Customer Reviews for Towne Storage West Valley
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Towne Storage West Valley
This location is not the one I originally wanted. It was about 30 miles from where I wanted to pick up the truck, so I would have appreciated them not counting the first 30 miles toward total mileage. Also, this location was much closer to our drop off point and I could have just switched the reservation to drop it off at this location, but the personnel didn't tell me about the $39.95 plus mileage rate (which would have saved me about $50) until after putting the original reservation on my credit card. Also, I reserved a dozen moving blankets, but they didn't have them at my pick up location. I had to drive to yet another location to get blankets. It seems to me if I've bothered to make a reservation for equipment, my reservation should be fulfilled at the location I'm supposed to go to. I was told I had to take the blankets back to their original location, but when I took the truck back, they said I should have brought the blankets back with the truck. It seems there could have been better communication between the three different places I had to go.
It's ridiculous that the fuel is not started at 100% each time. We left the truck with more fuel than we received it!eith, over 3/4 a tank, but now were charged because we're being told it was less than it was when we took it. That is untrue and unexceptable.
Very clean, easy to access & drive. This was the first time I've used UHAUL myself. The only thing I would change about the experience is if the person would do a quick walk through w/the vehicle. ie: lights,signals, emergency break, lock for back. Etc. It would have made me a lot more comfortable.