Customer Reviews for Towne Storage South Jordan
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Towne Storage South Jordan
Great place and people to work with!
I know it was not the locations fault, but when I arrived to pick up the Uhaul, the person that was supposed to return there truck previous to me, so I could rent it, did not return with it. I had 7 family members that had driven over an hour waiting to help me. Luckily there was another 26 foot truck on the lot, but the previous renter had forgotten to drop the key in the box. So I was over 30 minutes late getting to where my family was. And many had to leave before we were done because of the wait time. The staff was great, but it was an inconvenience.
Todd's miscommunication with me resulting in me paying an extra 50 bucks for something I did not agree too. I will never use u-haul nor recommend it with anyone again
Fabulous employees and service
There is nothing that you could improve on, They do a wonderful job. Their office is clean and inviting. It was pouring rain when it was time for me to walk out to the truck. They found an umbrella and walked me out so I wouldn't get drenched. I love Town Storage South Jordan!!
I was overcharged by $39.00 for the truck rental compared to what I was quoted and based my reservation on. I have requested a credit and have not yet received it. I have made several phone calls and left voice mails regarding this. I never received a return call from this location after leaving voice mails. This is poor customer service. I will expect my debit card to be credited the $39.00 plus tax.
Switching the pick up location made things difficult. Every person we talked to told us we had a different amount of miles allotted. And we got charged when it was uhaul's mistake that we had to drive extra.
Great customer service, the rental was scheduled and completed with no issues.
Friendly staff and great customer service I will recommend to all my frineds.
We just wished the truck would of had blankets.
Even though they were very busy they were personable and efficent. I was very comfortable with the very good service.
Keep up the good job of providing good service at a reasonable price.
Place was great - personnel were friendly. No wait.
No improvements necessary, but I rate the guys who provided moving help to be the best. They were prompt, helpful, and energetic, and finished early. Well done.
Love this location! Always so easy to deal with.
An awesome representative. Thank you very much.
We had a uhaul for 24 hours but only used it for 7 hours. We didn't go over the 30 miles that we were allotted. When we dropped it off there wasn't anyone there, they were closed so we put the keys and contract in the drop box. I then received a bill for over 20.00 for fuel but nobody was there to talk to. I would think that for the lack of usage hours would be a little leeway. Or maybe have someone there since that was rather selected drop off location.
Good service. Appreciate the quick response to our needs for the vehicle.
Provide in the vehicle a windsheild scraper.for winter snow and ice season.
They were so courteous and helpful. Everything was in perfect order and exactly what we needed. Pick up and return were super easy. No improvements needed.
Everyone we worked with was friendly and helpful. Equipment was clean and worked well. Thanks!
They did not have any units available for me to rent. The front desk guy Craig was very pleasant and offered some bigger units that were available, but I didn`t need a bigger sized unit at this time.
Facility was clean, well taken care of with great security and climate controlled. I am very pleased with my decision to use this facility and would recommend it. Employee was friendly and helpful.