Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place is good, well located, everything is good, the only thing is that they did not validate the online offer since it says that when purchasing the storage and the truck rent they gave you the first month for free and they did not give it to me, both things were paid in full because the person The individual process did it, the only thing I can say is the addition, the rest is all good.
Eduardo P
Rating:
5.0
Customer did not leave a comment.
Robert R
Rating:
4.0
Customer did not leave a comment.
FELIX C
Rating:
5.0
Customer did not leave a comment.
Jose V
Rating:
4.0
rented a car transport and the worker didn't know how to load car and told me I was on my own. I thought that was inappropriate. He said he didnt' have enough training to help me. Just at that moment area field manager Duane Vanderwerf showed up in a beautiful U-Haul pick up truck. I asked if he could help me load my car and he was happy to assist! He also trained the new employee on the process. I got very lucky to have Duane show up. Otherwise i was told I had to wait an hour to load my car.
Eric H
Rating:
5.0
10ft Cargo van we rented was clean and well maintained EXCEPT for the following: A/C unit produced plenty of cold air, but the ONLY way to get the air was through the defroster vents located at the windshield. Whatever bypass valve/shunt/baffle/etc that should directed airflow to the various vents in the dashboard was completely NON-functional. Neither I nor the staff at the pickup location could correct the problem. Since we were driving north in early April in cool temperatures, this was not an issue. It would be an entirely different story if this had been a mid-summer 1100 mile drive in this truck.
George W
Rating:
5.0
Customer did not leave a comment.
Soley M
Rating:
5.0
Customer did not leave a comment.
MATTHEW T
Rating:
5.0
Thank you to the lady on the counter. She was very professional and sympathetic. Also the young man that received the truck at the return line.
He explained to me about the final receipt.
Elizabeth S
Rating:
5.0
Brian and staff were excellent and hitch was installed and ready sooner than I expected.
Thank you all for you service.
Steven R
Rating:
5.0
Customer did not leave a comment.
Jeffrey S
Rating:
5.0
Customer did not leave a comment.
Romulo C
Rating:
5.0
Customer did not leave a comment.
Mickey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeff w
Rating:
5.0
Customer did not leave a comment.
Steven R
Rating:
4.0
Customer did not leave a comment.
Ray D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ubeline R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHEAL G
|
Overall Experience
Rating:
5.0
Both gentlemen who checked me in and out were very helpful and respectful. I'd highly recommend this location.
Douglas C
Rating:
5.0
Customer did not leave a comment.
Hector G
Rating:
4.0
Customer did not leave a comment.
William G
Rating:
5.0
Customer did not leave a comment.
Abhishek S
Rating:
5.0
I just got out of hospital so can't elaborate but , u guys really know what ur doing!
Bryce M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
Customer did not leave a comment.
Frank R
Rating:
5.0
Nothing top notch. Lost one if my locks moving in. They secured my property with one of their locks, and called me to let me know .
Angela P
Rating:
5.0
Customer did not leave a comment.
Mark A
Rating:
5.0
Customer did not leave a comment.
Jardiel V
Rating:
5.0
I liked the ease of checking in.
KRISTIN W
Rating:
5.0
Customer did not leave a comment.
Madison L
Rating:
1.0
After this experience, I don’t think I’ll rent from this company again. I scheduled a pick for 3/30 for a 26’. I get a call back and I’m told they don’t have anything available and that I would need to pick it up in a different county that is at least 30 miles away from the store I selected in Tampa.How about U-Haul the truck from over there and bring it to the location because that sounds like a U problem. Why let people make reservations on line and call the day before saying you don’t have it? Made another reservation via phone this time to only be told there’s no 20’ and 26’ in Tampa at ALL. Called again to check for 15’ U-Haul truck. Rep I spoke with confirmed the new location in Tampa had the 15’ etc. Mind you, I’m driving 35 miles to this location because I had already moved during the week and needed to schedule for Saturday. Arrived at the store for my 9am confirmed and guaranteed appointment. To only be told, they had no 15’ truck available and that it was made for Monday LMAO. After a heated argument, they were able to give me the 15’ truck they supposedly didn’t supposedly have available with half a tank of gas and only 100 miles. Mind you, I have to drive 35 miles back to drop off the items. I was only able to do a one way trip instead of a two trip as originally planned because they wouldn’t allow me to drop off the truck in Zephyrhills. Probably so their store can utilize that truck and rent it again. How ridiculous is that a company as big as U-HAUL, can’t seem to fix their reservation system. I also kept getting multiple calls from other stores during this process. WHAT A COMPLETE MESS. It’s the year 2024, please fix your system and re-train your call center. Shoving people on the list when theirs nothing available for the money.
Ana D
Rating:
5.0
Customer did not leave a comment.
Daniel P
Rating:
5.0
Customer did not leave a comment.
Paris O
Rating:
5.0
Customer did not leave a comment.
Fidel C
Rating:
3.0
The people were friendly but not really clear on the process. The attendant told me there was a 1/4 tank of gas but there was less than a 1/4 tank when I left. I drove the vehicle for 15 miles put 2 gal of gas in the vehicle, then was charged a $30 fuel fee plus, a 4 gal surcharge of $18. Buyer beware of "additional fees" that should not have been charged.
Bill M
Rating:
5.0
Nothing,pick was quick and easy.
steven b
Rating:
5.0
The agent I rented from was very polite and explained everything. I had no issues when I picked up or returned the rental.
Sandra H
Rating:
5.0
Nothing needs to be improved in my opinion Very easy and pleasant experience.
Barbara W
Rating:
5.0
Customer did not leave a comment.
Jonathan C
Rating:
4.0
A bit of wait, but otherwise good drop off.
Jeremy F
Rating:
5.0
Customer did not leave a comment.
Lyndsay C
|
Overall Experience
Rating:
5.0
Great costumer service
Love this location
Johannes R
Rating:
4.0
Would be nice to have an agent accompany the driver for a brief orientation on the vehicle before they drive away...
Louis B
Rating:
5.0
They have excellent cervice
Edgardo L
Rating:
5.0
Customer did not leave a comment.
JJ C
Rating:
4.0
Customer did not leave a comment.
Kevin M
Rating:
5.0
Please have the truck ready before customer picks up. The key I was given , the truck was not in the parking, I have go back inside and ask the representative where the truck was. He went to the back and found it . But it’s was very inconvenient and confusing.
Elizabeth S
Rating:
5.0
Customer did not leave a comment.
Kari T
Rating:
5.0
Luis and staff were great!
ROB C
Rating:
5.0
Customer did not leave a comment.
Lawrence S
Rating:
5.0
Excellent and service super good
Ivette M
Rating:
5.0
Customer did not leave a comment.
Eric F
Rating:
5.0
Quick turnaround
Richard R
Rating:
5.0
Customer did not leave a comment.
Jasmin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMUEL V
Rating:
5.0
Customer did not leave a comment.
SANDRA M
Rating:
5.0
The front desk attendant was polite and made the process smooth and quick. The returned process was also very quick.
ALTAGRACIA S
Rating:
5.0
I couldn't have asked for a better easier experience. The staff was friendly and helpful. Many Thanks.
Thomas V
Rating:
5.0
This is the 2nd hitch (different cars) they installed very helpful (had a problem with the order) guy there took care of it!
Bradley T
Rating:
5.0
Customer did not leave a comment.
Javier R
Rating:
5.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Customer did not leave a comment.
Anthony T
Rating:
5.0
Customer did not leave a comment.
wayne h
Rating:
5.0
Customer did not leave a comment.
cesar E
Rating:
5.0
Great experience!
Yossila P
|
Overall Experience
Rating:
5.0
Stuff we're friendly and professional. One of the my best uhual rent experience.
Zixiang N
Rating:
5.0
Customer did not leave a comment.
Jeffrey D
Rating:
5.0
Great experience
SAMUEL V
Rating:
4.0
Customer did not leave a comment.
Mary C
Rating:
3.0
Customer did not leave a comment.
Tiffany B
Rating:
5.0
I rented about 8 years!
Thanks again @
MARCELO N
|
Overall Experience
Rating:
5.0
Easy process and quick!
Joshua B
Rating:
5.0
good deal
brian s
Rating:
5.0
Customer did not leave a comment.
Dan Z
Rating:
5.0
Customer did not leave a comment.
Chad W
Rating:
5.0
The representative was very knowledgeable and quite courteous. He helped me with all my questions. Thank you for the great service.
carlos r
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
5.0
Customer did not leave a comment.
Ruben S
Rating:
5.0
Keep up the good work.
SAMUEL V
Rating:
5.0
Excellent
Eduardo M
Rating:
5.0
Customer did not leave a comment.
vanessa d
Rating:
5.0
All the staff on Gunn were very pleasant and helpful. The person who went above and beyond was Patrick. He helped me, when the double lockers assigned didn’t work out, to find one that would and was pleasant through the process.
( I got the name Patrick from my contract, I hope it’s correct)
Kathryn B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chrysse R
Rating:
5.0
Customer did not leave a comment.
Margret H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maiquel J
Rating:
5.0
Customer did not leave a comment.
Andrew B
Rating:
5.0
Customer did not leave a comment.
Shannon J
Rating:
5.0
Awesome service at this location. Can’t say the same for another location near me.
rick t
Rating:
3.0
I returned the trailer by 430 the same day. It was unhooked by an employee. He never marked it as returned. I received two treats of legal action from U-Haul. I should consider legal action against you for harassment and intimidation. Stupid ending to my relationship with U-Haul. I will use Home Depot from now on.
Kevin G
Rating:
5.0
The storage was went and price was affordable but the ladies in the office never wants to help the customer one time I had went there and ask if someone can help me open my uhaul door since it was jammed she said “all you have to do is open it “ I stated that I was jammed again and she replied with the same answer when I went to go un jammed it my hand slipped and the metal left me with a gash on my hand. The manager then helped with and everything was solved. The lady’s in this office just wants to stay at the counter and not actually help customers.
Lissette H
|
Overall Experience
Rating:
5.0
Only issue was the wiring harness was continually delayed. Wasn't a big deal since i had flexibility.
paul m
Rating:
5.0
Customer did not leave a comment.
Jasmin P
Rating:
1.0
Customer did not leave a comment.
Julio T
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
5.0
Customer did not leave a comment.
Gisella P
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Customer did not leave a comment.
Cristina C
Rating:
5.0
Location was great, your per mile charge needs work. A little on the expensive side.
Christopher P
Rating:
5.0
De cuanto fue mi factura pues no lo e recibido
VICENTE R
Rating:
5.0
Customer did not leave a comment.
Patrick F
|
Overall Experience
Rating:
5.0
do not charge for returning the item offered to another address
Renato M
Rating:
5.0
Customer did not leave a comment.
Maria R
Rating:
5.0
Nothing. Everyone was friendly and the process smooth and drop off could not have been better with prompt receipting via email
Kenneth B
Rating:
4.0
Customer did not leave a comment.
RICHARD P
Rating:
5.0
Customer did not leave a comment.
Brian H
Rating:
4.0
The only complaint is that they were out of the regular moving dolly and gave me an appliance dolly instead. It was really heavy and hard to navigate….almost more trouble than it was worth.
Erica G
Rating:
2.0
It took 30 minutes to get the vehicle I reserved online the day prior due to the computers not working properly, equip the staff with pens and paper to process rentals the old fashioned way just in case. The woman who helped me did her best while her colleague did nothing. There was a 53’ tractor trailer blocking my truck so I got a van instead which was fine with me.
CHRISTOPHER A
Rating:
3.0
More attention to customers pulling up. I waited 20 min. It wasn’t busy one person in front of me
malik e
Rating:
5.0
All good.
Mark L
Rating:
5.0
Customer did not leave a comment.
Jason L
Rating:
5.0
Customer did not leave a comment.
Allan D
Rating:
2.0
Customer did not leave a comment.
Lisa H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel R
Rating:
1.0
I have an problem with the motion sensor lighting by my former storage unit. When packing or unpacking "There Should Be A Way To Keep The Motion Sensor Light On" It's very very inconvenient because I had to Stop serveral times to walk near the light sensor because it kept going dark. I asked office about this and was told "There Is No Fix Or Work Around"" This issue would prevent me from using Uhaul for any future Rental and Storage needs.
Royce W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SANDRA O
|
Overall Experience
Rating:
5.0
The Staff was very professional and accommodating and very informative and Helpful!! Patrick, the manager,Luis,Jazmy, Frankie ,Chris and Brian was very helpful in assisting me in my "Time" of sorrow!!
Best regards,
Carrie Ricks-Resto
Carrie R
|
Overall Experience
Rating:
2.0
I had a mandatory move date of January 3rd 2024. The movers were contracted for that date for an hourly wage to move my things out of storage to my new apartment. My storage unit was on the 2nd floor. It took twice as long to unload the unit because the elevator was broken. I am handicapped in a wheelchair so I could not even go upstairs to supervise the move. When I contacted the manager and requested some sort of compensation to offset the expense for additional time it cost to move due to the broken elevator he said it was an act of God and no compensation would be made. We communicated back and forth via text. I felt he was arrogant and unreasonable. Due to this experience I certainly wouldn't recommend this U Haul location again.
Angela M
|
Overall Experience
Rating:
5.0
Thank you
Norma P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramon R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HERNANDO L
|
Overall Experience
Rating:
5.0
Jazym has assisted me in the past, going forward she is still, Awesome!!
Carrie R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tahesha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phillip P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLY T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Janet B
|
Overall Experience
Rating:
5.0
Very helpful professional great place
John C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johanna V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERICA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNESTO G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ellen z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lori m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lori m
|
First Impressions
Rating:
2.0
I hate the gate in and out service and that you’re going to hold my stuff hostage. If I forget to get in and out I also think that it’s potentially against the Americans with disabilities act. I have ADHD I forget a lot of things so you’re gonna hold my stuff ransom because I forget Doesn’t make a lot of sense to me
Joshua R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
WILLY T
|
First Impressions
Rating:
5.0
These guys at your Gunn Hwy location were amazingly helpful. Thank you so much guys.
Aaron L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shealah M
|
Overall Experience
Rating:
1.0
Way too expensive for a 5 foot storage unit
Staff didn’t even check me out when I rented a U-Haul trailer
Sid W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Selena F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William S
|
Overall Experience
Rating:
5.0
Great hours for a decent storage unit that was well maintained convenient & reasonably priced.
Kim C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Irene L
|
First Impressions
Rating:
4.0
Staff friendly and helpful.
STEPHANIE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Westly J
|
Overall Experience
Rating:
5.0
The nicest looking UHaul facility I have ever seen. The young male who helped me check in was VERY nice. I am glad I chose this location to store my belongings.
Carey M
|
First Impressions
Rating:
5.0
Thank you for the server's
Dennis S
|
Overall Experience
Rating:
5.0
Thank you so much for your service. If I move back to Tampa your location will be my first choice in case I need a storage in the future. God bless...
Carmen M
|
Overall Experience
Rating:
5.0
Very nice experience. Great customer servic. Great facility.
Jermaine R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRAIG W
|
Overall Experience
Rating:
5.0
Great staffing
wardell p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carlos A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CLIFTON D
|
Overall Experience
Rating:
5.0
Amazing customer service very professional
Jose G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raiza F
|
First Impressions
Rating:
5.0
Gentleman at the front desk on June 12 @5:30p was outstanding. Very accommodating. Explained everything perfectly.
Greg T
|
First Impressions
Rating:
5.0
The staff was very helpful and always ready to help you with no problem at all also they always had a smile 😁😊
DONALD H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramona T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kristine h
|
Overall Experience
Rating:
5.0
Yes, the staff was extremely helpful including the general manager, Patrick. And their staff is really helpful when I needed an answer for any one thing.
Michael L
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Merrith J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan D
|
First Impressions
Rating:
5.0
Very convenient facility with workers that are super professional and respectful ensuring that the customers are given the best service.
Larry M
|
Overall Experience
Rating:
5.0
Thank you for everything.
Zoraida H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phillip P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Richard F
|
Overall Experience
Rating:
5.0
I love the helpful friendly staff. You have GREAT GROUP OF PEOPLE!!! Give them more vacation days
Jihad T
|
First Impressions
Rating:
4.0
Very very expensive
Maurie F
|
Overall Experience
Rating:
5.0
John was great. Thanks for all the help
Patrick F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel E
|
Overall Experience
Rating:
5.0
Thank You for being there for me to store my stuff.
Still too crazy to get a house yet.
Be Blessed 🎉🌅🌄💛
CYNDIE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ania R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth B
|
Overall Experience
Rating:
5.0
Mrs. Jazmín Rivera is a rude person
Carlos R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
evelyn o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian p
|
First Impressions
Rating:
5.0
Thank you so much
Nilda D
|
First Impressions
Rating:
5.0
The storage facility took really good care of me
Victoria I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda G
|
Overall Experience
Rating:
5.0
The staff was so kind and helpful!
TREALE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COLLEEN P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victoria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William A
|
Overall Experience
Rating:
5.0
The best in town. The staff here are excellent.
Eric P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Charles F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramona T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cameron T
|
Overall Experience
Rating:
5.0
Good people to work with!
Angelina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zoraida H
|
First Impressions
Rating:
5.0
The folks that set up my reservation and did the final booking were pleasant and put the “extra” in extraordinary.
Michael G
|
First Impressions
Rating:
4.0
This is a very good facility with a helpful staff.
The only issue we had was that the elevator was out of order for two of the days when we were moving the stored items from the second floor.
EDWARD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jairo P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric B
|
Overall Experience
Rating:
5.0
Had my unit a little over two years. Everybody was ALWAYS very friendly, polite and helpful!!! Appreciate this facility and all staff!!
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIELLE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myrthia A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth W
|
First Impressions
Rating:
5.0
They helped more than ever from beginning to end. Def would recommend.
Greg G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia R
|
Overall Experience
Rating:
5.0
This location is very clean, has well lit areas, and offers great access hours! The staff are all knowledgeable, courteous, and friendly. Highly recommend this location - you will not be disappointed!
Yvette B
|
Overall Experience
Rating:
5.0
Customer service was excellent and amazing, thank you.
Carlos N
|
First Impressions
Rating:
2.0
Entrance to the indoor storage unit smells like urine. In addition, there’s no garage can to put the dirt/garage once the unit is cleaned out at time move.
PAMELA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
randa s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
beverly j
|
Overall Experience
Rating:
5.0
Jean had phenomenal customer service and gave me clear directions to my storage unit. This storage is clean and well managed. Office hours are very convenient and the line wasn’t long at all.
Kimberly B
|
First Impressions
Rating:
5.0
Always helpful and understanding 😊
Tonimarie N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN S
|
Overall Experience
Rating:
3.0
I was told I would get a call back from the Uhaul storage on Gunn Hwy, Tampa. FL, but I received no callback. When I got there late evening, I had no "gate code #, and was just lucky another person came by and let me in!! I don't know what I would have done if that person had not come by! I still have no gate access #, so I have to call the storage facility today!!
penny m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE L
|
First Impressions
Rating:
4.0
Once I start using the facility, I can better comment. However, I have used your facility in the past.
Gloria W
|
First Impressions
Rating:
4.0
The storage was one a the few things that actually went well out the overall U-Haul experience.
Liana V
|
First Impressions
Rating:
5.0
This was an exceptional experience. Both staff members were professional, friendly, and super knowledgeable about the storage unit, the access, and overall layout. I truly appreciated the help as this was the 3rd facility visited within an hour trying to secure a storage unit. Thanks guys!!
Yvette B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANNIE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeny F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN M
|
Overall Experience
Rating:
4.0
The lady and gentleman that assisted us in the clean out of our storage unit were VERY professional and VERY helpful!!!! They are an asset to your business!!
anthony Y
|
Overall Experience
Rating:
4.0
This facility is very clean. The store manager is very nice, pleasant, and helpful.
Katherine B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda G
|
First Impressions
Rating:
1.0
I only used it for 11 days and they charged me for the entire month
They stole my money
I dont recommend this place
Miguel H
|
Overall Experience
Rating:
5.0
Great staff specially help from Jean
diana b
|
First Impressions
Rating:
5.0
Great customer service and easy loading and unloading area.
Ian B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JESSICA H
|
Overall Experience
Rating:
5.0
John was very professional and helpful with getting my unit.
debra m
|
First Impressions
Rating:
2.0
was great till Gary started working there.
He is rude and thinks he owns that place.
Had rented there for 4 years. I will never. Rent there again as long as he works there.
carol S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JENNIFER G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori G
|
Online Move In
Rating:
5.0
The facility I had storage in was great! Very clean, helpful, and convenient. However, the 800 customer care line was not helpful and was very rude; I had to speak to a manager due, which then my questions were finally answered. So if I could give 2 individually score I would give the Citrus Park facility and staff 5 starts and the customer “company” help line a 1/2 a star.
Lyndsay C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Phillip P
|
Overall Experience
Rating:
4.0
Employees are not friendly
ABDIEL H
|
Overall Experience
Rating:
4.0
I had no problems with the storage facility. I used one for years. The problem I have is with the lack of communication when renting a trucks.
DANIEL M
|
Overall Experience
Rating:
5.0
Good job Jasmine
STEVEN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michelle l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARJORIE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARAH B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen M
|
Overall Experience
Rating:
5.0
I loved it all ,very convenient and friendly staff
Rashid L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany S
|
Online Move In
Rating:
1.0
The mattresses, box springs and upholstered rocking chair were infested with bugs. I had to take them to the dump. When I went to the office to tell them about the issue, they said it wasn't U-haul's problem and they couldn't help me. The employee told me to call Repwest insurance. Repwest said they weren't responsible and they would refer my claim to U-haul corporate. I haven't heard anything and I am out two beds and a chair. This was a very bad experience.
Sheree A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene Z
|
Overall Experience
Rating:
5.0
Staff was above and beyond pleasant..
CYNTHIA B
|
First Impressions
Rating:
5.0
Overall really great experience. This was our second time using a uhaul storage center so we knew what to do with the codes, but the first time we did it we were lost that one of the three boxes on the building was a check-in and then you used the code to get in. Maybe a video would be helpful.
Ashley H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LARRY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGEL N
|
First Impressions
Rating:
3.0
Attempted break-in of trailer. Transients living on the property. Back gate is inconsistently locked and closed.
KYLE I
|
Overall Experience
Rating:
5.0
Best service ever. Very nice and friendly store.
ABDIEL H
|
First Impressions
Rating:
5.0
Good job.
Arsene L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cang N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
clarissa g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kirk G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
5.0
They were very polite and efficient!
Maria M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline A
|
First Impressions
Rating:
5.0
Staff was AMAZING! Coming from Miami to Tampa to find such friendly and helpful people really made our transition that much better!!! Thank You!
PS Icing on the cake was the coffee/food recommendations we got!
Maria C
|
Overall Experience
Rating:
4.0
Keep up the good work !
Arsene L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina D
|
Overall Experience
Rating:
5.0
super easy
Rashid L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RAFAEL R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricardo E
|
Overall Experience
Rating:
4.0
Nothing is perfect in life but as far as storage is concern, this is a pretty decent outfit. The elevator broke down (normal) from time to time, but other than that, it was nearly perfect for the 5 years plus I stored my stuff here. Clean and well maintained, good clean bathrooms, A/C. I recommend this place.
ENRIQUE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marlon A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Samantha B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jonathan F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angeles C
|
Overall Experience
Rating:
5.0
Patrick is awesome! He is very friendly and professional
ANGEL R
|
First Impressions
Rating:
5.0
Great place. I would definetly recommend. Thank you.
Noelia M
|
Overall Experience
Rating:
5.0
All workers at the front desk was helpful and had me in and out quick
jay F
|
Overall Experience
Rating:
4.0
El gerente de esa localidad no fue cordial en las dos ocaciones que tuve contacto con el, no fue amable conmigo como cliente y abrió más tarde del horario que estaba establecido y teniendo mala actitud, gracias
Luis M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sarah B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dakota W
|
Overall Experience
Rating:
4.0
The storage and truck cost more than I had reserved. I had reserved a ground level storage unit that the person in store said didn't exist, but he one I ended up with cost more and has insurance on it that I don't think is necessary. Overall, not convenient and not cost guaranteed for having reserved everything.
Angela C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angeles C
|
First Impressions
Rating:
5.0
I checked in on a Sunday morning with no waiting. Staff was friendly and helpful. Access to the climate-controlled storage building was easy and secure. We rented a UHaul truck so it was great that the storage building had a loading dock for the size of the truck that we rented. The carts were very helpful. I needed to switch to a larger unit and the staff was helpful in making this transfer.
Tony L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Virginia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerman R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carmen V
|
First Impressions
Rating:
5.0
Easy, simple, no problems. was cool having my first month free but there wasn’t any military discounts :/
jay F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
bridget b
|
Overall Experience
Rating:
4.0
Telephone and office wait times longer than expected.
Frank T
|
Overall Experience
Rating:
5.0
Great group at the Gunn Hwy Store
Arleen L
|
Overall Experience
Rating:
5.0
I am a returning customer, and really appreciate this storage
Taiwana L
|
Overall Experience
Rating:
5.0
Service great for booking storage unit. Returned truck at same level. Was still chg for not having enough gas. $6 and some change . No big deal.
CARLOS L
|
First Impressions
Rating:
4.0
You have ignored my request for phone calls ONLY
Teresa H
|
First Impressions
Rating:
5.0
This location exceeds expectations every time you visit and is unlike any other location. The staff here are all professional unlike other locations
ANTONIO G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaterrica L
|
First Impressions
Rating:
4.0
I’ve had a unit there for 16 years. No major complaints. Always felt my property was safe and secure. Few minor concerns: Limited access hours especially on weekends unless you wanted to pay more. Very very difficult to reach storage building many times during the weekends due to heavy volume and movement of rental trucks. Overall very satisfied.
DARRIN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sagrario H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
pete h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarik H
|
Overall Experience
Rating:
3.0
The person who waited on me was talking on his phone, and I had to wait about 5 minutes for him to help me. He seemed like he didn't want to be there. And why do I need 2 extra people on my application? And I could barely read the space number, because he didn't tell me what it was. My daughter took a guess.
Wanda D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Morena A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONIKA J
|
Overall Experience
Rating:
5.0
Could not get ahold of anybody by phone on Monday 7/5/21,. Had to drive up to speak to some one.
David C
|
First Impressions
Rating:
5.0
I wish I can give a higher rate. I've been nothing but please with the service and staff.💯💯💯💯💯
frank s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DORIS R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Trina H
|
First Impressions
Rating:
5.0
Place was clean safe and the staff was very friendly and helpful thanks
Stewart m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia C
|
Overall Experience
Rating:
3.0
Not able to talk to store on the phone.
John V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Zolan A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather B
|
Online Move In
Rating:
3.0
One of the reasons I chose this location was the hours of access...The directions for the access codes are confusing.....there are three keypads!!!! I did manage to gain access for my first dropoff but am concerned if I'll be able to figure out when I bring another load.
Dawn D
|
Online Move In
Rating:
5.0
I had a trailer hitch installed a few months ago and the general manager, Patrick Walker made the transaction work on time and within budget, to our mutual satisfaction in spite of a couple of minor glitches. He also became involved in our storage rental unit agreement due to a conflict between our agreement with an on line agent and the policy of the company. He resolved the issue with no delay and fairly, according to our agreement, and to our satisfaction. The facility is clean and well maintained with easy access. The personnel at this 6111 Gunn Hwy location have been helpful and knowledgeable. I highly recommend this business.
Michael B
|
First Impressions
Rating:
5.0
Great facility. Clean and spacious.
Ellis D
|
Overall Experience
Rating:
2.0
I setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn’t give clear directions on how to get into unit. My code didn’t work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.
Marc C
|
Online Move In
Rating:
5.0
Thank you for the wonderful customer service!
Kristine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARLENE V
|
Overall Experience
Rating:
5.0
Very kind understanding and willing to accommodate every situation 2 Thumbs Up
CHANTELLE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL B
|
Overall Experience
Rating:
5.0
Very happy customer! I’ve been using Uhaul for my storage unit for 3+ years and completely satisfied. I’ve never had any issues and have nothing negative to say. Would recommend to others! Great experience
ANDREW F
|
Overall Experience
Rating:
5.0
After driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they “sold me” on the first mon the free. Unfortunately once I got there I discovered the Free didn’t include hidden fees for Admin fee and required renters insurance and only their locks can be used. My “FREE” was close to $100. As tired as I was I couldn’t let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I’m so happy I didn’t just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!
Angela C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CLAUDETTE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patricia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie F
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful and the storage area was clean
Stewart m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly U
|
First Impressions
Rating:
5.0
Very clean and friendly staff.
MARK S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
|
Overall Experience
Rating:
5.0
Door of unit is very stiff and needs attention.
Todd W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda S
|
Overall Experience
Rating:
5.0
I was treated very well and my questions were answered.
Joan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANNON D
|
Overall Experience
Rating:
1.0
My experience with this GM was my worst experience ever. He illegally charged my card without my permission at least 3 times.
Fire the GM and change that illegal practice and it would have been a great experience.
Rickie S
|
Overall Experience
Rating:
5.0
Excellent experience! Excellent costumer service!
Francisco S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael R
|
Overall Experience
Rating:
5.0
Very good
Franicsca M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lenore R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUAN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lioudmila p
|
Overall Experience
Rating:
3.0
the price online and on the wall in the store was $15 dollars less than what they told us in the store for the exact same unit. We had a reservation with the amount on it and they still would not honor the price.
Freddy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael G
|
First Impressions
Rating:
5.0
Thank you!
Tasha F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan H
|
First Impressions
Rating:
4.0
Nelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storage
Joshua B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aqeel S
|
Overall Experience
Rating:
4.0
The staff and management and even the lady who cleans are all super nice! Due to COVID, I moved permanently into a large house and no longer have a need, but I could sell it at any time and once again have a need for storage.
ANDREW C
|
Overall Experience
Rating:
1.0
They GM very rude disrespectful, Always overcharging on things
Never contacts when said he will
Needs to be terminated immediately
tommy r
|
Overall Experience
Rating:
4.0
Not being able to leave the corridor lights on was very dangerous. I would be arranging boxes in mu unit and the lights would go off, I would have to move around outside the unit to activate the motion sensor.
RANDE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GAIL W
|
Overall Experience
Rating:
3.0
I loved everything about the facility but I rented an air conditioned controlled unit and it was always 90° in there! Blankets and linens smelled moldy when I moved out. I wouldn’t rent there again because it was too hot in the unit and the heat will ruin furniture!! Satisfied with everything else but not worth losing furniture. Would never rent there again or suggest anyone rent there unless you’re renting an outside space or don’t care how hot the unit is.
ANALISE G
|
Overall Experience
Rating:
5.0
The staff was outstanding. A lot of customers with needs including myself and the gentleman behind the counter was running around and multitasking like a superhero. It was getting late and extremely hot and the guys offered me some bottles of water and even let me refill right at closing time. Awesome experience.
Robert G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDREW T
|
First Impressions
Rating:
4.0
Expensive. I had a 5x5 and asked to upgrade to 5x10 for 91.00 a month. I moved to a newer facility and have a 10x14 climate controlled for 104.00 a month. Uhaul storage is extremely pricey compared to most others. It’s still a well maintained facility and staff was always friendly.
SASHA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edwin o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Abraham T
|
Overall Experience
Rating:
5.0
Sara was extremely patient and helpful.
Owen M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ebony D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Damaris R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RYAN O
|
Overall Experience
Rating:
5.0
Everything has been excellent. My reasons for leaving are due to my own personal situation or I would be glad to continue.
jim m
|
Overall Experience
Rating:
5.0
Never any problems after 9 years, thank you !
ROBERT B
|
Overall Experience
Rating:
5.0
GOOD EXPERIENCE ALL AROUND
JAmes K
|
Overall Experience
Rating:
5.0
The people in service were excellent, and help me with everything, thank you
JUAN M
|
First Impressions
Rating:
5.0
Had my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.
Chris W
|
First Impressions
Rating:
1.0
I was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrong
cecilia b
|
First Impressions
Rating:
5.0
Very professional great customer service
pedro m
|
Overall Experience
Rating:
2.0
I got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this info
DOREEN D
|
Overall Experience
Rating:
1.0
Water leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn’t even care to come see it for themselves and told me I should have gotten the insurance.
Yousef S
|
Overall Experience
Rating:
5.0
Great service, team members where awesome!
jeffrey b
|
Overall Experience
Rating:
5.0
UHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location
CHERYL E
|
Overall Experience
Rating:
5.0
You have a wonderful place for storage.
JOHN M
|
Overall Experience
Rating:
3.0
The staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.
JAmes S
|
Overall Experience
Rating:
1.0
Bugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.
ROBERT N
|
Overall Experience
Rating:
5.0
great place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)
MYRTA J
|
Overall Experience
Rating:
5.0
Excellent place
Jessica R
|
Overall Experience
Rating:
5.0
Good place to do business. Thanks
leonard h
|
Overall Experience
Rating:
5.0
Everything went well and smooth!
ashley r
|
Overall Experience
Rating:
5.0
The staff was extremely helpful and responsive. The move went by without any issues.
Yousef S
|
First Impressions
Rating:
5.0
What a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.
Cynthia M
|
First Impressions
Rating:
5.0
Great experience
Charles H
|
Overall Experience
Rating:
5.0
The young man that helped me was incredibly kind.
Denise M
|
Overall Experience
Rating:
5.0
Great location and service. Security measures were excellent.
Timothy R
|
Overall Experience
Rating:
4.0
Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.
CArrie P
|
Overall Experience
Rating:
5.0
Wonderful and quick experience.
Robert V
|
First Impressions
Rating:
4.0
Staff always polite and helpful
Evelyn Z
|
Overall Experience
Rating:
5.0
Patrick and the cleaning lady are superb employees.
They should be commended for the service and cleanliness of your facility.
patricia f
|
Overall Experience
Rating:
5.0
Great service
dennis r
|
First Impressions
Rating:
3.0
We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.
LISA W
|
Overall Experience
Rating:
5.0
Easy to rent and secure
Bernardo A
|
Overall Experience
Rating:
5.0
excellent facility and friendly efficient knowledgable people
Rosemary M
|
Overall Experience
Rating:
5.0
An excellent service in all respects...
Nick S
|
Overall Experience
Rating:
4.0
Your available parking spots are limited due to the spaces you take up w uhaul vehicles.
LISA H
|
Overall Experience
Rating:
5.0
I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!
jessica s
|
First Impressions
Rating:
5.0
We had no problems at all
MARY M
|
Overall Experience
Rating:
5.0
The associate was very helpful and prompt with my purchase and storage unit reservation.
Christopher B
|
First Impressions
Rating:
5.0
Stored our items here for over a year while we were out of the country. Excellent experience overall.
glen D
|
Overall Experience
Rating:
3.0
The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.
TERESA L
|
Overall Experience
Rating:
5.0
Very friendly and courteous. Super clean facility
Kristine B
|
First Impressions
Rating:
5.0
Great place for storage,rental and supplies
donald S
|
Overall Experience
Rating:
5.0
Allison was well informed and very helpful!
Steven P
|
First Impressions
Rating:
5.0
Everything ready and clean
mittie g
|
First Impressions
Rating:
5.0
Friendly customer services
Felix C
|
Overall Experience
Rating:
5.0
I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!
ALAN W
|
Overall Experience
Rating:
5.0
The best.
Edgar M
|
First Impressions
Rating:
2.0
Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.
Ashley s
|
Overall Experience
Rating:
5.0
No complaints!!!
theresa b
|
Overall Experience
Rating:
4.0
I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.
THERESA B
|
Overall Experience
Rating:
1.0
I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.
Erin K
|
Reservation
Rating:
5.0
Will use again in the future
Noa K
|
Overall Experience
Rating:
1.0
Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.
Keisha S
|
Overall Experience
Rating:
5.0
Fantastic service over many years at a very convenient location. Thank you!
CLORINDA T
|
Overall Experience
Rating:
4.0
I close my account early, is there a rebate on my money. Thanks
James G
|
Overall Experience
Rating:
5.0
Everything went really well!
Jean M
|
Overall Experience
Rating:
5.0
VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!
THERESA C
|
Overall Experience
Rating:
5.0
Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful
Anthony P
|
Overall Experience
Rating:
5.0
Always very clean and nice and cool. Staff is very friendly and helpful
Anthony P
|
Reservation
Rating:
5.0
I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.
MICHAEL T
|
Overall Experience
Rating:
5.0
Excellent
Paul A
|
Overall Experience
Rating:
5.0
Very good service, excelent staff amd great locations!
Jose D
|
Overall Experience
Rating:
4.0
The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.
Elizabeth M
|
Overall Experience
Rating:
5.0
.
Rodolfo A
|
Overall Experience
Rating:
5.0
Excellent facility. Professional and friendly staff.
John P
|
Overall Experience
Rating:
5.0
They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody
