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Cynthia A
Customer Reviews for Nicole Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Scheduled for counter pickup, arrived and couldn’t find anyone working, then was told I had to call customer service for a code to get into the truck. Called and sat on hold for a half hour until I finally talked to someone. When I finally got into the truck, there was no dolly in it like I had requested. The truck was filthy and covered in snow I had to dig the truck out myself to be able to use it. Unacceptable experience right from the start I will not be returning.
Trevor EThis place should not be affiliated with uhaul. Inwas supposed to pick up a truck from the office. When i got there no one was there and the auto repair tech called and couldnt get ahold of the owner. I called customer service and they also could not get in touch with the owner. It took me an hour and a half to get the truck
Kevin JEveryone here was super helpful! It was a wonderful experience.
Dalisa KAwesome service and great communication. Will definitely come back when I need another rental.
Jorge OThe drop off process was difficult. We called the number on the invoice when we arrived and no one answered. There were workers on the property, but were not able to communicate or assist with the truck return. We dropped off the key in the return box during the rental time frame. Due to the error of this location, they didn’t process the return, U-Haul thought we didn’t return the truck. We were charged a late fee. Everything has been sorted out and refunded, however it was a headache.
William TDani was so helpful and friendly. It was quick and easy and I would absolutely use this U Haul location again and recommend to friends and family. Thank you!!!
Maria mVery friendly and accommodating also
Roderick MI used the 15 foot long truck # DC 1072G. Please note that the brakes need to be checked. I had a hard time stopping. I had to push very hard to stop.
MILLIO P