Customer Reviews for Towne Storage South Jordan
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Towne Storage South Jordan
When I picked up the truck it was fine. It lost the ability to shift gears about a 3rd of the way to my destination. Not only was it very difficult to drive but because it stayed in a lower gear the rest of the trip, I spent 30% more on fuel then anticipated. Last time I rent from uhaul and will advise friends and family the same
The office lady could have been a little more social, warm and freindly.
The truck was in a terrible state, with the weather stripping around the windshield taped on and coming off, to the point where it came off while driving on the freeway and caused all sorts of problems. The truck had missing lights, scratches, dents, etc. I was very glad I was only doing a local move because I wouldn't have felt comfortable going any real distance with this vehicle.
Don't try assigning a location that is farther away from where the customer is going. I said I would be in the Riverton and South Jordan area; I was told that my drop off place is not assigned because I didn't have a specific location. I received via text that my drop of location would be in Sandy.
Try to accommodate the customers.
They are super efficient, awesomely friendly, most helpful.
Truck was double booked so I was fortunate another customer brought the same size truck back while I was there or I would have been stuck with nothing. Also, I noticed a $16 gas charge on my bill even though I filled the truck up to the near halfway mark as per my contract. Guess I should have waited to talk to a person instead of dropping off truck and leaving.
We received very friendly and supportive service.
The truck was not clean on the inside of the cab there were other peoples trash wrappers etc.
I did NOT clean up after them but I was charged a $25.00 cleaning fee. I have rented from you many many times but will reconsider after this experience.
Trucks transmission broke down. I was stuck on side or the road for 6 hours. Then had a three hour tow.
The truck ran very rough at any speed over 35 mph.
First time , but was great!! Totally recommended !
I originally had a reservation in the Sandy location on 2nd East and State Street. When I arrived, they said there was no truck for me to rent and sent me to South Jordan. I had to rush to get there before the South Jordan location closed. I was very frustrated with my rental and my experience. The South Jordan location was fine, but the Sandy experience was terrible.
Just a very limited rental time but everything else was fine.
The van was in great shape. The people at the location were personable and friendly. The location also had easy access to get in and out. We got our move done!
Thank you for the fast and friendly service
This was the second time renting through uhaul and through this location I will never use uhaul again
I signed that the truck is in clean good shape before i ever had the chance to see the truck. Truck had drink spilled all over the cab. was told they have no idea where at what truck was mine just go try keys with trucks till it fits.
My original pick-up location Towne Storage West Valley - had HORRID customer service. My truck was not there and the kid working the desk was beyond rude and not helpful. I then called Uhaul directly and was only given a 50$ credit for my inconvenience.
Thank You for your professional and family oriented care. We are grateful for your professional expertise.
These are great folks to work with! We've had 4 trucks in the last month combining households following my recent marriage. I'm recommending them to everyone I know.
Great place and people to work with!
I know it was not the locations fault, but when I arrived to pick up the Uhaul, the person that was supposed to return there truck previous to me, so I could rent it, did not return with it. I had 7 family members that had driven over an hour waiting to help me. Luckily there was another 26 foot truck on the lot, but the previous renter had forgotten to drop the key in the box. So I was over 30 minutes late getting to where my family was. And many had to leave before we were done because of the wait time. The staff was great, but it was an inconvenience.
Todd's miscommunication with me resulting in me paying an extra 50 bucks for something I did not agree too. I will never use u-haul nor recommend it with anyone again
Fabulous employees and service
There is nothing that you could improve on, They do a wonderful job. Their office is clean and inviting. It was pouring rain when it was time for me to walk out to the truck. They found an umbrella and walked me out so I wouldn't get drenched. I love Town Storage South Jordan!!
I was overcharged by $39.00 for the truck rental compared to what I was quoted and based my reservation on. I have requested a credit and have not yet received it. I have made several phone calls and left voice mails regarding this. I never received a return call from this location after leaving voice mails. This is poor customer service. I will expect my debit card to be credited the $39.00 plus tax.
Switching the pick up location made things difficult. Every person we talked to told us we had a different amount of miles allotted. And we got charged when it was uhaul's mistake that we had to drive extra.
Great customer service, the rental was scheduled and completed with no issues.