The customer service provided was excellent and I will recommend this location to my friends and family.
Susan S.
Customer Reviews for Town Rent A Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind of off the Main Street, no straight way to get there
Gary H.The vehicle was very dirty from the inside The first vehicle did not have gas second of your call.They put me in was very dirty and had the light on for low pressure tire pressure I think they do not look at the vehicles before they rent them out.Obviously, if they did, they would know that there is no gas in one vehicle and the other 1 had low pressure in the tire.They need to pay attention to the vehicles a little closer
debie H.very good service , customer service
Carlos H.I really liked the place. The manager was great and explained everything in detail. It was a great experience working with U Haul.
ALEKSANDR Z.Very professional and friendly! I will definitely spread the word about this location and come back when I need a truck again
Jahnice M.Had some computer issues, if the system could be updated to more modern equipment this place would rate even higher. I will recommend.
Brian L.None
Jose N.I got zero notification that my pick up location was changed and the new locationwas in the completely wrong direction. The new location has no business sign telling me where it was...I passed it by and the turn around was a complete pain to do. The employee working was great and very helpful although the computer system was having issues.
Joseph M.There is good customer service. For moving to my new home that uhaul was a life saver. THANK YOU!!
Javier G.Excellent staff , taken carer of Customers
El P.None at all at this time.
GEORGE A.Another smooth transaction.
Julio M.Another smooth transaction.
Julio M.The straps of the dolly tow was rip
Elmer G.The overall experience was fantastic. The representative I dealt with was amazing and it was a smooth from start to finish
Zakrey K.This establishment is great like the mom and pops of the day.
Brian C.i was pretty happy with everything.
Jose G.Absolutely do NOT recommend. Mileage is so expensive! And they cheat you out on it. Careful !
JAson S.Customer service was great from picking up the U-Haul and dropping off. I will definitely rent here again
Lavei K.I was very satisfied with the service. They were very helpful in finding me a vehicle that I needed.Thanks guys.
michael B.Town Rent A Car is very kind.
chong K.Very efficient location. Over all great experience!
RODDY V.U-Haul must do better! To be double booked for a reservation at a location that was closed on my scheduled drop off. This was unprofessional and delayed pick up for hours.
Kamelah T.Great customer service everytime
SHAMEIKA J.Good service
Elmer G.Very fast service
El Polo Loco R.This is best location in LA for interstate movers who need to make a shuttle. Empty plaza, huge area in Uhaul corner. More than enough for your 18 wheeler truck. Comfortable place for parking, reloading and leaving truck while you are making shuttle. Friendly guys. Clean trucks. Paradise for professional movers. Please make sure to leave the place clean so that no one has any complaints, and we can all continue to enjoy this great spot.
Rustam I.Great customer service! Transparent with costs.
Jan C.Great service as always Professional all the time These are a keeper for uhaul
Peter H.I reserved my trailer over one month in advance. This was the THIRD location I had to go to. Apparently if you rent one way, your company policy is to not reserve or schedule equipment until the day before pickup. This was VERY inconvenient but I had no choice but to accept that the original pickup point ( Tustin) was shifted to first Huntington Beach and then further away in Bellflower. With LA traffic a pickup that should have been five minutes away ended up taking me three hours! So much for planning for a pick up over a month in advance. Horrible customer service and you really should inform people up front that for one way rentals, a “ reservation†is really just a “ customer suggestionâ€.
Carter W.Great Owner and great team. My favorite and first Choice to rent from every week.
Kimm K.Keep offering an excellent service
John C.The staff are nice and very helpful. Highly recommended.
Glenn M.Rude customer service
Hannah G.Awesome customer service.
Victor A.Great service
Chris D.Customer Service is always good, Rental is also in greta order
Luis P.Best customer service I have had. Always friendly
Brian C.Nothing, you guys was excellent!
Janice S.There was not an orange box that said key drop off so we just had to put it through the mail slit in the back door. The box from the website would be easier to locate
LaTianna W.They have a lot to available trucks… My son recommend to me. Thank you so much …. for your excellent attention….👌
Maria M.I rented from this location and everything was smooth and easy!
Fernando R.Customer is always top notch. I'm always taken care of right away and no issues or problems with any of the equipment. This is my go to place for all my rentals.
Sandra Z.Very nice and easy to work with. Help me out with what I needed. Will use this location again.
michael B.I absolutely LOVE this location. I have one less than .5 miles from my house but I will drive 2 miles more just to rent from John. He makes the process pain free.
Majestic F.