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Danielle MCustomer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Heather deserves MANAGER OF THE YEAR. Hands down.
Norma M | Overall ExperienceThanks you U-Haul
Jerl A | Overall ExperienceKevin went to Great lengths to retail my business!!
george h | First ImpressionsHeather is amazing
Sheryl J | First ImpressionsThe best U-Haul facility yet. Also, Heather was amazing. The one time I needed her help! Thank you guys for your service.
Avia H | Overall ExperienceAll around terrific experience with y'all.
andrew l | Overall ExperienceHeather is awesome. This is the best customer experience with UHaul I've had in the Austin area.
Lara B | First ImpressionsVery friendly and knowledgeable staff. Manager is terrific. Units are clean, well lit, and checked on regularly. A bit of water leakage the last day. My problem was the cost, prices just kept going up.
MARCIA E | Overall ExperienceThis was a wonderful storage experience. The facility is safe, spotlessly clean, no bugs / animals or odors. The temperatures were perfect summer & winter. I appreciated the packing supplies that were available & facility accessibility was always convenient. Best of all - the services provided by Heather and the staff were highly professional & friendly. I have chosen this storage location twice now & would do it again. Thanks to all for the great service.
Harriett C | Overall ExperienceWe needed temporary storage for a few items while remodeling was in progress. UHaul was an easy, turn-key solution. Self explanatory, friendly and helpful.
FRANCHESCA L | Overall ExperienceHighly recommend this storage location! I had a unit for several years here and accessed it frequently. The property and buildings were always very well maintained and the staff was friendly and helpful. I had one minor issue with my unit while there and the manager, Heather, handled it swiftly and was very responsive and communicative while it was being resolved. Excellent service!
Rebecca S | Overall ExperienceHeather is wonderful to work with!!!
Kimberly F | First ImpressionsGreat experience and very quick with booking
monica w | Overall ExperienceThe staff has been very helpful and responsive! Everyone I have dealt with is well trained!
Harry P | Overall ExperienceMy particular unit did not have any lighting. And one really needs lighting.
Jazmine C | Overall ExperienceI love how they work with me Best pleace ir always clean and safe to leave your car
Maria R | Overall ExperienceHeather was extremely friendly and helpful. I appreciate her excellent customer service.
UPS J | First ImpressionsHeather Poore, the property manager, was always very friendly and very knowledgeable, and very helpful. My only concern is that the storage fee (A238) seemed a bit excessive for the size of the storage space. Thus, I am not likely to rent storage space from U-Haul in the future.
patrick b | Overall ExperienceVery pleased with Facilities, Personnel, and Service. Thanks.
Brad P | Overall ExperienceThe manager of this facility had great customer service skills. I had originally left a less then excellent review because my climate controlled storage unit was very warm inside. The manager read my review and was friendly and helpful. She moved me into a different unit where the air conditioning was working well (this was the middle of the summer when everyone was having issues with their airconditioning). I take back my last review. They were friendly and handled the situation.
JILL F | Overall ExperienceChristian was efficient and it didn’t take long at all.
Jazmine C | First ImpressionsEasy access. Convenient location. Friendly staff.
Nora G | Overall ExperienceThank you Heather for a good experience...God bless you
Dorothy B | Overall ExperienceAlthough for some reason, I had a tough time doing my move in by myself because the code given didn’t originally work. Heather was extremely helpful and showed up in no time to help us get in. She made sure to continue to follow up to fix the problem. She made sure that we had an alternative while my code didn’t work. I would recommend this place just because of her. Thanks, Heather.
Avia H | Online Move InStaff was helpful and friendly.
URSALANETT B | Overall ExperienceThe person at the front desk tried to be helpful, but was not very well trained on their job. The facility is really hard to navigate with a trailer. There had also been an advertisement for one free month of rent with the rental of a truck or a trailer. However, they said they only did that with one way rentals at this location. This was disappointing since the location I was at earlier in the day for the rental said that they would have honored that. But my biggest complaint is that I paid for a climate controlled unit, but my unit is probably about 80° inside.
JILL F | First ImpressionsHeather is the most friendly and helpful person!
Jeff G | First ImpressionsThis location is particularly run very well. The on-site management is superb. The facility was very clean, secure, and gave you a sense of old Austin. You can tell the building has been there for a while, but it’s so well kept! Good communication with the management for move in/move out. Even the maintenance were polite, felt very safe.
Jasmine M | Overall ExperienceWe appreciated the staff all these years for going above and beyond to be helpful and friendly. Storage is storage but the staff is what made the difference for us. We didn’t leave you for someone else!
CHARLES S | Overall ExperienceVery clean facility. Move in was awesome!
Jodee F | First ImpressionsEveryone in the staff that I interacted with was amazing! Best storage experience of my life!
Elliot K | Overall ExperienceVery helpful and friendly staff
URSALANETT B | First ImpressionsStaff was friendly and knowledgeable! Storage was well maintained and very helpful if I had any questions!
Patricia B | Overall ExperienceReally nice staff, super convenient location.
BRENDA D | Overall ExperienceHeather and her team are friendly, helpful and flexible. Would highly recommend.
Dee D | Overall Experiencefantastic!
Hannie S | First ImpressionsGreat storage unit
JOSEPH L | Overall ExperienceThank you
Matthew C | Overall ExperienceIt was a convenient and excellent service. Thank you U-Haul for all you do. Move in date was 03/30 and move out date was 04/23/2023
Lilian A | Overall ExperienceThis facility was very professional and very prompt at getting answers to whatever questions I had, and they were extremely helpful and most of all in doing their job they were very friendly, which is very much appreciated because most people know moving is not always pleasant experience! So I want to say Thank you for being helpful when I had a kink! And always professional and friendly. All in all excellent service😁🙌🏽
Graciela D | Overall Experienceeveryone is nice and helpful
raymond h | First ImpressionsThe managers there are really great and personable.
Ken H | Overall ExperienceEveryone at 6610 Burnet Rd. facility was awesome, very helpful and friendly. Thank you all for sharing the friendship of we can live with.
Jamez H | Overall ExperienceThank you Heather
KATHLEEN C | First ImpressionsExcellent customer service!
WILLIAM R | First ImpressionsThis is the best storage facility among several that I have used in Austin & Houston. The staff is outstanding, available, efficient & highly professional. They are visible on the property & willingly assist with problem solving. The facility is very clean & importantly safe; access to units & staff is controlled. There are enough carts & items to help with moving our items around. I appreciated that sufficent postings were provided about locating units & the elevators. I highly recommend this facility & the excellent staff that provides amazing service.
Harriett C | Overall ExperienceHeather is great!
BRENDA D | First ImpressionsWish access was 24/7 but otherwise hours are great!
Rikki Q | First ImpressionsStaff was friendly and knowledgeable. Facility was clean and neat!
Patricia B | First ImpressionsStaff was incredibly nice and helped me find the solution that works with my needs and budget. They also gave me a quick tour so I could find my locker and made sure I knew which lane was one-way, practical advice very much appreciated.
Sarah M | First ImpressionsThanks I love you
Giancarlo B | First ImpressionsThe Burnet Rd storage location was awesome the customer service was great!!!!
Dorothy B | First ImpressionsGood location, good facilities, good people. Excellent service.
WILLIAM C | Overall ExperienceHeather was exceptional!
Erin S | First ImpressionsGreat location that you s well maintained
Sarah B | Overall ExperienceThe overall outcome was excellent - my concerns were thoroughly & promptly addresses. Thanks Heather & Kevin.
Harriett C | First ImpressionsThe staff was very friendly and helpful. Only had one complaint. The light in the unit was out and was never replaced!
Harry P | Overall ExperienceHeather is an amazing store manager and very helpful. If I need to store anything else in the Austin area, then I'm going to her store.
Tiffany M | Overall ExperienceThe facility is great and Heather, the manager, has been super friendly and helpful.
David R | Online Move InHeather and the rest of the staff were amazing! We stored here for over a year and then most recently we had U-Boxes delivered and Heather helped us every step of the way. U-haul is very fortunate to have her! Thank you so much!
madeleine w | Overall ExperienceVery pleased with the staff and facility
Christina W | Overall Experiencevery safe clean space, always helpful!
CARLA D | Overall ExperienceSouth Dakota Uhaul almost cost you my business permanently. Too much to detail here, but will definitely be contacting corporate. Heather & Norvell, both General Mgrs of different local stores on Burnet Rd in Austin TX are wonderful. Norvell is the only reason I will continue to do business with Uhaul on future rental needs
Karen C | First ImpressionsHeather and her staff were very helpful. I just moved into my apartment and the couch wouldn't fit through the door. She was able to accommodate me last minute when I turned in my truck.
Tiffany M | First ImpressionsHeather and her staff we friendly and communicative.
Erik A | Overall ExperienceY’all let someone break in and multiple units were broken into. Maybe a little money back would be nice? I’ve been a customer for over 10 years. Unacceptable. The way the lot slopes is a safety hazard. The carts won’t stay still easily while loading. They will roll away if you’re not careful.
JOHN E | Overall ExperienceThe staff at this facility are absolutely the best I've ever dealt with. They're friendly, warm, and compassionate and they run a very professional business. I needed storage after a fire at my apartment building forced an immediate move. If I ever need storage again I will use this facility even I live miles away. THANK YOU TO THE STAFF!
Valerie G | Overall ExperienceStaff were super nice and helpful, and we appreciated it very much. My wife had problems setting up auto-pay on the website. It kept telling her it was set up for both units but one unit incurred a late fee. But the staff was kind enough and refunded it. We still don't know what went wrong in trying to set up auto-pay for both units. Issues: Days before we were to move in, we verified that our unit was still available. But it wasn't held for us and so we had to get two storage units. We were given a discount, but we've calculated we paid $150 more than we would have if they hadn't given up our original storage unit. After only 3 months, our rent already went up! We were dependent on our contractor to move back in our house. It ended up that we only needed the storage unit one week into the renewal. We were again disappointed that we couldn't be partially reimbursed for the remaining three weeks. We realize we aren't talking about lots of money, but for us these additional expenses added up. Finally, when the moving company came to both move us in and then again move out our furniture the elevator stopped working! That was so stressful as we were not only paying them by the hour, but the first time they had to walk up the two flights of stairs. Luckily, the 2nd time the elevator was up and running in a relatively short time. So again we really appreciate all the help we were given, but we just can't give a high rating due to our reservation not being held, the cost of the units, and to the finicky elevator.
Graham G | Overall ExperienceI’m just hoping that the girl did not forget to add 24 hour access. I utilize my storage at all hours of the night or day. This online procedure has went really well with the storage part of this. The truck part not so much. But overall really doing a good job.
Cody C | Online Move InVery friendly and thorough information
Carla R | First Impressions👍🏼
Jesus Y | Overall ExperienceManager and staff were outstanding
Carlton C | First ImpressionsManagement has changed several times times in the years I have rented. Always had great service and they have always been very friendly and curious to myself and my family that has rented from U Haul.
REBECCA Z | First ImpressionsStaff was very friendly and helpful
Justin Y | Overall ExperienceAlways good
Margarett V | Overall ExperienceThe staff at the Burnet Rd/2222 UHaul Storage in Austin, TX is excellent! I've used this UHaul Storage 3 different times for 3 different reasons and each time the staff was always exceptional. I most recently cleared out a unit that I'd had for 2 years and I have only good things to say about this place and the people who run it. Everyone should get a raise!
Linda M | Overall ExperienceThe new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location
MOHAMMAD A | Overall ExperienceIt is good and reasonable price. Thank you for the lock bonus!
Jaesuk K | Online Move InThe facility was very clean & well managed. I’ll definitely rent a space from them again. I was actually kind of sad, clearing out my space!
STANLEY L | Overall ExperienceStaff friendly and helpful.
Iris N | First ImpressionsErica was great, extremely helpful!
Tera A | First ImpressionsI received an air conditioned climate with easy access and convenient location for a great price !!! Loved it!
TRACY L | Overall ExperienceHi Erika, I keep getting mail saying I have a balance, can you please double check this for me. Thank you :) ~Lyssa
Lyssa N | Overall ExperienceAm amazing experience! Thank you!
Syma L | Overall ExperienceEverything looked clean, and they even have repellent stuff down until I saw a roach.
Brianna W | Online Move InGreat team work @ this facility
Jose E | First ImpressionsMy things have been in storage almost 10-years. There have been a few times I did not have funds to make steady payments due to unforeseen circumstances. The owner was willing to give me time as to not lose my things. All I have left of my life is in a 5x10.
ELIZABETH S | First ImpressionsThe employer was very helpful and assisted me to the best of their ability and went aboveboard to get me the best deal.
Cherry B | Online Move Infor the smallest of units— too expensive; automatic lighting didn’t always go on; no lighting inside unit; rental trucks always blocked entry to building; never saw carts to use for moving stuff
Yvonne B | Overall ExperienceAn awesome experience as a long ter customer
JOHN I | Overall ExperienceFacility and storage unit were clean upon arrival. Unit had a new lock available and ready to use. On the occasions I have accessed the unit, the facility was actively being cleaned and maintained which was excellent.
Penelope M | Online Move InThe staff was very helpful throughout the entire process and went above and beyond to help when needed!
Joe S | Online Move InGreat experience
BENNETT N | First ImpressionsIt’s storage. Unfortunately we were unable to just transfer the unit into my name without opening a new account. It would have be en helpful to know this instead of continuing to send reset instructions to my exhusband. The two emails a day until I completed this survey are unwarranted. Please REMOVE my email address from your marketing emails. I only wish to receive emails regarding the account status and payments.
Tonya C | Overall ExperienceSmall problem identifying which building unit was in. Resolved.
Lisa Z | First ImpressionsErica is most professional and wonderful to work with. She is kind, warm and receptively provides solutions to fit your needs. I would only use this particular U-haul location because of her.
Paula W | First ImpressionsAwful....stalkers
Detwana J | First ImpressionsThe move out and staff are excellent.My issue was the frequent monthly rate increases by uhaul.It started at s79 in 2011.....by 2020 it had doubled.....corporate greed and good workers....too pricey
JULIO O | Overall ExperienceI have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!
BETTY S | Overall ExperienceErika was friendly and helpful
Sonia G | First ImpressionsThank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD
DEBORAH T | Overall ExperienceErika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn’t seem very secure. If this is not UHaul’s policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.
Jennifer C | Overall ExperienceEverything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.
Beverly K | Online Move InErika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.
Joshua N | Overall ExperienceNo refund on storage days not used
MARK M | Overall ExperienceThe staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.
Jill M | Overall ExperienceWorst experience with uhaul that I’ve ever encountered
Ayonna T | First ImpressionsGreat service and location. My second time to use this facility!
Terri B | Overall ExperienceGreat staff
Annette B | Overall ExperienceEasy set up, easy exit. Facility was clean, safe and secure. I couldn’t ask for a better experience.
Veronica W | Overall ExperienceSolid experience.
Ben T | Overall ExperienceNice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.
Thomas K | First ImpressionsGreat Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.
Terri B | First ImpressionsEthan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys
Jerry M | Overall ExperienceThe Uhaul return storage assigned with a free month didn’t accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!
Bonnie B | Overall ExperienceReally hard to get in touch with this location! Spent 1.5 hr on phone trying to get in touch with them
Jacob B | First ImpressionsExtremely thoughtful and friendly service.
Angelica G | First ImpressionsRyan was great!
Emily C | First ImpressionsVery well attended in Austin
Marc T | First ImpressionsThe front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.
DANA M | Overall ExperienceWonderful people
Devin Y | Overall ExperienceI liked the way I was welcomed by Ethan. Good wave and good explanation of your services.
Pilar L | First Impressionsno comment at this time.
Cj L | Overall Experienceeverything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough
Devin Y | First ImpressionsI paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.
dani l | Overall ExperienceOK untill the end when I asked If my rate per month would be the same? he said ‘oh, it can change, it can go up or down I’. I never got a contract so not sure where my rate may go. I’ve cancelled.
patricia j | First ImpressionsI really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!
Mary H | Overall ExperienceSeemed short staffed but agreeable. Just busy.
Elizabeth S | Overall ExperienceThank you
WC w | Overall ExperienceI only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.
Tammy M | First ImpressionsVery nice people 😊thank U!!😉
Brenda B | First ImpressionsThe Manager was very very helpful and I was treated as a very good customer and person. Thank y’all
Armando V | First ImpressionsExcellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.
LUCINDA W | Overall ExperienceEasy and quick. Was made aware of a money saving deal at the register.
Jonathan B | First ImpressionsGreat experience storing our stuff here, will definitely recommend to friends and family.
Kristi D | Overall ExperienceClean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.
Mary L | First ImpressionsEthan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.
Jennifer O | Overall ExperienceExcellent service and great location!
Daniel R | First Impressionsno comment
Jessie S | Overall ExperienceCustomer for arnd 10 years. Not one complaint. A well run enterprise.
JO W | Overall ExperienceOther than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!
ELDA G | Overall ExperienceI made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!
CATHY B | ReservationDid not dealing with people in the office.
JOHN M | Overall ExperienceVery friendly and helpful staff!
Katie A | Overall ExperienceI’m very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Thank you.
DANIEL G | Overall ExperienceEverything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.
Robert C | Overall ExperienceSuperb Customer service experience. Melanie was kind and patient with me.
elliot m | ReservationExcellent facility and staff
John H | Overall ExperienceStaff very friendly. Always helpful
Billy F | Overall ExperienceThank you!
Kevin N | Overall ExperienceNice staff, clean place, and open longer than other storage places.
William D | Overall ExperienceCheck in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.
PATIA S | ReservationExcellent service!!!
mordechay h | Overall ExperienceThis location was able to accommodate me at the last minute. Very grateful for their helpfulness!
carla c | Overall ExperienceWe have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!
mordechay h | ReservationWe canceled this. Last year we had a great experience. This year we didn’t need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.
LAURA G | ReservationJourney was extremely helpful and courteous!
Cheryl T | ReservationPerfect service
Harold L | Overall ExperienceAll good.
CAROL V | Overall ExperienceStaff was friendly and accommodating.
James B | Overall ExperienceEveryone was consistently friendly and helpful. It was a good experience.
Alan T | Overall Experience