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Tanita W
Customer Reviews for Prestige Storage Jackson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I made it here no one could take off my auto transporter. I had to do it myself. Which had me late for the movers and storage. Then I brought the truck back Saturday and it wasn't checked in until Monday. They read the mileage gauge wrong. I left it a little under half. When I got the email and so what they marked for it. I was very upset. Especially because I have used this service faithful for the last 35 years. For every thing. This is the first time this has happen. I couldn't even get the roadside assistance to come out. I'm very disappointed with all the money I paid and I still had to pay extra
Cynthia HMs CC was very professional and nice will return
Patricia WI would recommend but it would be great if the return process was faster. I brought back after hours while I had someone to pick me up. It was dark and unfamiliar area. It should be quicker if your in the system I think a picture of gas and mileage and outside. All should be in system and saved for future business within time frame of course. Thank you
Angela ACustomer service 💯❤️❤️💯❤️
Ruthie FUpdate vehicle
Felicia FThe 2 ladies working there were just super nice and happy. They were very enjoyable to deal with.
Michael KI wouldn’t give a customer a truck with the check engine light on and say “you should be good though”
Nicholas PI booked a dolly with the truck, and when I went to pick up the truck there was no dolly available. And I arranged the dolly myself from another location, which wasted more time. So what I felt was, if something is not available please mention it, so that we can make alternate arrangements, instead of last-minute searching running around and wasting time.
Vamshi GNot a thing haven't had good customer service in long time Ms Felicia and her coworker were so nice and accomadating 5 stars for sure I will recommend this location to friends and family thanks 👍
Vincent WExcellent customer service! Clean van.
Miranda SAlways prompt and professional
Sacheen SThe truck we were rented was dirty and had trash in it from the previous renter. We were told by the person who checked us out that for everything that we needed (truck or small van and a car trailer) we would be looking at $79 and some change. That was not true. I was only able to get the 10 foot van that is advertised for $19.95 a day for $79. I was not able to get the car trailer because the guy at the other location I had to go to get it said I had to pay a $75 cash deposit plus a fuel charge and the $59 and some change for the actual rental. Needless to say I was unable to move my truck and wasted money I did not have from the move for a van rental that I just needed to transport my truck. I feel I was lied to and not properly guided nor was anything explained to me about any of this. Very poor customer service. This was my first and last time ever doing business with U-Haul.
Brianna SBoth the pick up & drop off sites the staff were nice Although there was 1-3 workers there were A lot of people inquiring about rental items. Both sites they we trying to be nice pleasant and accommodating to our customers needs. Although the trailer looked abused a bit it handle the job well Thank you
Samantha MGreat customer service the lady that was working at the front desk was awesome She was very professional and she Was very knowledgeable
Kendal BThe location did not
CHARLES JThe young lady at the counter helping to secure the pickup is a gem, very warm and welcoming Such a pleasure dealing with her
James D