Customer Reviews for Tri West Move N Store LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tri West Move N Store LLC
Keep doing what you are doing
Very nice and competent staff. Would recommend them.
Very friendly couple. Excellent check in services of equipment. Offered phamplet information of local businesses. Mentioned moving expenses may be tax deductible and noted that on returned paperwork.
Be honest about the mileage the vehicle gets. Website stated 10 MPG when it was more like 4 - 5 mpg. The only way to get the 10 mpg would be on a flat surface (which the US is not flat) and drive at about 35 MPH in which case it would have taken me three days to go the 1100 miles. I was anticipating stopping about every 6 hours instead I had to stop about every 3 -4 hours.
Hello for your benefit I believe I had fallen into some form of false advertisement. The gentleman inform me that the price on the picture was not the price I would pay as the vehicle was not going to return back to its original location 67th Avenue and Bell Glendale Arizona. My lease was to move me from Peoria Arizona to Apache Junction Arizona. I believe I was charged excessive amount for the use. I believe your science need to say for this amount to be valid it must be returned to the same location. You're joining customers under false pretenses people go in expecting to pay what's on the sign. In the signs don't say return to same location. I consider that false advertisement. Drawing customers under false pretenses. That was the only thing that was disappointing. It was too expensive. I had a family emergency why I moved to Apache Junction I approve of myself because of my need in my family. I know this has nothing to do with you but now I'm having to start all over and now I have to find a job. Thank you for listening and I hope you can do something about the pricing as I said before I considered it false advertisement. Pretenses of getting customers.
Nothing. Excellent experience.
When we arrived to pick up our already paid for truck. It was not at this location. They said it would be at. We were dropped off there and our ride already left.
Also, when we dropped off our truck at the place the called and told us to take it to. The clerk their said that we were at the wrong location and he had nothing in his computer that we were suppose to drop off at said spot. We had to let him hear the message that your office left before he believed us. Like we were lying. Very unhappy with the whole company at this point.
Dropping off was a piece of cake. The whole trip was delightlfully uneventful. I was totally impressed by the whole Uhaul experience.
Everything was great, no improvement needed.
I was quoted on the phone for $0.69/mile but actual charge was changed to $0.89/mile. Will not rent from this center again.
Nothing. I have already recommended this location to a relative.
I initially contracted for in town but the following day I stop by and spoke to Mrs. Rudge about doing a one way. She contacted Uhaul’s traffic and was advice to drop the truck at 5034 W Glendale Ave. Mrs. Rudge indicated the contract will change from in-town to a one-way. She explained the difference in rate per mile from .89 cents to .40 cents per extra miles and $40 per day with an allowable mileage. I was happy with Mrs. Rudge since I had two do two truck loads and my final destination was Glendale.
The customer service was great. When I got there everything was ready to go.
Great rental with the people who own the storage units and the truck rental,they treat you great ,everything neat and clean . They know what they are doing A++++
wpild not recommend u-haul to anyone, after the way you jerked me around, changing my reservation and location pick up and deied me the truck i had put on hold to get me a small truck with a trailer, i have never towed anything before why would i start just because you order that equipment for me. good thing for one of your staff, who found me a truck at the last min, it is the location i first picked out not the one you changed me to , where i have no idea where it was. he found me a truck, out east, so from there to my storage building, that ate up my miles, so i still got screwed by u haul and yes i would not recommend you to anyone and i will not used you again
I was treated with a smile and great service. Very pleased with all my transactions here.
Was very easy to rent the van from Dollar Storage. Great service and very convenience.
personnel were extremely accommodating and pleasant. specific directions and instructions including landmarks and lefts or rights would be most helpful.
I will be calling corporate office to discuss my experience with renting a truck at this facility, which did not end very well. I do believe that its the way the soft ware works & not the employee. Mileage listed was different then shown on the dash board. I was charged a mile more than I used, that said, each & every client will be charged more also. A mile here & there in your favor adds up. I feel that is stealing from the customer. Your employee was informed before we took the truck that the mileage on the paperwork was incorrect & he just ignored what we showed him and still charged me more. NOT HAPPY WITH THIS EXPERIENCE. WILL BE CALLING CORPORATE OFFICE.
The price is expensive. I had to pay $51 to rent a van for 15 miles!!-
I had reserved a Refrigerator dolly but when I went to pick it up they did not have it. I was directed to another U-Haul to get one.
The U-Haul rates for my rental, a van for only about 5 hours, were exhorbitant, but you were the only facility that had anything available on short notice less than the size of a semi. Advertised at $19.99, spent $110, and that was the best deal they could do based on your contract pricing. Really???!!
Can't think of anything they were excellent people deal with and every everything worked out perfect :-)
Great Customer Service!! Very nice man!!
Parking lot a bit small to maneuver larger trucks but otherwise all was great . Thank you.
Jo Rudge was especially helpful and courteous-- I would strongly recommend this company
Absolutely nothing! The facility is always neat and clean as is the equipment and the management team is wonderful. Always cheerful, helpful, exceptional service!
Very happy with our drop off experience.
the truck was very dirty when my son picked it up in Apache Junction
the truck was well maintained ran really good
I am sorry to say but I will not deal with Authorized dealers anymore... I prefer to deal with a company store even if it means that I have to go out of my way to get to one. The service is much better and the people are easier to work with.
nothing service was excellent
Excellent service, professional staff.
EXCELLENT CUSTOMER SERVICE,,,TRUCKS AND STORAGES ARE EXTREMELY CLEAN... WILL HIGHLY RECOMMEND THIS LOCATION...
EXTREMELY FRIENDLY .....I WILL HIGHLY RECOMMEND THIS LOCATION TO ANYONE WHO IS IN NEED OF A TRUCK AND A CLEAN SECURED STORAGE FACILITY..
I think you should serve lunch!! Just kidding!!
The Location, and Service were impeccable, But Uhaul itself needs to lower the mileage charge. .59 a mile is to damned high. It cost me over $31.00 just on mileage. Drop the price and you'll get more business
No improvements needed... Great Customer Service.. Place looks and smells very, very Clean.. Will Highly Recommend...Thank You..
Joe and her husband were super nice. The truck and grounds were very clean. I would refer them to everyone.
Since a lot of people do their moving on weekends, it would be nice if the weekend manager could be there a full business day on Sundays. We had to wait to unload out truck until the next day since the manager had left at 3P and our storage unit still had the storage facilities lock on it. We did not arrive until 5P so even though we could enter the facility with our code, we could not open our storage unit. This did create a bit of a hardship for us since we only had 1/2 the work crew we would have had the previous day. The facility overall is very clean and management is very nice.
best Service Ive ever received.. Highly Recommend....Two Thumbs Up..
Wonderful people to deal with. Best in the business
over all experience was excellent.