropped it off after 5 hours, but got a charge because I did not put the key in there hands and put it in the drop box. Shady Shady Shady! Never again!!!!!!
Kimberly TTaking Picture of Driver's License on Cell Phone was Complicated, and took a Lot of Time to get Past this Procedure.
Robert MChris was a great. Such a friendly person. Made the experience enjoyable and quick.
Daniel BChris was really helpful and professional. He was very understanding of a late infraction and let me off. Thank you Chris.!? I believe this location should be invested in. It could be a more welcome location with the right people.
Brandon RThe gentleman that worked there was so amazing and friendly. Great customer service.
Hallie BVery small lot with no real room to leave a truck parked. Very cluttered small lot.
Curtis MAlways friendly and informative with taking time to make sure of a comfortable experience.
Michael RThe guy working was really cool and personable. He had a longer beard and maybe long hair. Give that man a raise!
Cory JGood service
EFRAIN CFriendly service, clean truck, couldn’t ask for anything more.
MICHAEL RGreat service at Tower City Motors. It was an easy and quick process and the vehicle was both full and clean.
Dominique MThank you Chris your the best! Very good man I really appreciate It I highly recommend this place and Chris and the staff there I just moved here from California thanks again..
Abdikadir MStaff was helpful and easy to work with. Location was convenient.
Priscilla SExcellent service, very friendly people!
Art DThese guys were great
TIM JU-Haul system Disrespected me and put me in occuared position. The folling incedent happend:- 1. went to location 4511 Pearl Rd, Cleveland , Ohio 44109 USA. 2. As the Agent opend the screen with my reservation No 84588115. dated Saturday at 1:45 pm January 18, 2020. 3. After he opened my reservation a screen poped up stating That Caution a status o criminal terrorist take cation. 4. He looked at me and another person and stated what is going on???????? 5. immediatley I called this U-Haul at the last number they called from +12166317402. 6. A man replaied as i was my voice was in high tone inquiring about the screen occred on the system under my account. 7. He replayed he dsose not have an answer to me. and he was on speaker. and your agent was listning to all the conversation. 8. He asked to press an iqone and prceed in the service were he did and the transaction went through. 9. returend the trailer on the same day. Required:- 1. Required a full explanation from U-haul and throgh invistagtion on your system. 2. An Official apology letter on the Imbaresmant countered to me. 3. Two Individuals witnessd on the incedint. one recomended to sue the company. I need to have a replay on the above Thanks Zubair Shaikh Mobile : +12168565734 Email: zubair_shaikhsa@hotmail.com
Zubair Si had no problem getting my rental,when i got there there was my ride,it was last one in the lot.i wondered yo myself what is the next customer going to do, this location needs more vehicles.just my thoughts
Ihor RI rent from U-Haul on a regular basis and hands down this is the best location to use. Keep up the great work!
Jason JToo much to say
Kristen RThis truck was the most violent, loud, and sketchy truck I have ever rented; and I’ve rented quite a lot of trucks. It was an absolute fight, either loaded or empty, to keep it tracked in a lane. The cab noise was absolutely deafening. The truck was clean and did it’s job, but driving it was like wrestling a wild horse for my four hour drive. Will probably look to a different rental company for different equipment for my next inevitable move.
Chester HMy truck was at the wrong location. I had to go out my way to get let alone the difference my old great aunt payed in gas and millage is ridiculous why reserve for a location have a confirmed email for that location and then the location has no idea of my reservation? Doesn't make since and penske will host my next move for sure. Never have I had someone tall to me the way the woman did at the Lakewood location did their customer service sucked if you really want my opinion!!!!
Daniel MThe process was smooth and fast. The gentleman there was very friendly and professional. All went well from beginning to end.
RICARDO PLet customers pay with cash instead of having to use credit cards!
tony bChris was nice and very friendly best uhaual associate I came across way better than my last associate!
Laurie W