Excellent service
Kristen C
Customer Reviews for 495 Truck Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person I spoke to on the phone was very nice and helpful. The app was easy to use for the 24/7 pickup option. The man who works at 495 Truck Center was also nice and helpful when I came to pick up.
James STruck was available and in working order. Was missing the furniture pads that were supposed to be included tho.
Ethan WThe truck was left open and unlocked. The doors were unlocked, driver side, passenger side, and back of truck all unlocked as was the lockbox where the key was found. The 2 dollies and 3 packages of mattress pads I ordered were all missing. Also the truck gas tank was completely empty I had less than 20 miles. I filled it up and hardly used a 1/4 of gas. I tried to contact someone via the app during the rental period. They were of little help and stated nothing could be done and someone would call me on Monday. They never called to discuss the rental and it took weeks to correct the bill. I have used various Uhaul locations over a dozen times over the past decade and this experience
Donald ANone! Thanks.
Wilfredo GTerrible way to pick up a vehicle- took an hour to get a truck that I had already booked
Kenneth H