Customer did not leave a comment.
Brent M
Customer Reviews for Trojan Storage Of Rancho Cucamonga
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and friendly
ROSEVELT WYour dealer location station at the gas station 2741 south town ave is the worst. I had moved a couple of days ago and went in a day before to rent a one way U-Haul. Gas attendant was very helpful but the next morning it was a complete nightmare. Attendant as well as manager were so rude, and somehow try to just tell me it wasn’t a big deal that they were going to send me about 25-30 mins away to get the U-Haul I was supposed to just pick up from them. Manager was completely disrespectful and was not helpful at all- I figured since here primary duty maybe was to attend the the gas station. U-Haul dealer called customer service as they weren’t helpful either. I ended up calling to ensure I was going to find a U-Haul in Rancho Cucamonga and the customer service representative was condescending and trying to imply the trip wasn’t a big deal because she was from the area. What was supposed to be only Less than 15-20 mins tops ended up taking Almost 2.5 hours. Never again will I go to a dealer that doesn’t understand basic customer service!
Fidel GLower the mileage cost back to $1 a mile OR LESS. And have trucks fueled up, every truck i rent is 1/4 full or less. Newer trucks are better on fuel than 2017 or older.
ERIC MSuper fast and friendly! Was in and out in minutes!! Definitely recommend this location for anyone’s moving needs.
jennifer SThis was an easy process. Excellent service. We were in and out and on our way in no time.
Joe LLow tire pressure when I got the vehicle but the person helping me was very quick to fix it for me. No issues during the rental period
Leilani TExcellent customer service and great personality
FRANK BThe app is worth less because of its simplicity it doesn’t work so the customer spends their time trying to work an app that was not designed right away why say anything about it when we know it will not get fixed.
Israel RThe workers at this location were the best! Super quick, very friendly, and it was overall one of the best experiences I've had at a uhaul.
Scott VThe staff was rude. Asked the lady to check me in and she was irritated that I asked her for a recipt.
SHAREEF EStaff was informative on what I needed
Steve Gkeep up the commendable job.
Gerry SThe van hadn't been inspected before I got it, there was dirt in the cargo area that I had to sweep out myself, as well as a razor and some personal scrub cloths. There was an opened bag of cookies in the dash board window, and some splatters of who knows what on the side. I liked the assistant manager, Kevin, he was a little shy, but nice. I didn't know that I was supposed to submit the inspection notes on the app before I left the premises, so my comments and entries didn't save. When I told Kevin that, he didn't know about it either. I mentioned to him that the mileage on the contract was off, and so he adjusted what I owed accordingly, which impressed!. I think they need a little more training on the 24/7 share rental process. But all in all, the price is good, and they are helpful and thoughtful.
MIsti CI think everything went very well. I had an overall, very nice experience.
Diana wThe guys at Trojan storage are the greatest everybody should get a storage there and use their trucks
keith bLuis is a terrific representative of your company. He is courteous, knowledgeable, and always willing to help. The location is clean and well organized and the equipment always ready to go. Easy call to keep going back...
Brian OEquipment was not fueled to 3/4 when received and needed to be swept. Staff was curtis us and friendly.
Andrew LCheck equipment for proper running service before leasing tire service “DID NOT” arrive as scheduled I waited for 2 hr. When I was told 30 min. Or less
larry mCourteous and professional . Cleanest and nicest truck I have ever rented from uhaul
Jason HThe check in and drop off process was quick and easy. I did have trouble uploading pictures but other than that it was great.
Michelle ENo comment at this time
Christopher CDouble check gas. It wasn't what it said it was.
Sharde GGreat friendly customer service
WANDA HYou guys need to update the U-Haul app because I was expecting my overall trip to be 65 bucks which is what the app told me then it basically doubled when I got to the facility I picked it up from also the truck I reserved looked like it went through mud
Ryan COn time ⏲️ appointment, courtesy check in. Representative helpful.
Al FBring down your weekend charges.
Anthony IThe representative was very professional, helpful, and knowledgeable. He made us feel comfortable with our choice to use UHaul.
Cecelia HMy reservation was for 1.09 a mile was billed at 1.39 a mile. My reservation location didn’t have my reserved vehicle so was sent to another location that was double the distance away that your representative said it was. Made the move more difficult.
Octavian GI want someone to call me since I’m unable to get a hold of this location. Had truck issues with battery twice and shaking of truck. Truck was very clean and smelled very bad. Please call me I want a refund for the trouble I had and I can’t even get a hold of this location at all
Gil RLuis at the desk is a great professional and everything you would like to see in a customer service representative. He is knowledgeable, courteous, and very welcoming. thanks Brian
Brian OEverything was great. The office was very clean and spacious. Kevin was friendly and the prices was so very easy. Nothing to improve. I will definately recommend this location to all I know who need to rent a UHaul. I will come back again for sure.
Lisa MKevin was incredibly helpful with awesome customer service. Thank you for making my hellish move that much less hellish. He deserves employee of the month and a raise!
Alexander MNick was very helpful. He helped me load and unload my car, this is my second time working with him and I will be back. Thanks so much or your professionalism.
Danielle DKevin was great and very quick. Process was super simple and I was extremely pressed for time.
Kimberly WStaff was wonderful, very helpful in answering questions.
Diana ASimply keep the current staff.
Roosevelt LCheckout was fast and easy service there is great will recommend.
Anthony BCustomer service at the site was fast and diligent.. great job
Solomon LFriendly staff and the truck was clean.
Renee MCheck in through mobile device wasn’t working which was frustrating. I went into the store and got help from the associates. They were really nice and explained everything really well. I’m very appreciative!
Danielle DIt was very easy to rent the truck and was great for my needs.
Tamara MSeamless and very efficient. Friendly and helpful staff. Very quick process, I was not inside the rental office for more than 2 mins for pickup. For drop off i was there for 30 secs
Mitesh PMake sure the gas gage is working on the truck
Jennifer J